List of Mavens Medical Information Cloud Customers
Komodo Health
680 Folsom St 5th floor,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-805-1425
Professional Services
700
$110M
Since 2010, our global team of researchers has been studying Mavens Medical Information Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mavens Medical Information Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mavens Medical Information Cloud for Customer Engagement include: Pfizer, a United States based Life Sciences organisation with 81000 employees and revenues of $63.63 billion, Bristol Myers Squibb, a United States based Life Sciences organisation with 34100 employees and revenues of $48.30 billion, Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Seagen Inc., a United States based Life Sciences organisation with 3256 employees and revenues of $1.96 billion, Sage Therapeutics, Inc, a United States based Life Sciences organisation with 298 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Mavens Medical Information Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mavens Medical Information Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bristol Myers Squibb | Life Sciences | 34100 | $48.3B | United States | Komodo Health | Mavens Medical Information Cloud | Customer Engagement | 2017 | n/a |
In 2017, Bristol Myers Squibb deployed Mavens Medical Information Cloud as a Customer Engagement solution to enhance its Medical Information Online portal. The implementation focused on improving search result accuracy and relevancy by embedding advanced natural language processing and machine learning capabilities into the medical information user experience.
The technical implementation leveraged the Mavens Medinfo Accelerator and the Mavens Information Service Cloud components to support NLP driven query understanding, search relevance tuning, and knowledge management workflows. Project work included application design and configuration, data migration of medical content, engineering task planning, and ongoing documentation to support the cloud service and portal integration.
Integrations were executed with Veeva Systems and Salesforce to link CRM workflows and case management, and with Sinequa and Luminoso to augment search indexing and semantic enrichment for the portal search layer. These integrations aligned the Mavens Medical Information Cloud with enterprise CRM and enterprise search technologies to centralize medical inquiry handling and improve content discoverability.
Operational governance included providing technical inputs for business process due diligence, documenting system requirements, and translating solution design into application configuration to support CRM implementations. The delivery scope emphasized cross functional coordination between medical information engineering teams and CRM stakeholders, with explicit responsibility for team management, technical documentation, and managed data migration activities.
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Pfizer | Life Sciences | 81000 | $63.6B | United States | Komodo Health | Mavens Medical Information Cloud | Customer Engagement | 2020 | n/a |
In 2020, Pfizer collaborated with third party integrator Mavens and internal stakeholders to configure and customize Mavens Medical Information Cloud on SalesForce.com, aiming to uplift US Safety Call Center solution capabilities. The engagement was executed through a structured Discovery Phase led by a Pfizer PM and liaison, focused on requirements capture, stakeholder alignment, and solution design for medical information operations.
The implementation of Mavens Medical Information Cloud emphasized Customer Engagement capabilities, including configured case intake and structured case management, a centralized knowledge management layer for approved medical responses, automated routing to safety call center agents, and templated response authoring to support consistent medical information replies. Configuration work included role based access controls, audit logging for governance, and workflow customization to reflect medical review and approval chains.
Integrations centered on deploying the Medical Information Cloud on the SalesForce.com platform to leverage CRM channel consolidation and agent desktop consistency, while collaboration with Pfizer internal teams ensured alignment to existing safety call center processes. Governance activities during the Discovery Phase established stakeholder review cycles, configuration sign off, and a handover path for ongoing administration of the Mavens Medical Information Cloud within Pfizer medical information and US safety call center operations.
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Sage Therapeutics, Inc | Life Sciences | 298 | $13M | United States | Komodo Health | Mavens Medical Information Cloud | Customer Engagement | 2018 | n/a |
In 2018, Sage Therapeutics, Inc implemented Mavens Medical Information Cloud as a Customer Engagement application. The program centralized medical inquiry handling and digital engagement workflows, positioning Mavens Medical Information Cloud as the primary platform for medical information case management and content publishing across medical affairs and marketing functions.
Functional configuration included medical inquiry management, knowledge and content management, digital marketing requirements capture and case routing, and reporting capabilities consistent with Customer Engagement systems. Integrations that were finalized as part of the implementation included Veeva, eTMF, Medidata, IQVIA and cloud platform connections, covering content synchronization, clinical document linkage and data exchange to enrich medical responses and campaign context.
