List of Moveworks Platform Customers
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Since 2010, our global team of researchers has been studying Moveworks Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Moveworks Platform for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Moveworks Platform for Generative AI Platforms include: Nutanix, a United States based Professional Services organisation with 7800 employees and revenues of $2.54 billion, databricks, a United States based Professional Services organisation with 5500 employees and revenues of $1.60 billion, Jamf, a United States based Professional Services organisation with 2700 employees and revenues of $670.0 million and many others.
Contact us if you need a completed and verified list of companies using Moveworks Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Moveworks Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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databricks | Professional Services | 5500 | $1.6B | United States | Moveworks | Moveworks Platform | Generative AI Platforms | 2025 | n/a |
In 2025, Databricks deployed the Moveworks Platform to scale IT and HR support across its global workforce. The implementation embedded Moveworks’ agentic AI assistant R2DB into employees’ collaboration tools to provide immediate self service and automation within existing communication channels.
The Moveworks Platform, identified as a Generative AI Platforms solution, was configured to deliver conversational support for IT and HR inquiries, automated ticket deflection, and workflow orchestration for routine case handling. Databricks implemented knowledge driven response automation and routing logic that redirected unresolved issues into staffed IT and HR workflows, aligning the platform with service desk processes and case escalation paths.
Rollout covered global employee support operations and centralized first contact resolution through the AI assistant, while maintaining operational handoffs to human teams for complex cases. According to Moveworks’ customer story for Databricks, the deployment achieved approximately 73% ticket reduction via AI deflection, produced roughly $1.5M in annual hiring savings, and doubled IT NPS, outcomes reported by the vendor and Databricks in the customer narrative.
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Jamf | Professional Services | 2700 | $670M | United States | Moveworks | Moveworks Platform | Generative AI Platforms | 2024 | n/a |
In 2024 Jamf deployed the Moveworks Platform, introducing a Moveworks AI Assistant internally named Caspernicus to automate common IT workflows. The implementation leveraged Generative AI Platforms capabilities to provide conversational, intent-driven automation for password resets, software provisioning, and distribution list updates via Slack, improving employee self-service.
The Moveworks Platform was configured to map natural language intents to automated workflows and to surface contextual responses to end users. Configuration focused on workflow automation for identity and access tasks, endpoint software provisioning, and distribution list management, with the assistant routing or escalating items that required human intervention.
The deployment integrated directly with Slack as the primary user interface, and the assistant operated across Jamf IT and HR support functions for the companys 2700 employees. Operational coverage concentrated on automating high-frequency, repeatable requests to reduce live agent workload and accelerate first-contact resolution through self-service.
Jamf reported rapid adoption in Moveworks case study and press coverage, with about 30% of employees using Caspernicus in month one and ultimately more than 70% of employees engaging the assistant, and a corresponding reduction in live support load across IT and HR. The implementation positions the Moveworks Platform as a centralized conversational automation layer for employee support workflows.
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Nutanix | Professional Services | 7800 | $2.5B | United States | Moveworks | Moveworks Platform | Generative AI Platforms | 2019 | n/a |
In 2019 Nutanix adopted the Moveworks Platform as a Generative AI Platforms implementation to automate IT support and provisioning through a Slack-based conversational bot called X-Bot, launching core functionality in under seven weeks and achieving very fast time-to-value. The deployment focused on automating routine service requests and incident resolution workflows, positioning the Moveworks Platform as the conversational entry point for employee IT interactions.
The implementation configured conversational AI, intent detection and autonomous resolution capabilities within the Moveworks Platform, enabling the Slack bot X-Bot to handle identification, triage and automated fulfillment of common IT issues and provisioning tasks. Configuration emphasized knowledge ingestion, policy-driven resolution flows and orchestration of provisioning steps consistent with Generative AI Platforms functional patterns.
Integrations were centered on Slack as the user facing channel, with the Moveworks Platform operating as the AI orchestration layer for IT support and provisioning across Nutanix operations and employee services. Operational coverage included IT service desk workloads and end user support for Nutanix employees, shifting a large share of routine tickets into autonomous resolution handled by the Moveworks Platform via X-Bot.
Governance and rollout followed a rapid launch approach, bringing core capabilities live in under seven weeks and enabling quick operational handover to IT support teams. Reported outcomes included mean time to resolution dropping from days to seconds and autonomous resolution of a large share of IT issues, which the case study cites as improving employee satisfaction and productivity.
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