List of Merlin Chatbot Customers
Sao Paulo, 04571-000,
Brazil
Since 2010, our global team of researchers has been studying Merlin Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Merlin Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Merlin Chatbot for Chatbots and Conversational AI include: 3c Plus Tecnologia, a Brazil based Professional Services organisation with 120 employees and revenues of $12.0 million, Clic Tecnologia, a Brazil based Professional Services organisation with 10 employees and revenues of $1.0 million, Merlin, a Brazil based Professional Services organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Merlin Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Merlin Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3c Plus Tecnologia | Professional Services | 120 | $12M | Brazil | Merlin Tecnologia | Merlin Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 3c Plus Tecnologia deployed Merlin Chatbot on its public website. 3c Plus Tecnologia implemented Merlin Chatbot, a Chatbots and Conversational AI application, to provide web based customer engagement, pre sales assistance, and tier one client support for its professional services offerings.
The implementation uses an embedded website widget architecture hosting conversational flows, intent recognition, natural language understanding, and a managed knowledge base, with configuration tuned to professional services terminology. Operational scope covers customer service and commercial teams in Brazil, and governance includes content management for response templates, scheduled conversation training cycles, and staged configuration updates on the corporate site. Monitoring and analytics capabilities were included to support conversation logging and iterative refinement workflows.
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Clic Tecnologia | Professional Services | 10 | $1M | Brazil | Merlin Tecnologia | Merlin Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Clic Tecnologia deployed Merlin Chatbot on its public website. The implementation uses Merlin Chatbot, classified under Chatbots and Conversational AI, to instrument website engagement for this 10 employee professional services firm in Brazil. The scope is customer-facing web interactions, focused on handling routine inquiries and qualifying prospects through conversational flows and web-based lead capture. The deployment is centered on the corporate site as the primary operational touchpoint.
Configuration centered on a vendor-provided web embed and an admin console for conversation design, leveraging intent classification, scripted dialog flows, a managed FAQ knowledge base, fallback handling, and simple form-based lead capture. Operational ownership and governance are retained by internal staff for content updates and intent tuning, with iterative configuration cycles appropriate to a small team. The Merlin Chatbot instance operates as a lightweight, cloud-hosted conversational layer directly integrated into the website, reflecting standard Chatbots and Conversational AI functional patterns for professional services firms.
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Merlin | Professional Services | 12 | $1M | Brazil | Merlin Tecnologia | Merlin Chatbot | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Merlin deployed Merlin Chatbot on its public website with vendor Merlin Tecnologia, establishing a customer-facing conversational layer. Merlin Chatbot is a Chatbots and Conversational AI application implemented as a web widget to handle customer engagement and first‑line support inquiries through natural language understanding and intent classification.
The implementation centers on conversational flows, predefined dialogue templates, and template-based response generation, with an administration console used to update knowledge content and conversation scripts. Operational scope is the website contact channel, supporting customer engagement and support workflows, and the only documented integration surface is the website front-end, with no additional third party system integrations specified.
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