List of Mitratech Preparis Incident Manager Customers
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Since 2010, our global team of researchers has been studying Mitratech Preparis Incident Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitratech Preparis Incident Manager for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitratech Preparis Incident Manager for Incident Management include: BMC Software, a United States based Professional Services organisation with 6500 employees and revenues of $2.30 billion, Jackson Healthcare, a United States based Healthcare organisation with 20000 employees and revenues of $2.00 billion, Steptoe & Johnson, a United States based Professional Services organisation with 500 employees and revenues of $393.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BMC Software | Professional Services | 6500 | $2.3B | United States | Mitratech | Mitratech Preparis Incident Manager | Incident Management | 2019 | n/a | In 2019, BMC Software implemented Mitratech Preparis Incident Manager to centralize emergency notification and business continuity capabilities across its global offices. The Mitratech Preparis Incident Manager deployment targeted workforce safety and coordinated incident response during events spanning multiple regions, aligning with the company's Risk and Business Continuity functions. Configuration emphasized Incident Management workflows including real time alerting, structured incident reporting, and coordinated response orchestration, inferred from the case study description of incident reporting and response capabilities. Mitratech Preparis Incident Manager was configured to support scenario driven notifications and role based response coordination, enabling Risk and Business Continuity teams to manage event escalation and task assignment within the platform. Operational rollout covered BMC Software's global offices and multiple regional sites, bringing emergency notification and continuity planning into a single platform for corporate safety and incident teams. The implementation integrated incident reporting and response workflows into operational practice, standardizing how events are recorded, communicated, and escalated across regions. Governance changes included formalizing incident reporting and coordinated response processes under the Incident Management program, with Mitratech Preparis Incident Manager serving as the central tool for notifications and business continuity orchestration. The vendor's 2019 case study documents the implementation and reports outcomes related to improved emergency notification and continuity support for workforce safety. | |
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Jackson Healthcare | Healthcare | 20000 | $2.0B | United States | Mitratech | Mitratech Preparis Incident Manager | Incident Management | 2019 | n/a | In 2019, Jackson Healthcare deployed Mitratech Preparis Incident Manager for Incident Management to build a unified, actionable emergency preparedness program. The implementation centralized incident management and alerting capabilities to standardize onboarding and office-level response plans for its United States operations. Implementation focused on configuring Mitratech Preparis Incident Manager for preparedness workflows, notification and alerting, and documented response playbooks aligned with Risk and Business Continuity practices. Modules of the Mitratech Preparis Incident Manager were applied to incident identification, automated alert distribution, and structured response plan activation across office sites. The deployment emphasized configurable incident templates and testing workflows to support preparedness exercises. Operational coverage centered on risk and business continuity teams coordinating with site managers and HR for onboarding and local response plan adoption. Governance included standardization of office-level response procedures, centralized program oversight, and scheduled testing of plans as noted in the vendor case study. The vendor blog documents Jackson Healthcare's shift to Preparis for preparedness and testing. | |
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Steptoe & Johnson | Professional Services | 500 | $393M | United States | Mitratech | Mitratech Preparis Incident Manager | Incident Management | 2020 | n/a | In 2020, Steptoe & Johnson implemented Mitratech Preparis Incident Manager to centralize emergency messaging, train a 100+ person crisis team, and improve workforce safety and preparedness across its international offices in HR/Risk and global operations. The deployment leveraged Preparis Alerts to unify alerting and incident communications as part of an Incident Management initiative focused on workforce protection and crisis readiness. The implementation emphasized incident notification, team coordination, exercise management, and drill recognition workflows consistent with Incident Management capabilities, with Preparis Alerts serving as the central alerting and incident response channel. Governance was organized around a trained crisis team exceeding 100 members, with HR and Risk functions operating as primary system stewards across international sites. The Mitratech case study dated 2020 documents improved training outcomes and recognition for evacuation procedures and supports the inferred use of Mitratech Preparis Incident Manager to orchestrate alerting and coordinated incident response activities. |
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