Sage managed the vendor activities of Mavens and Concentrix to finalize digital marketing business requirements, tasks, issues and deliverables based on defined milestones and a targeted schedule. Governance focused on milestone-driven deliverables, issue tracking and cross-functional acceptance between medical information and digital marketing teams, with operational coverage centered on medical affairs and marketing.
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Sanofi | Life Sciences | 82878 | $47.7B | France | Komodo Health | Mavens Medical Information Cloud | Customer Engagement | 2017 | n/a |
In 2017 Sanofi implemented Mavens Medical Information Cloud as a global Customer Engagement initiative to centralize medical inquiry intake and response. The implementation was led by a Functional Lead and SME responsible for Veeva CRM Medical, MedComms and PromoMats Veeva Vaults, and CLM Integration, aligning the Mavens Medical Information Cloud rollout with existing medical communications tooling.
The deployment focused on core Customer Engagement capabilities typical for medical information systems, including structured request intake, case management and routing, centralized knowledge base and content authoring, template management and SLA tracking. Mavens Medical Information Cloud was configured to support multichannel inquiry submission and standardized response workflows for Medical Affairs and Medical Information teams.
Architecturally the Mavens Medical Information Cloud was operated as a cloud based medical information solution and integrated directly with Veeva CRM Medical, MedComms and PromoMats Veeva Vaults, with CLM Integration tying customer level interactions back into CRM records. These integrations enabled synchronization of medical content, promotional asset references and closed loop communication flows between medical communications, field medical, and centralized case management.
Governance and operationalization were driven by the implementation lead, who established triage rules, medical review and approval workflows, and release controls for authoring and publishing medical responses. The engagement resulted in the managed successful implementation of a Global Medical Information Request solution using Mavens Medical Information Cloud, embedding standardized processes across Medical Affairs, Medical Communications and Medical Information functions.
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Seagen Inc. | Life Sciences | 3256 | $2.0B | United States | Komodo Health | Mavens Medical Information Cloud | Customer Engagement | 2019 | n/a |
In 2019, Seagen Inc. implemented Mavens Medical Information Cloud in the Customer Engagement category. The engagement produced technical documentation covering Mavens Medical Information Cloud and Veeva CRM functionality, both running on the Salesforce.com platform, to expand internal development and configuration capacity.
The implementation narrative centers on Mavens Medical Information Cloud as a medical information layer integrated with CRM capabilities. Documentation emphasized functional capabilities typical of a Customer Engagement deployment, including medical inquiry intake and case management workflows, curated response content and knowledge artifacts, and CRM features for healthcare professional account and interaction tracking to support medical affairs and commercial teams.
Architecturally the work documented a Salesforce.com hosted stack, mapping MIC components to Salesforce data models and Veeva CRM objects, and defining configuration patterns and extension points for developers and administrators. Governance outputs included technical runbooks, configuration standards, and developer handoff artifacts intended to increase deployment velocity and configuration capacity across medical affairs and commercial business functions.
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Buyer Intent: Companies Evaluating Mavens Medical Information Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mavens Medical Information Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mavens Medical Information Cloud for Customer Engagement include:
- Regeneron Pharmaceuticals, a United States based Life Sciences organization with 15182 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Regeneron Pharmaceuticals | Life Sciences | 15182 | $142.0B | United States | 2025-09-15 |
FAQ - APPS RUN THE WORLD Mavens Medical Information Cloud Coverage
Mavens Medical Information Cloud is a Customer Engagement solution from Komodo Health.
Companies worldwide use Mavens Medical Information Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Pfizer, Bristol Myers Squibb, Sanofi, Seagen Inc. and Sage Therapeutics, Inc are recorded users of
Mavens Medical Information Cloud for Customer Engagement.
Companies using Mavens Medical Information Cloud are most concentrated in Life Sciences, with adoption spanning over 21 industries.
Companies using Mavens Medical Information Cloud are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mavens Medical Information Cloud across Americas, EMEA, and APAC.
Companies using Mavens Medical Information Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of Mavens Medical Information Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mavens Medical Information Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.