List of Mineral Experts Customers
Portland, 97201, OR,
United States
Since 2010, our global team of researchers has been studying Mineral Experts customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mineral Experts for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mineral Experts for Customer Support include: Longchamp United States, a United States based Retail organisation with 500 employees and revenues of $120.0 million, Submittable, a United States based Professional Services organisation with 135 employees and revenues of $25.0 million, Morris & Garritano Insurance Agency, a United States based Insurance organisation with 85 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Mineral Experts, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mineral Experts customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Longchamp United States | Retail | 500 | $120M | United States | Mineral | Mineral Experts | Customer Support | 2021 | n/a | In 2021, Longchamp United States deployed Mineral Experts as part of a broader Mineral Platform implementation to support multi-state HR and compliance across its U.S. operations. Mineral Experts was implemented in the Customer Support category as the live HR and compliance support channel for employees. The implementation included Mineral Experts alongside Smart Employee Handbook Plus, Compliance Library, and training modules, creating a combined stack of live support, centralized handbook management, compliance content, and employee training. Mineral Experts provided a live assistance layer for employee questions while Smart Employee Handbook Plus and the Compliance Library served as authoritative content repositories for policies and procedures. Operational scope covered HR and employee-facing functions across the United States, supporting both corporate staff and retail operations with multi-state policy coverage and compliance guidance. The deployment emphasized employee training workflows and centralized access to policy and legal content to streamline HR case handling and reduce ambiguity in state-specific requirements. Governance organized Mineral Experts as the primary HR and compliance inquiry channel and anchored handbook and compliance governance in the Compliance Library and Smart Employee Handbook Plus, with an explicit U.S. rollout. The Longchamp case study credits the Mineral Platform deployment with a 5% increase in employee retention and savings on handbook and legal costs. | |
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Morris & Garritano Insurance Agency | Insurance | 85 | $8M | United States | Mineral | Mineral Experts | Customer Support | 2021 | n/a | In 2021, Morris & Garritano Insurance Agency deployed Mineral Experts as part of the Mineral Platform in a partner offering to its clients, targeting HR and compliance support under the Customer Support category. The deployment positioned Mineral Experts as a live expert support capability to augment the agency's HR consulting services and to deliver value added HR and compliance services to client organizations. The implementation packaged three Mineral modules Mineral Experts, Smart Employee Handbook, and Learn into the agency service catalog, enabling live expert Q and A, centralized employee handbook management, and on demand learning resources for client HR needs. Mineral Experts served as the primary expert support module while Smart Employee Handbook and Learn provided handbook governance and learning content to support advisory workflows. This was executed as a partner agency deployment in the United States where Mineral Experts are provisioned to client accounts and used by agency consultants to extend advisory workflows and client engagement. Operational coverage focused on client facing HR functions and compliance advisory delivered by the agency across its client base. Governance and rollout were managed through the agency partnership model with the Mineral Platform offered directly to Morris & Garritano clients and integrated into the agency's service delivery model. The agency reported strong client engagement and a 28x ROI for the firm. | |
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Submittable | Professional Services | 135 | $25M | United States | Mineral | Mineral Experts | Customer Support | 2022 | n/a | In 2022, Submittable implemented Mineral Experts as part of a broader Mineral Platform deployment to support a growing, multi-state HR environment. The implementation spans the Mineral Platform modules Smart Employee Handbook, Compliance Library, Learn training, and Mineral Experts, with Mineral Experts positioned in the Customer Support category to provide on-demand, expert HR guidance. Mineral Experts is explicitly used for one-on-one HR guidance and resolution of complex HR and compliance questions, and the deployment was configured to support onboarding and enablement of a new HR hire. The implementation centralized policy content through the Smart Employee Handbook and Compliance Library, while Learn training delivered role-based compliance learning to HR and people managers to standardize responses to employee inquiries. Operational scope covers HR and compliance across U.S. states, targeting state-specific compliance inquiries and interpretation of employee policies. Functional capabilities implemented focus on case-level expert assistance, knowledge-driven guidance, and training-enabled escalation controls to reduce reliance on internal senior HR resources. Governance and rollout emphasized onboarding the new HR hire, establishing processes for routing complex questions to Mineral Experts, and centralizing HR governance and knowledge. The vendor is cited as saving Submittable from hiring an additional FTE. |
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