List of Minds for Call Center Customers
Minds Digital
Av. dos Engenheiros, n.º 431, sala 802, bairro Manacás,
Belo Horizonte, 30840-563,
Brazil
Belo Horizonte, 30840-563,
Brazil
n/a
Professional Services
90
$14M
Since 2010, our global team of researchers has been studying Minds for Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Minds for Call Center for Customer Identification from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Minds for Call Center for Customer Identification include: Carrefour Brazil, a Brazil based Retail organisation with 100482 employees and revenues of $15.14 billion, BANCO BMG S.A., a Brazil based Banking and Financial Services organisation with 4000 employees and revenues of $370.0 million, Nuveto Brazil, a Brazil based Communications organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Minds for Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Minds for Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BANCO BMG S.A. | Banking and Financial Services | 4000 | $370M | Brazil | Minds Digital | Minds for Call Center | Customer Identification | 2021 | n/a | In 2021, BANCO BMG S.A. implemented Minds Digital's Minds for Call Center, deploying voice-biometrics to authenticate customers across call-center and WhatsApp channels. The deployment used the Customer Identification application to support fraud prevention in the bank's financial and customer support processes in Brazil. Minds for Call Center was configured to perform real-time voice authentication and automated identity verification, aligning with standard Customer Identification workflows for both agent assisted and messaging interactions. The implementation reduced reliance on knowledge based authentication and manual verification, embedding voiceprint checks into front line interaction logic. The solution was integrated into the bank's call center and WhatsApp channels, operating as a front line authentication layer before agent handoffs and handling voice and voice note inputs in digital sessions. Operational coverage focused on customer support and fraud prevention teams across Banco BMG's Brazilian operations, with the voice-biometrics engine processing incoming customer interactions. Rollout followed a phased expansion, starting in the call center and extending to WhatsApp as detection and workflow results improved, and governance was updated to route authentication and escalate suspected fraud cases to specialist teams. Reported outcomes include approximately R$4 million prevented in fraud in the first six months and an approximately 30% reduction in average handling time. | |
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Carrefour Brazil | Retail | 100482 | $15.1B | Brazil | Minds Digital | Minds for Call Center | Customer Identification | 2022 | n/a | In 2022, Carrefour Brazil's Banco Carrefour Open Innovation team piloted Minds for Call Center to evaluate voice biometrics for real-time customer authentication within its call center operations in Brazil. The pilot targeted integration points for customer verification and was scoped as a Customer Identification initiative supporting contact center identity confirmation workflows. The deployment exercised the Minds for Call Center voice biometrics module to confirm customer identity in real time and to surface risk signals into authentication flows. Minds for Call Center was configured to trigger at call initiation and during live agent interactions, enabling automated identity confirmation and reducing manual verification steps for agents. Integrations connected voice biometrics outputs into CRM and contact center authentication workflows, routing confirmation status and risk indicators into agent desktops and fraud screening queues. Operational coverage for the pilot remained within Banco Carrefour call center operations in Brazil, impacting customer service and fraud prevention functions and overseen by the Open Innovation team. Governance for the pilot emphasized controlled rollout and validation by the Open Innovation team, aligning voice biometrics verification with contact center authentication policies and agent workflow adjustments. The vendor documentation indicates the implementation helped predict and prevent fraud and improved identity confirmation with reduced friction for agents and customers. | |
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Nuveto Brazil | Communications | 150 | $20M | Brazil | Minds Digital | Minds for Call Center | Customer Identification | 2024 | n/a | In 2024, Nuveto Brazil implemented Minds for Call Center, embedding Minds Digital voice-biometrics into its cloud contact-center offering. The deployment uses the Minds for Call Center application in the Customer Identification category to provide voice-based authentication and fraud prevention across the contact-center environment. The program targets a scale of more than 1 million authenticated transactions per month, reflecting a regional operational scope across Brazil. The implementation centers on voice-biometrics enrollment and real-time authentication workflows, integrated into live contact-center interactions. Configuration emphasizes automated verification to accelerate caller identification, reduce agent verification steps, and support fraud prevention controls consistent with Customer Identification capabilities. The solution is designed to operate passively during routine contact-center sessions to minimize friction in customer experience. Integration work focused on embedding Minds Digital biometric services into Nuveto’s cloud contact-center platform, linking authentication results to agent session flows and contact handling logic. Operational coverage is concentrated on CX and contact-center authentication use cases, with agents and customer service functions identified as primary business functions impacted. The architecture foregrounds cloud-native call handling and biometrics processing to support volume authentication goals. Governance and rollout were structured as a partnership between Nuveto and Minds Digital, with phased deployment across contact-center sites in Brazil and operational handoff for ongoing authentication management. Process changes include shifting identification effort from agents to automated voice-biometrics and updating contact-center verification workflows to incorporate biometric outcomes. The initiative explicitly aims to speed identification while reducing fraud and agent effort. |
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FAQ - APPS RUN THE WORLD Minds for Call Center Coverage
Minds for Call Center is a Customer Identification solution from Minds Digital.
Companies worldwide use Minds for Call Center, from small firms to large enterprises across 21+ industries.
Organizations such as Carrefour Brazil, BANCO BMG S.A. and Nuveto Brazil are recorded users of
Minds for Call Center for Customer Identification.
Companies using Minds for Call Center are most concentrated in Retail, Banking and Financial Services and Communications, with adoption spanning over 21 industries.
Companies using Minds for Call Center are most concentrated in Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Minds for Call Center across Americas, EMEA, and APAC.
Companies using Minds for Call Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Minds for Call Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Minds for Call Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Identification.