List of Mellon Altitude uCI Customers
Warszawa, 02-342,
Poland
Since 2010, our global team of researchers has been studying Mellon Altitude uCI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mellon Altitude uCI for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mellon Altitude uCI for Call Center include: mBank S.A., a Poland based Banking and Financial Services organisation with 7083 employees and revenues of $1.97 billion, Vivacom, a Bulgaria based Communications organisation with 4516 employees and revenues of $722.0 million, Mellon Egypt, a Egypt based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Mellon Altitude uCI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mellon Altitude uCI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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mBank S.A. | Banking and Financial Services | 7083 | $2.0B | Poland | Mellon | Mellon Altitude uCI | Call Center | 2008 | n/a | In 2008, mBank S.A. began an outsourcing engagement with Mellon that placed Mellon Altitude uCI into live Call Center operations in Poland. The deployment supported a CRM and contact centre engagement branded as the Real Time Management outbound campaign, focused on credit product telemarketing, and the program received joint recognition at the Contact Center World Awards. The implementation used Mellon Altitude uCI as the operational platform for outbound dialler and campaign management capabilities, with configuration centered on campaign scheduling, list management, agent desktop workflows, call routing and real time monitoring. Functional scope included telemarketing campaign orchestration and CRM linked contact handling which supported end to end outbound sales and contact centre processes. Operational governance reflected a vendor operated outsourcing model running in Poland, with Mellon managing live campaign operations and day to day contact centre orchestration from the outset of the relationship in 2008. Rollout focused on campaign lifecycle controls and agent workflow standardization to support regulated credit product telemarketing, while maintaining CRM and contact centre coordination within the mBank engagement. | |
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Mellon Egypt | Professional Services | 20 | $2M | Egypt | Mellon | Mellon Altitude uCI | Call Center | 2007 | n/a | In 2007, Mellon Egypt launched a 100-seat Mellon Altitude uCI-powered contact centre in Cairo to provide CRM and BPO contact centre services across the MENA region. The deployment, categorized as Call Center, went live in April 2007 and was fully deployed by Mellon IT in about one week. The implementation sat under the Mellon Group and targeted centralized regional inbound and outbound customer engagement and outsourced service delivery. The Mellon Altitude uCI implementation configured blended inbound and outbound routing, IVR flows and multimedia routing to support CRM workflows and agent-assisted BPO operations. The 100-seat operational architecture used Altitude uCI capabilities for call blending, multimedia queue management and routing logic to handle voice and non voice interactions, aligning contact centre functions with CRM processes. Governance and rollout were executed by Mellon IT, focusing on rapid provisioning and operational readiness for a regional Call Center footprint. | |
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Vivacom | Communications | 4516 | $722M | Bulgaria | Mellon | Mellon Altitude uCI | Call Center | 2012 | n/a | In 2012, Vivacom deployed Mellon Altitude uCI to power an outbound CRM contact-centre sales campaign in Bulgaria, using the application within a Call Center context. The implementation was delivered by Mellon and went live as an Altitude uCI-powered outbound campaign that targeted modern telecommunications services for Vivacom. Mellon Altitude uCI was configured to support outbound dialler and campaign management workflows, with inferred use of campaign list management, scheduling, agent-facing campaign scripts, and real-time campaign monitoring typical of Call Center platforms. The deployment emphasized outbound sales orchestration and CRM-aligned contact handling to coordinate agent activity and campaign sequencing. Operational coverage centered on Vivacom contact center and sales teams across Bulgaria, with rollout focused on outbound campaign operations and agent adoption. Governance centered on campaign management processes and operational monitoring, and the program received external recognition at the Contact Center World Awards, confirming industry acknowledgment of the outbound campaign approach. |
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