List of Mosaicx Customers
West Technology Group
11808 Miracle Hills Dr,
Omaha, 68154, NE,
United States
Omaha, 68154, NE,
United States
1 402-571-7700
Professional Services
12000
$3.1B
Since 2010, our global team of researchers has been studying Mosaicx customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mosaicx for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mosaicx for Chatbots and Conversational AI include: Corpay, formerly FleetCor Technologies, a United States based Professional Services organisation with 11200 employees and revenues of $4.53 billion, Vibrant Emotional Health, a United States based Healthcare organisation with 650 employees and revenues of $96.0 million, Bank OZK, a United States based Banking and Financial Services organisation with 240 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Mosaicx, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mosaicx customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank OZK | Banking and Financial Services | 240 | $60M | United States | West Technology Group | Mosaicx | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Bank OZK implemented Mosaicx, deploying an AI-powered intelligent virtual agent known internally as Ozzy and adopting end-to-end analytics to improve call flows, self-service, and routing across retail and branch banking. Mosaicx was implemented as a Chatbots and Conversational AI solution to orchestrate voice conversational workflows and to instrument conversational events for analytics.
The deployment included conversational IVR orchestration, natural language understanding for intent resolution, and event analytics, with inferred use of Insights360 and Engage modules from Mosaicx product materials to capture conversational metrics and to manage customer engagement workflows. Configuration focused on containment, automated routing, and self-service task completion through the virtual agent.
Operational coverage targeted retail banking call centers and branch routing, impacting contact center agents, branch operations, and customer service workflows. End-to-end analytics instrumentation was applied to voice channels and event streams to enable continuous tuning of call flows and routing rules.
Governance emphasized iterative voice script updates, analytics driven intent tuning, and coordinated rollout across retail operations and contact center teams. The U.S. implementation recorded roughly a 4% year-over-year containment improvement and smoother customer interactions as measured by Mosaicx analytics.
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Corpay, formerly FleetCor Technologies | Professional Services | 11200 | $4.5B | United States | West Technology Group | Mosaicx | Chatbots and Conversational AI | 2025 | n/a |
In 2025 Corpay deployed Mosaicx to support operations and customer engagement within its payments and fintech services, using the Chatbots and Conversational AI application to instrument conversational workflows across customer experience and operations teams in the United States. Mosaicx is cited by the vendor as a longtime partner and recent joint customer event host with Corpay, which signals an ongoing vendor customer collaboration and operational alignment rather than a one-off pilot.
The Mosaicx implementation focuses on conversational automation and CX orchestration. Module usage such as Outreach and Insights360 style capabilities is inferred from Mosaicx fintech case studies and joint event materials, and the deployment emphasizes automated inquiry handling, proactive outreach workflows, and conversational analytics to surface customer sentiment and operational exceptions. Mosaicx is configured to run conversational agents and analytics pipelines that align with typical Chatbots and Conversational AI functional terminology, including intent classification, dialogue routing, and insight reporting.
Integrations center on connecting Mosaicx conversational endpoints to Corpay payment operations and customer support systems, reflecting collaboration on operations and CX automation documented in public posts. Operational scope covers Corpay operations and customer experience departments in the United States, and rollout tracked through joint events used for stakeholder engagement and incremental feature delivery. Governance emphasizes cross-functional ownership between operations and CX teams and staged adoption to align conversational use cases with payments workflows.
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Vibrant Emotional Health | Healthcare | 650 | $96M | United States | West Technology Group | Mosaicx | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Vibrant Emotional Health implemented Mosaicx, deploying Mosaicx as a Chatbots and Conversational AI application to support the National Suicide Prevention Lifeline and the later 988 service. The initial deployment focused on opening multi-channel conversational access for crisis care, and the implementation was later expanded to cover nationwide 988 routing requirements.
The implementation centered on intelligent routing and multi-channel conversational channels, routing inbound calls, text messages, web chats and video sessions to county specific crisis centers. Functional configuration emphasized conversational engagement and triage workflows, a centralized routing engine that applied county level routing rules, and queue management to balance capacity across crisis centers.
Operational coverage spanned the United States National Suicide Prevention Lifeline and the 988 network, connecting callers and texters to locally authorized crisis centers. Integrations aligned with telephony and messaging networks and with county crisis center contact endpoints to deliver localized handoffs and case routing, improving continuity for crisis response teams.
Governance and rollout followed a phased expansion, beginning with targeted deployments in 2015 and broadening to meet 988 scale and compliance requirements. Implementation included establishing routing policy controls, operational playbooks for crisis center intake, and workflow adjustments to incorporate conversational channel handoffs and escalation procedures.
The deployment increased multi-channel access and capacity, handling millions of contacts, and produced measurable reductions in connection and wait times. Reported operational results included reduced connection times from over two minutes to under 30 seconds in many cases and faster localized routing to county crisis centers.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Mosaicx Coverage
Mosaicx is a Chatbots and Conversational AI solution from West Technology Group.
Companies worldwide use Mosaicx, from small firms to large enterprises across 21+ industries.
Organizations such as Corpay, formerly FleetCor Technologies, Vibrant Emotional Health and Bank OZK are recorded users of
Mosaicx for Chatbots and Conversational AI.
Companies using Mosaicx are most concentrated in Professional Services, Healthcare and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Mosaicx are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mosaicx across Americas, EMEA, and APAC.
Companies using Mosaicx range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Mosaicx include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mosaicx customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.