List of Neticle Zurvey.io Customers
Budapest, 1083,
Hungary
Since 2010, our global team of researchers has been studying Neticle Zurvey.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neticle Zurvey.io for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neticle Zurvey.io for Customer Experience include: Auchan, a France based Retail organisation with 157648 employees and revenues of $34.20 billion, Budapes Hiel S Fejleszsi Bank Nyr, a Hungary based Banking and Financial Services organisation with 3467 employees and revenues of $1.00 billion, Decathlon Hungary, a Hungary based Retail organisation with 1400 employees and revenues of $268.0 million and many others.
Contact us if you need a completed and verified list of companies using Neticle Zurvey.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Neticle Zurvey.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Auchan | Retail | 157648 | $34.2B | France | Neticle | Neticle Zurvey.io | Customer Experience | 2019 | n/a | In 2019, Auchan adopted Neticle Zurvey.io for Customer Experience. The implementation was led by Auchan Hungary's market research and CX team, focused on retail customer experience in Hungary, and began in Q1 2019 with the solution going live later that year. The deployment targeted analysis of loyalty program surveys and approximately 40,000 pieces of customer feedback to surface store level pain points. Neticle Zurvey.io was configured to deliver survey analytics and text analytics, ingesting structured survey responses and unstructured feedback to generate store level reporting and prioritization outputs used by operations and store teams. Operational scope described in the vendor case study covers market research and CX business functions within Auchan Hungary, and the workstream produced automated analysis that the case study reports saved more than 100 working hours. Governance centered on the market research and CX team integrating the analytics outputs into existing CX workflows to drive corrective action at store level. | |
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Budapes Hiel S Fejleszsi Bank Nyr | Banking and Financial Services | 3467 | $1.0B | Hungary | Neticle | Neticle Zurvey.io | Customer Experience | 2020 | n/a | In 2020, Budapest Bank implemented Neticle Zurvey.io as the core of its monthly customer satisfaction tracking within Customer Experience. The deployment positioned Neticle Zurvey.io as a cloud SaaS survey and text analytics platform to support banking CX in Hungary. The implementation focused on automating verbatim coding for roughly 1,000 open-text answers per month, configuring Neticle Zurvey.io to run the monthly customer satisfaction survey cadence and to apply automated coding, grouping, and tagging capabilities. Neticle Zurvey.io was configured to centralize survey management, normalization of verbatim responses, and exportable structured outputs for analytics. Operational integration included an automated feed of coded results into Microsoft Power BI, establishing a reporting pipeline from Zurvey.io to the bank's BI layer for dashboarding and cross-functional analysis. The project followed a 2019 tender, cooperation began in January 2020, and the SaaS solution went live in 2020. The rollout covered the bank's customer experience function in Hungary and standardized monthly survey workflows, eliminating manual coding steps and enabling direct data export to Power BI. The implementation automated verbatim coding and eliminated approximately 40 plus manual working hours per month. | |
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Decathlon Hungary | Retail | 1400 | $268M | Hungary | Neticle | Neticle Zurvey.io | Customer Experience | 2021 | n/a | In 2021, Decathlon Hungary implemented Neticle Zurvey.io as a SaaS Customer Experience platform to operationalize text analytics from retail customer feedback. The deployment focused on automatically analyzing roughly 2,300 monthly textual customer feedback items and converting the platform opinion index into store and staff KPIs that feed operational decision making. Neticle Zurvey.io was configured to run automated sentiment and thematic analysis, generate an aggregated opinion index, and expose KPI mappings through dashboards and reporting. Functional capabilities implemented included text classification, trend detection, KPI scorecards, and automated aggregation of free text into quantifiable CX metrics. The implementation covered retail CX process areas across Decathlon Hungary and connected outputs into store operations and personnel performance workflows. The opinion index was translated into measurable store and staff KPIs, which were used by CX teams and operations leads to inform changes to bonus systems and priority areas for improvement. Governance centered on converting unstructured feedback into structured KPIs and embedding those KPIs into incentive and operational review processes to accelerate CX improvements. The vendor case study documents these operational outcomes, with Neticle Zurvey.io supporting continuous monitoring of customer sentiment and service quality across the Hungary retail footprint. |
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