List of Mosaicx Customers
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Since 2010, our global team of researchers has been studying Mosaicx customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mosaicx for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mosaicx for Chatbots and Conversational AI include: Vibrant Emotional Health, a United States based Healthcare organisation with 650 employees and revenues of $96.0 million and many others.
Contact us if you need a completed and verified list of companies using Mosaicx, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mosaicx customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Vibrant Emotional Health | Healthcare | 650 | $96M | United States | West Technology Group | Mosaicx | Chatbots and Conversational AI | 2015 | n/a | In 2015, Vibrant Emotional Health implemented Mosaicx, deploying Mosaicx as a Chatbots and Conversational AI application to support the National Suicide Prevention Lifeline and the later 988 service. The initial deployment focused on opening multi-channel conversational access for crisis care, and the implementation was later expanded to cover nationwide 988 routing requirements. The implementation centered on intelligent routing and multi-channel conversational channels, routing inbound calls, text messages, web chats and video sessions to county specific crisis centers. Functional configuration emphasized conversational engagement and triage workflows, a centralized routing engine that applied county level routing rules, and queue management to balance capacity across crisis centers. Operational coverage spanned the United States National Suicide Prevention Lifeline and the 988 network, connecting callers and texters to locally authorized crisis centers. Integrations aligned with telephony and messaging networks and with county crisis center contact endpoints to deliver localized handoffs and case routing, improving continuity for crisis response teams. Governance and rollout followed a phased expansion, beginning with targeted deployments in 2015 and broadening to meet 988 scale and compliance requirements. Implementation included establishing routing policy controls, operational playbooks for crisis center intake, and workflow adjustments to incorporate conversational channel handoffs and escalation procedures. The deployment increased multi-channel access and capacity, handling millions of contacts, and produced measurable reductions in connection and wait times. Reported operational results included reduced connection times from over two minutes to under 30 seconds in many cases and faster localized routing to county crisis centers. |
Buyer Intent: Companies Evaluating Mosaicx
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