List of Nets Nexi Dispute Management Customers
Ballerup, DK 2750,
Denmark
Since 2010, our global team of researchers has been studying Nets Nexi Dispute Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nets Nexi Dispute Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nets Nexi Dispute Management for Dispute Management include: Nordea, a Finland based Banking and Financial Services organisation with 30157 employees and revenues of $14.12 billion, DNB Bank, a Norway based Banking and Financial Services organisation with 11045 employees and revenues of $8.40 billion, Sparebank, a Norway based Banking and Financial Services organisation with 1650 employees and revenues of $682.0 million and many others.
Contact us if you need a completed and verified list of companies using Nets Nexi Dispute Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nets Nexi Dispute Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DNB Bank | Banking and Financial Services | 11045 | $8.4B | Norway | Nets Group | Nets Nexi Dispute Management | Dispute Management | 2016 | n/a |
In 2016, DNB Bank adopted Nets' 3D Secure and risk-based authentication and, based on Nets Group's bundled Fraud & Dispute offering, DNB's use of Nets Nexi Dispute Management is inferred. Nets Nexi Dispute Management is referenced here as the Dispute Management application supporting payments and finance operations in the Nordics.
The implementation context centers on payment dispute workflows tied to online card authorization risk controls, with configuration aligned to dispute case management and chargeback handling capabilities typical of Dispute Management solutions. Functional capabilities inferred from the Nets stack include automated evidence capture and submission, rule-based triage for disputed transactions, and linkage between fraud scoring and case prioritization, with Nets' 3D Secure and risk-based authentication serving as upstream risk signals.
Operational coverage aligned to this deployment was payments, fraud operations, and finance teams within DNB's Nordic payments environment. Governance adjustments are inferred to include centralized dispute triage and formalized escalation between fraud teams and card operations, with processes designed to coordinate authorization risk signals from 3D Secure into dispute case workflows, aiming to improve online transaction security and reduce fraud-related disputes.
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Nordea | Banking and Financial Services | 30157 | $14.1B | Finland | Nets Group | Nets Nexi Dispute Management | Dispute Management | 2015 | n/a |
In 2015 Nordea divested its merchant acquiring business to Nets, transferring merchant processing and related operations across the Nordic region. The divestiture included scheme settlement and dispute handling responsibilities for merchants, moving day-to-day chargeback and dispute workflows for the acquired portfolio into Nets operational control. This positioned Nets as the operational owner for merchant dispute processing for Nordea's former acquiring customers across the Nordics.
Nets Nexi Dispute Management was responsible for managing dispute and chargeback workflows for the acquired merchant portfolio, aligned with the Dispute Management application category and encompassing case lifecycle orchestration, evidence collation, and scheme communication capabilities typical of dispute management systems. Operational coverage focused on merchant services and acquiring operations across Nordic countries, with Nets accountable for dispute intake, evidence handling, scheme-facing settlement coordination, and resolution processing for transferred merchants. Governance and operational control for dispute handling moved with the divested business, centralizing dispute processes under Nets operational model and service delivery for the merchant portfolio.
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Sparebank | Banking and Financial Services | 1650 | $682M | Norway | Nets Group | Nets Nexi Dispute Management | Dispute Management | 2016 | n/a |
In 2016 Sparebank implemented Nets Nexi Dispute Management to strengthen payments dispute and fraud handling, deploying Dispute Management capabilities into its payments and finance operations. The deployment aligns with Nets Group's preventative fraud service rollout in Norway that was soft launched to 100 clients including SpareBank 1, situating Sparebank's Nets Nexi Dispute Management adoption within a broader Nordic program for dispute and fraud mitigation.
The implementation focused on Dispute Management functional capabilities, including case management for card disputes, automated dispute triage and routing, chargeback workflow orchestration, and preventative fraud screening integrated into dispute intake. Nets Nexi Dispute Management was used to instrument operational workflows that combine fraud prevention signals with structured dispute handling, consistent with typical dispute management system functionality.
Operational coverage targeted payments, card operations, and risk teams within Sparebank, and extended to Nordic payments and fraud handling processes as part of the Nets service introduction. Governance changes included centralized case handling and standardized dispute workflows to align dispute resolution and fraud screening across impacted business functions, and the early rollout period reported a reduction in card disputes of around 20 percent over four months.
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