AI Buyer Insights:

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

Coop-Cooperativa De Consumo
Location
Av Prof Alberto Vollet Sachs 2030 Barrio Morumbi,
Piracicaba, x, SP,
Brazil
Website
https://www.portalcoop.com.br/
Phone
55 19 3411-8885
Artw industry
Retail
Employee
Revenue

Coop-Cooperativa De Consumo Technographics

Coop-Cooperativa De Consumo Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Coop-Cooperativa De Consumo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2959 Coop-Cooperativa De Consumo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Coop-Cooperativa De Consumo has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, NeoAssist Data and Insights for Analytics and BI in 2023, VTEX eCommerce for eCommerce in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Coop-Cooperativa De Consumo is running and its propensity to invest more and deepen its relationship with Salesforce , NeoAssist , VTEX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Coop-Cooperativa De Consumo revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coop-Cooperativa De Consumo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Coop-Cooperativa De Consumo Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NeoAssist Legacy NeoAssist Data and Insights Analytics and BI Analytics and BI n/a 2023 2023
In 2023, Coop-Cooperativa De Consumo deployed NeoAssist Data and Insights. The NeoAssist Data and Insights implementation delivered an Analytics and BI layer to support Coop's customer service and CRM operations across stores and digital channels in Brazil. The implementation focused on centralized dashboards for SLA and NPS tracking, operational scorecards, and metric driven governance that informed routing and escalation policies. NeoAssist Data and Insights was configured to surface bot performance, omnichannel routing effectiveness, and time to resolution metrics, enabling visibility across voice, chat, and in store service touchpoints. Reporting workflows combined historical trend analysis and near real time operational views to drive daily contact center decisions. Operational coverage included customer service teams and contact center operations across Coop's retail network in Brazil, with data feeds instrumented from omnichannel routing and bot interactions to the Analytics and BI layer. The architecture centralized service metrics into a single analytics plane, supporting role based dashboards for supervisors and executives and aligning SLA monitoring with frontline workflows. Governance was restructured around metric driven decision making and SLA enforcement, with NeoAssist Data and Insights embedded in routine operational reviews and escalation processes. The case reported an 80% reduction in TMR, 90.36% of requests handled within SLA, and an NPS uplift following the rollout.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VTEX Legacy VTEX eCommerce eCommerce eCommerce n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sales Automation, CRM, Sales Engagement CRM 2018 2018
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Endpoint Detection and Response (EDR) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at Coop-Cooperativa De Consumo

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by Coop-Cooperativa De Consumo Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coop-Cooperativa De Consumo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coop-Cooperativa De Consumo digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Coop-Cooperativa De Consumo Technographics
Coop-Cooperativa De Consumo is a Retail organization based in Brazil, with around 2959 employees and annual revenues of $750.0 million.
Coop-Cooperativa De Consumo operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), NeoAssist Data and Insights and VTEX eCommerce, covering areas like Chatbots and Conversational AI, Analytics and BI and eCommerce.
Coop-Cooperativa De Consumo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, NeoAssist and VTEX.
Coop-Cooperativa De Consumo recently adopted applications including NeoAssist Data and Insights in 2023, SolarWinds Pingdom RUM in 2022 and Kaspersky Total Security for Business in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coop-Cooperativa De Consumo’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Coop-Cooperativa De Consumo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coop-Cooperativa De Consumo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.