List of MooseDesk Customers
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Since 2010, our global team of researchers has been studying MooseDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MooseDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MooseDesk for Customer Support include: Tronic, a Kenya based Retail organisation with 150 employees and revenues of $25.0 million, Maree, a United States based Consumer Packaged Goods organisation with 100 employees and revenues of $12.0 million, Beeline Purchasing, a United States based Distribution organisation with 10 employees and revenues of $7.0 million, Goods Nova United States, a United States based Retail organisation with 10 employees and revenues of $2.0 million, Primula Jewellery Australia, a Australia based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MooseDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MooseDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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4Flaunt India | Retail | 20 | $1M | India | MooseDesk | MooseDesk | Customer Support | 2025 | n/a | In 2025, 4Flaunt India deployed MooseDesk as its Customer Support platform embedded directly on its e-commerce website. MooseDesk is positioned as the primary Customer Support application for capturing and managing customer inquiries that originate from the storefront and public-facing contact channels. The implementation focused on standard Customer Support capabilities, with MooseDesk configured to provide ticketing and case management, an on-site live chat widget, a knowledge base for self service, and templated responses to speed agent handling. Configuration emphasized role based agent consoles, ticket routing rules, priority queuing and basic SLA assignment to match the retailer s small operational scale. Operational coverage is scoped to customer service and e-commerce operations within the company, with the MooseDesk widget acting as the direct customer touchpoint on 4Flaunt s website. The deployment uses cloud hosted access for agents to manage tickets and knowledge articles, supporting a lean team model typical for a 20 person retailer. Governance was directed at formalizing triage and escalation workflows and centralizing customer interaction records in MooseDesk to reduce fragmentation of support activity. The rollout prioritized agent onboarding and knowledge base authoring to create repeatable handling procedures for order questions and product support. | |
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Beeline Purchasing | Distribution | 10 | $7M | United States | MooseDesk | MooseDesk | Customer Support | 2025 | n/a | In 2025, Beeline Purchasing implemented MooseDesk to provide Customer Support on its public website. The implementation uses a web-embedded instance of MooseDesk on beelinepurchasing.com to capture and centralize customer inquiries related to distribution, orders, and purchasing support. The deployment is scoped to the company’s core customer service interactions tied to its distribution business function. MooseDesk was configured to deliver standard Customer Support capabilities including ticketing, knowledge base publishing, web form intake and email routing, along with workflow automation for ticket assignment and status tracking. User roles and ticket queues were aligned to a small support team model, enabling single-operator ownership or shared queues for order and vendor inquiries. Configuration emphasis was on lightweight automation and clear status workflows to match a 10 person operational structure. Operational coverage centers on customer service and order inquiry business functions, with internal staff administering queues, response SLAs and escalation paths inside MooseDesk. Rollout focused on embedding the MooseDesk web widget across support pages and training personnel to route incoming web and email requests into defined ticket workflows. Governance changes included role-based access and documented procedures for ticket lifecycle handling and escalation. | |
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Bird Eyewear United Kingdom | Retail | 10 | $1M | United Kingdom | MooseDesk | MooseDesk | Customer Support | 2025 | n/a | In 2025 Bird Eyewear United Kingdom implemented MooseDesk as its Customer Support platform and embedded MooseDesk on its website to centralize customer inquiries. The deployment uses a cloud SaaS configuration that captures web chat and contact form submissions and routes them into a centralized ticket queue accessible to the small internal support team. Functional modules configured include ticketing, shared inbox handling, email capture, canned responses and a lightweight knowledge base to support returns, order status and product questions. Operational scope is focused on customer service for the retailer's online operations across the United Kingdom, delivered via a single instance managed by the company, with governance set up around queue ownership, basic response SLAs and escalation paths aligned to order processing workflows. | |
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Retail | 10 | $2M | United States | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
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Consumer Packaged Goods | 100 | $12M | United States | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
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Retail | 10 | $1M | Australia | MooseDesk | MooseDesk | Customer Support | 2025 | n/a |
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Retail | 150 | $25M | Kenya | MooseDesk | MooseDesk | Customer Support | 2024 | n/a |
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Buyer Intent: Companies Evaluating MooseDesk
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