List of NapoleonCat Platform Customers
Since 2010, our global team of researchers has been studying NapoleonCat Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NapoleonCat Platform for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NapoleonCat Platform for Social Media Management include: Biedronka Poland, a Poland based Retail organisation with 84145 employees and revenues of $25.66 billion, CCC S.A., a Poland based Retail organisation with 16654 employees and revenues of $1.84 billion, New Balance Poland, a Poland based Distribution organisation with 40 employees and revenues of $116.0 million and many others.
Contact us if you need a completed and verified list of companies using NapoleonCat Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NapoleonCat Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Biedronka Poland | Retail | 84145 | $25.7B | Poland | RTB House | NapoleonCat Platform | Social Media Management | 2019 | n/a | In 2019, Biedronka Poland implemented the NapoleonCat Platform. This deployment used Social Media Management capabilities to centralize monitoring and response for customer reviews across the retailer's footprint in Poland. The implementation enabled NapoleonCat Platform support for Google Reviews as a primary module, providing centralized moderation and the ability to respond to customer reviews directly from the platform. Configuration focused on inbox consolidation, tagging and assignment logic for local feedback, and workflow controls to manage high volume review streams from multiple locations. Integration with Google Reviews is explicit, and the operational coverage extended to almost 3,000 store locations, aligning the Social Media Management application with local reputation management and search visibility functions. Business functions impacted include customer service, local store operations, and search presence management at the regional level across Poland. Governance shifted toward centralized moderation and standardized response workflows managed through NapoleonCat Platform, enabling consistent escalation and oversight of local review handling. The deployment is described as improving local reputation management and search visibility in Poland while consolidating high volume local feedback management into a single Social Media Management tool. | |
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CCC S.A. | Retail | 16654 | $1.8B | Poland | RTB House | NapoleonCat Platform | Social Media Management | 2019 | n/a | In 2019 CCC S.A. deployed the NapoleonCat Platform to consolidate Google My Business reviews and social interactions across nearly 500 retail locations in Poland. The NapoleonCat Platform was used as a Social Media Management solution to centralize reputation management and customer communications for retail operations. The deployment configured a centralized Social Inbox to aggregate incoming reviews and social messages, surfacing roughly 1,000 opinions per month into a single triage stream. Functional capabilities implemented included review aggregation, moderation queueing, tagging and prioritization, and escalation workflows that routed items to store managers and regional teams for resolution. Integration was explicitly with Google My Business, consolidating location specific opinions into the platform and eliminating manual folder checking across site level channels. Operational governance established faster escalation paths to store managers and regional teams in Poland, shifting responsibility for first response and resolution routing into the NapoleonCat Platform social inbox, and impacting customer service, store operations, and regional support. | |
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New Balance Poland | Distribution | 40 | $116M | Poland | RTB House | NapoleonCat Platform | Social Media Management | 2025 | n/a | In 2025, New Balance Poland deployed the NapoleonCat Platform as its Social Media Management solution. The Polish team uses NapoleonCat Platform to manage publishing, moderation and automation across Poland, Czech Republic, Slovakia and Hungary, centralizing regional social operations. The deployment leverages Social Inbox, Auto-moderation and AI Assistant features to support moderation workflows and scheduled publishing. Social Inbox consolidates incoming messages and comments across local channels, Auto-moderation enforces rule-based triage and content handling, and the AI Assistant provides response drafting and prioritization to streamline agent handling. Operational scope covers marketing and customer service teams across the four local markets, with governance enforced through standardized moderation rules, role-based access and a content approval workflow to protect brand reputation. The rollout was led by the Polish team and focused on aligning moderation taxonomy and publishing cadence across markets. New Balance Poland uses NapoleonCat Platform as its Social Media Management tool to improve social customer service and protect brand reputation, and the deployment resulted in up to a 33% FTE saving on moderation tasks. |
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