List of Mobio Service Management Customers
Since 2010, our global team of researchers has been studying Mobio Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mobio Service Management for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mobio Service Management for Customer Support include: Phong Vu Trading, a Vietnam based Retail organisation with 5000 employees and revenues of $600.0 million, Guardian Vietnam, a Vietnam based Leisure and Hospitality organisation with 75 employees and revenues of $8.0 million, Dong ho Galle Official, a Vietnam based Consumer Packaged Goods organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Mobio Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mobio Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dong ho Galle Official | Consumer Packaged Goods | 10 | $2M | Vietnam | Mobio | Mobio Service Management | Customer Support | 2023 | n/a | In 2023, Dong ho Galle Official implemented Mobio Service Management to consolidate multi-channel customer touchpoints across social and chat channels in Vietnam. The deployment focused on Customer Support workflows, centralizing profile data and messaging into Mobio’s CDP and Smart CRM service management framework. Configuration included social and chat management, ticketing, and reporting modules, with automated routing rules and SLA driven reassignment configured to enforce service level commitments. The Mobio Service Management implementation used routing and case escalation logic to move conversations into ticketing queues for Customer Service and CRM teams. The operational scope covered the customer service organization in Vietnam, consolidating over one million customer profiles within a year into the CDP feeding the Smart CRM. Multi-channel ingest from social and chat was centralized into unified tickets to support centralized case handling and service KPI tracking. Governance included formal SLA definitions and automated reassignment workflows, and reporting modules were used to surface service metrics. The rollout delivered a reduction in average first response time from about 13 to 15 minutes to about 3 to 5 minutes, roughly three times faster, while scaling profile management to support a growing customer base. | |
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Guardian Vietnam | Leisure and Hospitality | 75 | $8M | Vietnam | Mobio | Mobio Service Management | Customer Support | 2021 | n/a | In 2021, Guardian Vietnam deployed Mobio Service Management to unify online and offline customer data and centralize service and loyalty operations. The implementation combined a CDP Smart CRM and service management layer to create unified customer profiles spanning retail stores and e-commerce channels, enabling orchestration of O2O loyalty experiences. Functional modules implemented included loyalty, ticketing, and omnichannel customer conversation, configured to run automated loyalty campaigns and to manage voucher issuance and redemption workflows. Mobio Service Management was configured to handle customer tickets and chat conversations, while the CDP Smart CRM supported segmentation, campaign automation, and voucher lifecycle management for targeted consumer engagement. Integrations consolidated point of sale and online storefront events into the CDP to ensure voucher redemption and purchase events were visible across channels, and to present unified profiles to agents working in the Customer Support workflow. Operational coverage extended across store operations, e-commerce customer service, and marketing teams within Guardian Vietnam, supporting coordinated campaign triggers and service escalation routing. Governance and rollout emphasized aligning retail store validation procedures with automated campaign rules and ticket escalation processes, updating agent scripts and voucher validation steps to support omnichannel redemptions. The deployment yielded a reported sevenfold increase in voucher redemption and stronger O2O loyalty metrics, with Mobio Service Management delivering centralized Customer Support capabilities and campaign orchestration. | |
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Phong Vu Trading | Retail | 5000 | $600M | Vietnam | Mobio | Mobio Service Management | Customer Support | 2021 | n/a | In 2021 Phong Vu Trading implemented Mobio Service Management in the Customer Support category to build a unified online sales and social-commerce stack, centralize customer profiles, and accelerate online response and conversion. The deployment consolidated and unified around 5 million customer profiles within months, establishing a Customer Data Platform layer combined with Smart CRM and service features to support sales and customer service workflows. Mobio Service Management was configured to support social-chat and ticketing workflows, sales and service management, and Messenger handling, reflecting integrated social commerce operations. The implementation emphasized unified customer profiles, automated ticket routing, and shared service queues to align sales and customer service case management under a single operational model. Operational coverage focused on online channels and social-commerce touchpoints across Phong Vu Trading's sales and Customer Service teams in Vietnam, with the platform orchestrating interactions from social chat into ticketed service flows and sales follow up. Integrations centered on channel-level orchestration for social commerce and Messenger as primary inbound touchpoints, while the unified CDP supported cross-channel identity resolution and conversational context. Governance established centralized profile management and shared CRM and service processes to reduce duplicate records and harmonize response handling, accompanied by a phased rollout across online sales and social commerce channels. The case notes improved social-commerce conversion metrics and faster response times for Sales and Customer Service as outcomes of the Mobio Service Management deployment. |
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