List of Mitel Interaction Recording Insights AI Customers
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Since 2010, our global team of researchers has been studying Mitel Interaction Recording Insights AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel Interaction Recording Insights AI for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel Interaction Recording Insights AI for Call Tracking and Recording include: Healthspan, a United Kingdom based Retail organisation with 10 employees and revenues of $3.8 million, Prima Clinic Jordan, a Jordan based Healthcare organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel Interaction Recording Insights AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Healthspan | Retail | 10 | $4M | United Kingdom | Mitel | Mitel Interaction Recording Insights AI | Call Tracking and Recording | 2024 | n/a | In 2024, Healthspan implemented Mitel Interaction Recording Insights AI as part of its Call Tracking and Recording environment for retail customer service in the United Kingdom. The deployment centralized call recording and interaction analytics inside Mitel CX / MiContact Center, and instrumented Mitel Interaction Recording Insights AI to provide AI-enabled analytics, searchable interaction records, and reporting dashboards. Functional capabilities deployed included speech to text transcription, interaction tagging, conversation analytics, and automated reporting workflows consistent with Call Tracking and Recording operations. The implementation integrated Mitel CX with Talkative AI to automate product inquiries and to feed conversational metadata into Mitel dashboards for reporting and agent workflow augmentation. Operational scope focused on Healthspan contact center activities supporting CRM and customer service teams across the United Kingdom, with governance applied to recorded interaction retention, AI scoring and inclusion of AI insights in regular reporting. During the initial rollout Healthspan achieved an approximately 88% AI resolution rate within the first month and recorded a measurable rise in customer satisfaction, results surfaced through Mitel dashboards and Talkative AI reporting. | |
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Prima Clinic Jordan | Healthcare | 25 | $1M | Jordan | Mitel | Mitel Interaction Recording Insights AI | Call Tracking and Recording | 2025 | n/a | In 2025, Prima Clinic Jordan deployed MiContact Center Business together with Mitel Interaction Recording Insights AI to address persistently high inbound call volumes. The implementation sits in the Call Tracking and Recording category, supplied by Mitel, and targets patient-facing CRM and contact center operations across Prima Clinics in Jordan. The implementation combined interaction recording, AI-driven interaction analytics, and call-back automation to instrument voice channels. Mitel Interaction Recording Insights AI was configured to capture and index calls, generate AI-derived interaction insights, and surface conversation patterns for operational review. Standard Call Tracking and Recording capabilities were used to enable searchable recordings, basic transcription, and interaction tagging to support appointment handling workflows. Operational scope covered multiple clinic branches where the system was provisioned to handle roughly 500 calls per day per branch, supporting front desk staff and dedicated appointment scheduling teams. The deployment focused on automating call-back features and call routing rules to improve appointment conversion and manage peak demand in a patient-facing contact center context. Integration was internal to the Mitel suite through MiContact Center Business and Mitel Interaction Recording components to maintain a unified contact handling architecture. Governance and workflow changes emphasized using recorded interactions and insights to standardize call handling and appointment scheduling processes. Operational monitoring workflows were adapted to incorporate interaction analytics for coaching and queue management, and automation logic was used to escalate urgent patient requests. Outcomes explicitly noted in the deployment include improved appointment conversion and the ability to handle the stated call volumes per branch. |
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