List of Micro Focus Universal CMDB Customers

OpenText

275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada

https://www.opentext.com/

1 519-888-7111

Communications

21400

$5.2B

Since 2010, our global team of researchers has been studying Micro Focus Universal CMDB customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Micro Focus Universal CMDB for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Micro Focus Universal CMDB for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: Zurich Airport Switzerland, a Switzerland based Transportation organisation with 1793 employees and revenues of $1.65 billion, University of Milan, a Italy based Education organisation with 10000 employees and revenues of $496.0 million, Redcentric, a United Kingdom based Professional Services organisation with 399 employees and revenues of $121.0 million and many others.

Contact us if you need a completed and verified list of companies using Micro Focus Universal CMDB, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Micro Focus Universal CMDB customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Redcentric	Professional Services	399	$121M	United Kingdom	OpenText	Micro Focus Universal CMDB	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2022	n/a	In 2022, Redcentric deployed Micro Focus Universal CMDB together with SMAX and Operations Bridge to consolidate IT operations across its UK-managed-service environment. The Micro Focus Universal CMDB implementation was positioned to support Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management use cases and to centralize configuration and inventory data for operations teams. Implementation focused on a multi-source discovery and configuration management architecture, consolidating event sources and configuration items into the Universal CMDB. The deployment incorporated automation for event correlation and runbook invocation, and configuration data feeds were used to improve observability and reduce duplicate alerts. Integrations were explicit, the solution was operated together with SMAX and with Operations Bridge to provide a unified event management and monitoring stack across the UK region. Operational coverage included Redcentric managed-service operations and the IT operations and service management functions responsible for incident and event handling. Governance centered on centralizing configuration data and standardizing event correlation workflows to reduce event noise and improve operational productivity. The OpenText customer story reports that the deployment improved observability and automation, reducing event noise and increasing operational productivity by approximately 25 percent.
University of Milan	Education	10000	$496M	Italy	OpenText	Micro Focus Universal CMDB	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2022	Hogwart Italy	In 2022 the University of Milan implemented Micro Focus Universal CMDB as part of an OpenText SMAX deployment integrated with Universal Discovery to create a unified asset and service management layer. The implementation covered the university’s Italian campuses and broader Italy Europe project scope, and discovered hundreds of servers and over 100,000 hardware and software configuration items while supporting nearly 200,000 users. The deployment is aligned to the Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management category profile and focuses on centralized configuration and inventory control for IT and education processes. The technical implementation concentrated on discovery driven CMDB population, CI normalization, and self-service orchestration. Functional modules implemented include automated discovery and reconciliation through Universal Discovery, configuration item management in Micro Focus Universal CMDB, and service and asset workflows delivered via OpenText SMAX to enable a single self-service portal and automated staff onboarding. Configuration management and lifecycle controls were configured to support end to end asset lifecycle management across hardware and software estates. Integrations explicitly included OpenText SMAX integrated with Universal Discovery and Micro Focus Universal CMDB to bridge discovery data and service management processes. Operational coverage emphasized IT operations, service desk workflows, and academic onboarding processes across multiple campuses in Italy, with the implementation led by Hogwart Italy. The architecture placed the CMDB as the authoritative inventory layer feeding the self-service portal and onboarding automation. Governance was restructured to establish centralized CMDB stewardship, standardized CI classification, and consolidated discovery schedules across campus sites. Hogwart Italy led the rollout and implementation governance, while the project documentation highlights the scale of discovery and the support of nearly 200,000 users as a core operational outcome.
Zurich Airport Switzerland	Transportation	1793	$1.6B	Switzerland	OpenText	Micro Focus Universal CMDB	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2021	n/a	In 2021 Zurich Airport Switzerland implemented Micro Focus Universal CMDB alongside OpenText SMAX to centralize IT service management and asset visibility. The deployment targeted IT service operations in Switzerland and was configured to support Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across service desk and operations teams. Micro Focus Universal CMDB was used for service modeling and configuration data management while OpenText SMAX provided ITSM capabilities in a SaaS delivery model. The solution automated event-to-ticket flows and embedded service models to map configuration items to services, enabling context-aware routing and fulfillment logic. The implementation integrated monitoring feeds and SAP identity data to drive accurate people and context routing for incidents and automated tickets. Connectivity between monitoring, identity, and the CMDB populated service context and ownership attributes, supporting automated escalation and assignment rules in SMAX. Governance changes emphasized modeled service ownership and identity-driven routing to streamline workflows across the service desk and service operations. The move of SMAX to SaaS, combined with automated integrations and service modeling in Micro Focus Universal CMDB, led to improved ticket resolution and fulfillment times and reduced mean time to repair as reported by the project.

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