AI Buyer Insights:

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

List of N-able Take Control Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Economic Computers Professional Services 10 $1M United States N-able N-able Take Control Remote Monitoring and Management 2020 n/a In 2020 Economic Computers implemented N-able Take Control as a Remote Monitoring and Management solution to enable web initiated remote support. The deployment centers on a branded Get Support Now link embedded on the company website, which initiates N-able Take Control sessions for live troubleshooting and remote desktop access. Configuration emphasized end user initiated sessions and technician session handling, aligning the N-able Take Control implementation with the company support function in the United States. The vendor testimonial on the product page cites improved remote troubleshooting and greater technician efficiency as operational outcomes observed after rollout.
Pelycon Technologies Professional Services 10 $1M United States N-able N-able Take Control Remote Monitoring and Management 2020 n/a In 2020, Pelycon Technologies implemented N-able Take Control to provide instant remote IT support for its United States healthcare and other SMB clients. N-able Take Control is used as a Remote Monitoring and Management tool to enable live remote sessions and background file retrieval, reducing the need for onsite visits. The implementation supported immediate technician driven access and ad hoc remote troubleshooting across the firm's client portfolio. The deployment emphasized remote access, unattended sessions, secure file transfer, and session recording capabilities consistent with Remote Monitoring and Management workflows, with configurations tuned to healthcare client privacy and small business support patterns. Rollout occurred as an operational shift to prioritize remote support during the pandemic period, updating support processes and technician workflows to centralize incident resolution via remote sessions. Outcomes reported in the case study include fewer onsite visits and higher client satisfaction for Pelycon Technologies, reflecting the tool's role in reducing physical interventions.
Resilient Business Systems Professional Services 4 $1M United Kingdom N-able N-able Take Control Remote Monitoring and Management 2020 n/a In 2020 Resilient Business Systems implemented N-able Take Control to deliver remote IT and help-desk support. N-able Take Control was deployed as a Remote Monitoring and Management application to provide cross-platform remote access across Windows, Mac and Linux endpoints and to centralize technician session management. The deployment integrated one-click connections from their N-central RMM to launch remote sessions directly from the monitoring console, removing separate connection steps and streamlining incident resolution workflows. Operational coverage focused on support delivery from Resilient Business Systems in the United Kingdom, impacting service desk and field support processes and driving improvements in productivity and customer satisfaction as documented in the case study.
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