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Coop-Cooperativa De Consumo
Location
Av Prof Alberto Vollet Sachs 2030 Barrio Morumbi,
Piracicaba, x, SP,
Brazil
Website
https://www.portalcoop.com.br/
Phone
55 19 3411-8885
Artw industry
Retail
Employee
Revenue

Coop-Cooperativa De Consumo Technographics

Coop-Cooperativa De Consumo Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Coop-Cooperativa De Consumo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2959 Coop-Cooperativa De Consumo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Coop-Cooperativa De Consumo has purchased the following applications: NeoAssist Data and Insights for Analytics and BI in 2023, Amazon EC2 for Application Hosting and Computing Services in 2016, SolarWinds Pingdom RUM for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Coop-Cooperativa De Consumo is running and its propensity to invest more and deepen its relationship with NeoAssist , Amazon Web Services (AWS) , Solarwinds or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Coop-Cooperativa De Consumo revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coop-Cooperativa De Consumo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Coop-Cooperativa De Consumo Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NeoAssist Legacy NeoAssist Data and Insights Analytics and BI Analytics and BI n/a 2023 2023
In 2023, Coop-Cooperativa De Consumo deployed NeoAssist Data and Insights. The NeoAssist Data and Insights implementation delivered an Analytics and BI layer to support Coop's customer service and CRM operations across stores and digital channels in Brazil. The implementation focused on centralized dashboards for SLA and NPS tracking, operational scorecards, and metric driven governance that informed routing and escalation policies. NeoAssist Data and Insights was configured to surface bot performance, omnichannel routing effectiveness, and time to resolution metrics, enabling visibility across voice, chat, and in store service touchpoints. Reporting workflows combined historical trend analysis and near real time operational views to drive daily contact center decisions. Operational coverage included customer service teams and contact center operations across Coop's retail network in Brazil, with data feeds instrumented from omnichannel routing and bot interactions to the Analytics and BI layer. The architecture centralized service metrics into a single analytics plane, supporting role based dashboards for supervisors and executives and aligning SLA monitoring with frontline workflows. Governance was restructured around metric driven decision making and SLA enforcement, with NeoAssist Data and Insights embedded in routine operational reviews and escalation processes. The case reported an 80% reduction in TMR, 90.36% of requests handled within SLA, and an NPS uplift following the rollout.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Solarwinds Legacy SolarWinds Pingdom RUM Application Performance Management ITSM n/a 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Endpoint Detection and Response (EDR) CyberSecurity 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sales Automation, CRM, Sales Engagement CRM 2018 2018
Tag Management CRM 2016 2016
IT Decision Makers and Key Stakeholders at Coop-Cooperativa De Consumo
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Coop-Cooperativa De Consumo Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Coop-Cooperativa De Consumo Technographics

Coop-Cooperativa De Consumo is a Retail organization based in Brazil, with around 2959 employees and annual revenues of $750.0 million.

Coop-Cooperativa De Consumo operates a diverse technology stack with applications such as NeoAssist Data and Insights, Amazon EC2 and SolarWinds Pingdom RUM, covering areas like Analytics and BI, Application Hosting and Computing Services and Application Performance Management.

Coop-Cooperativa De Consumo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NeoAssist, Amazon Web Services (AWS) and Solarwinds.

Coop-Cooperativa De Consumo recently adopted applications including NeoAssist Data and Insights in 2023, SolarWinds Pingdom RUM in 2022 and Kaspersky Total Security for Business in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Coop-Cooperativa De Consumo’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Coop-Cooperativa De Consumo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Coop-Cooperativa De Consumo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.