List of MasterControl CAPA Management Customers
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United States
Since 2010, our global team of researchers has been studying MasterControl CAPA Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MasterControl CAPA Management for Corrective and Preventative Action (CAPA) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MasterControl CAPA Management for Corrective and Preventative Action (CAPA) include: Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, WD-40, a United States based Retail organisation with 615 employees and revenues of $488.0 million, Fagron, a United States based Professional Services organisation with 200 employees and revenues of $156.0 million and many others.
Contact us if you need a completed and verified list of companies using MasterControl CAPA Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MasterControl CAPA Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fagron | Professional Services | 200 | $156M | United States | MasterControl | MasterControl CAPA Management | Corrective and Preventative Action (CAPA) | 2019 | n/a |
In 2019, Fagron deployed MasterControl CAPA Management as part of MasterControl's enterprise quality management system to standardize quality processes across 11 global sites including the United States and Europe. The deployment focused on Corrective and Preventative Action (CAPA) workflows and deviation decisioning within Fagron's quality and manufacturing operations.
The implementation configured MasterControl CAPA Management together with MasterControl quality modules to capture deviation intake, structure investigations and root cause analysis, assign and track CAPA actions, and manage closure workflows. Training process integration and documentation controls were implemented to align change controls, operator training records, and quality documentation within the same workflow context.
Governance was centralized through standardized CAPA decisioning criteria and common workflows across sites, enabling consistent audit trails and role based approvals for quality teams. The case study reports reduced deviation times by approximately 50 percent and improvements in right first time metrics, reflecting accelerated deviation resolution and strengthened quality and training processes.
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Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | MasterControl | MasterControl CAPA Management | Corrective and Preventative Action (CAPA) | 2016 | n/a |
In 2016, Thermo Fisher Scientific implemented MasterControl CAPA Management, deploying Corrective and Preventative Action (CAPA) capabilities to support enterprise quality lifecycle management. The deployment was framed as part of a broader MasterControl QMS integration that centralized enterprise document control and quality processes across the organization.
MasterControl CAPA Management was configured to provide standard CAPA workflows, root cause analysis support, corrective and preventive action tracking, and linkage to document control and change control records. Configuration emphasized auditability and traceability within the quality lifecycle, aligning CAPA case records with controlled documents and quality event records to maintain a unified QMS record model.
Integrations focused on MasterControl enterprise document control and the QMS layer, creating bidirectional links between CAPA records and controlled documents across more than 700 sites. Operational coverage included multiple Thermo Fisher business units and hundreds of sites, concentrating impact on quality, manufacturing quality operations, and regulatory compliance functions.
Governance centered on standardized SOPs and centralized QMS oversight to improve visibility and enforce consistent CAPA processes across sites. The program was used to standardize quality lifecycle management and improve visibility across hundreds of sites, supporting enterprise-level quality governance and process consistency.
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WD-40 | Retail | 615 | $488M | United States | MasterControl | MasterControl CAPA Management | Corrective and Preventative Action (CAPA) | 2019 | n/a |
In 2019, WD-40 implemented MasterControl CAPA Management to unify document control, bill of materials and nonconformance processes across its globally dispersed contract manufacturing organization. The MasterControl CAPA Management deployment serves as WD-40s Corrective and Preventative Action (CAPA) solution within quality operations and was positioned to standardize quality workflows across the enterprise.
The implementation consolidated document control and BOM management capabilities with nonconformance case handling, creating a single system of record for quality events and associated product structure data. MasterControl CAPA Management was configured to capture nonconformance workflows and to orchestrate CAPA-related documentation and approvals, enabling consistent case lifecycle handling and traceability across manufacturing and quality teams.
Operational coverage extended across WD-40s contract manufacturing organization and global sites in the Americas, EMEA and APAC, aligning supplier and CMO interactions through standardized document and BOM reconciliation processes. The deployment emphasized cross-site process standardization rather than point integrations with named third party systems, ensuring consistent supplier data and nonconformance handling across distributed production partners.
Governance and workflow restructuring focused on centralized control of BOMs and nonconformance escalation, with revised approval flows and auditable documentation practices. The customer case highlights improving BOM processes and enabling more consistent right first time outcomes as direct results of the MasterControl CAPA Management implementation.
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