List of Merative Phytel Customers

Merative

100 Phoenix Drive,
Ann Arbor, 48108, MI,
United States

https://www.merative.com/

1 844-637-2848

Professional Services

1600

$380M

Since 2010, our global team of researchers has been studying Merative Phytel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Merative Phytel for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Merative Phytel for Customer Engagement include: Orlando Health, a United States based Healthcare organisation with 27500 employees and revenues of $6.00 billion, Floyd Medical Center, a United States based Healthcare organisation with 2500 employees and revenues of $434.0 million, Prevea Health, a United States based Healthcare organisation with 1600 employees and revenues of $200.0 million and many others.

Contact us if you need a completed and verified list of companies using Merative Phytel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Merative Phytel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Floyd Medical Center	Healthcare	2500	$434M	United States	Merative, formerly IBM Watson Health	Merative Phytel	Customer Engagement	2014	n/a	In 2014, Floyd Medical Center implemented Merative Phytel to support its NCQA Patient-Centered Medical Home journey and strengthen patient outreach across its regional primary care practices in northern Georgia. Merative Phytel, positioned as a Customer Engagement solution, was provisioned to standardize appointment reminders, previsit planning, and proactive patient outreach workflows across the system. The deployment emphasized Phytel Outreach and Phytel Remind modules within the broader Phytel portfolio, enabling automated outreach campaigns, scheduled appointment reminder messaging, and structured previsit planning workflows. Functional capabilities brought into use included rule-based campaign orchestration, targeted preventive screening prompts, and process support for chronic disease management workflows, notably diabetes care processes. Operational scope covered Floyd Medical Center primary care sites in northern Georgia and extended into population health and care management activities, with adoption by primary care clinicians, care coordinators, and patient access teams. The implementation was explicitly tied to NCQA PCMH objectives, aligning outreach and previsit workflows with patient-centered care coordination and preventive service delivery. Governance and rollout were framed around supporting PCMH reporting and standardized outreach procedures, with the cited case summary crediting Phytel Outreach and Phytel Remind, and the broader Phytel portfolio, for measurable preventive-screening and diabetic-process improvements. The narrative of outcomes and module attributions is drawn from the cited case material and reflects the vendor case credit for improvements in preventive and diabetes care processes.
Orlando Health	Healthcare	27500	$6.0B	United States	Merative, formerly IBM Watson Health	Merative Phytel	Customer Engagement	2013	n/a	In 2013 Orlando Health implemented Merative Phytel to build a clinically integrated network and run population-health and patient-engagement programs across its ambulatory practices and ACO in Central Florida. The implementation used Merative Phytel as a Customer Engagement solution focused on population-health management, patient outreach, automated reminders, and registry-based cohort management to support ambulatory care and accountable care operations. Orlando Health deployed specific Merative Phytel modules including Phytel Outreach, Remind, Insight, and Coordinate to operationalize program workflows. Phytel Outreach was configured for multi-channel outreach campaigns and longitudinal care gap closure workflows, Remind handled automated appointment and care reminders and patient notifications, Insight supported registry creation, cohort stratification and reporting, and Coordinate enabled care management workflows and cross-practice coordination. Configuration emphasized rule-driven enrollment into registries and templated outreach sequences to standardize interventions across programs. The deployment integrated Merative Phytel into ambulatory clinical workflows and program operations, ingesting encounter and enrollment signals from practice systems to maintain registries and trigger outreach and reminders. Operational coverage extended across Orlando Health ambulatory practices and the Orlando Health ACO in Central Florida, supporting clinicians, care managers, population health teams, and outreach coordinators in program delivery. Governance centered on registry-driven outreach policies, program enrollment rules, patient contact and consent governance, and escalation pathways for care managers to close care gaps. Rollout emphasis included standardized outreach templates, centralized registry stewardship, and alignment of care coordination workflows across participating ambulatory sites to create a consistent clinically integrated network model.
Prevea Health	Healthcare	1600	$200M	United States	Merative, formerly IBM Watson Health	Merative Phytel	Customer Engagement	2014	n/a	In 2014, Prevea Health implemented Merative Phytel to scale population health management and strengthen outpatient care coordination. The Merative Phytel deployment was positioned as a Customer Engagement solution to support population health and care management functions across Prevea Health. The implementation used specific Phytel modules including Phytel Coordinate, Phytel Outreach, and Phytel Remind to operationalize care management, automated outreach, and reminder capabilities. Configuration focused on care-management workflows, patient segmentation for outreach, automated scheduling of reminders, and rule-based outreach orchestration to reduce manual follow up and standardize preventive care outreach processes. Merative Phytel was integrated with the Epic electronic health record to exchange patient lists, care-gap status, and outreach results, enabling synchronization between the outreach engine and clinical documentation. Operational coverage centered on care management and population health teams across Prevea’s clinical network, with the system feeding actionable lists and outreach tasks into daily care manager workstreams. Governance changes included centralized enrollment and outreach policies, role-based access to outreach queues, and standardized workflows for escalation and documentation back into the EHR. Process automation replaced ad hoc manual reminder processes, and the rollout emphasized alignment of clinical protocols with outreach rules and enrollment criteria. Prevea reported that Merative Phytel materially supported scaling population health management and substantially improved care-management efficiency and preventive visit rates, demonstrating the platform’s role in operationalizing automated outreach within a Customer Engagement context.

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