List of NetSuite Advanced Customer Support Customers
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Since 2010, our global team of researchers has been studying NetSuite Advanced Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NetSuite Advanced Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NetSuite Advanced Customer Support for Customer Support include: Zenni Optical, a United States based Manufacturing organisation with 1250 employees and revenues of $400.0 million, Undercover Snacks, a United States based Consumer Packaged Goods organisation with 75 employees and revenues of $8.0 million, Action Packaging, a United States based Manufacturing organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using NetSuite Advanced Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NetSuite Advanced Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Action Packaging | Manufacturing | 50 | $6M | United States | Oracle | NetSuite Advanced Customer Support | Customer Support | 2025 | n/a | In 2025, Action Packaging implemented NetSuite Advanced Customer Support to centralize Customer Support operations within its NetSuite footprint. The deployment targets core service workflows and aligns support activity with order and inventory records hosted on the same vendor platform. The implementation bundles NetSuite Advanced Customer Support alongside NetSuite CRM, NetSuite ERP, NetSuite Inventory Management, NetSuite WMS, NetSuite SuitePeople Payroll, and NetSuite SuiteAnalytics Connect. NetSuite Advanced Customer Support was configured to provide case management, SLA tracking, and a consolidated customer 360 that leverages CRM records, while ERP and Inventory Management drive order-to-cash visibility and fulfillment exception handling. Operational integration is built on the unified NetSuite data model, linking support cases to orders, shipments, and warehouse transactions managed in NetSuite WMS and Inventory Management. SuiteAnalytics Connect provides a reporting and analytics layer for support queues and cross-functional dashboards, and SuitePeople Payroll is included to align workforce and labor cost context for service staffing decisions. The implementation scope covers customer service, sales order management, finance, and warehouse operations across the company in the United States. Governance changes emphasize centralized case routing and standardized support workflows, with configuration controls in NetSuite CRM and Advanced Customer Support to enforce SLA policies and escalation paths. Change control and role based access were applied through NetSuite user roles and SuitePeople provisioning to separate service, operations, and finance responsibilities, supporting operational consistency without introducing external integration points. | |
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Undercover Snacks | Consumer Packaged Goods | 75 | $8M | United States | Oracle | NetSuite Advanced Customer Support | Customer Support | 2020 | n/a | In 2020, Undercover Snacks implemented NetSuite Advanced Customer Support as part of a broader NetSuite suite deployment, aligning application choice with the companys food and beverage manufacturing operations. The deployment included NetSuite ERP, NetSuite WMS, NetSuite Work Orders & Assemblies, NetSuite Demand Planning, and NetSuite Quality Management alongside NetSuite Advanced Customer Support, reflecting a unified approach to order, production, quality, planning, and customer support workflows. The implementation configured NetSuite Advanced Customer Support to run scenario-based inventory analyses and extend service case and order visibility into demand planning workflows. NetSuite reporting and demand planning modules were used to forecast demand, while Work Orders & Assemblies captured production routing and batch information for the companys single facility. NetSuite Quality Management was applied to support the companys Safe Quality Food Program compliance and product ingredient scrutiny. Operational integration linked NetSuite ERP, NetSuite WMS, NetSuite Demand Planning, NetSuite Quality Management, and NetSuite Advanced Customer Support to deliver real-time order flow and inventory visibility into the East Hanover, New Jersey facility and associated warehouse operations. The implementation supported business functions across manufacturing, warehouse operations, quality assurance, finance, and customer support, and accommodated the companys production scale of about 40,000 units per day and distribution into more than 20,000 retail locations. Governance and process changes centered on centralized reporting, scenario planning, and tighter inventory controls with NetSuite Advanced Customer Support feeding operational decisioning. Undercover Snacks reported they were able to monitor business performance without increasing staff, and stated that without the NetSuite suite they would have needed 30 percent more administrative staff and 10 accounting staff instead of the two accountants now employed. The company is considering future additions of NetSuite Materials Resource Planning and NetSuite Advanced Manufacturing to support planned expansion and additional production lines. | |
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Zenni Optical | Manufacturing | 1250 | $400M | United States | Oracle | NetSuite Advanced Customer Support | Customer Support | 2022 | n/a | In 2022, Zenni Optical implemented NetSuite Advanced Customer Support in the Customer Support category as part of a broader NetSuite OneWorld deployment to centralize financial operations. The NetSuite OneWorld deployment produced real-time consolidated financial reports across Zenni’s subsidiaries and enabled remote, mobile accounting workflows. Prior to this implementation, Zenni ran an on-premises version of QuickBooks that experienced performance and concurrency problems when multiple users accessed files. The implementation included NetSuite OneWorld core financials and NetSuite’s fixed-assets capabilities, eliminating spreadsheet-based fixed-asset accounting while allowing import of bank, credit card and sales transactions using CSV templates to reduce manual journal entries. NetSuite Advanced Customer Support provided one-on-one support during configuration and ongoing operational tuning, and Zenni worked directly with NetSuite Customer Success during initial provisioning. Zenni also moved its new B2B division onto NetSuite and initiated a NetSuite Warehouse Management rollout to support the Ohio manufacturing facility. Integrations focused on CSV transaction ingestion and automated currency conversion for multi-subsidiary consolidation, supporting finance and accounting teams across Zenni’s U.S. and international operations. NetSuite Advanced Customer Support was used to accelerate user onboarding, resolve transaction flow and fixed-asset configuration issues, and tune reporting for remote teams. The resulting architecture enabled 100 percent mobility for the accounting organization while maintaining consolidated financial visibility. Governance and process work emphasized documenting accounting processes, shortening the close, and institutionalizing knowledge transfer through ongoing engagement with NetSuite Advanced Customer Support and Customer Success resources. Operational transformation removed manual spreadsheet processes and automated routine accounting tasks, freeing capacity to configure warehouse management and support made-to-order manufacturing workflows. Zenni continues to use NetSuite Advanced Customer Support to uncover incremental efficiencies as it scales manufacturing capacity and expands operational scope. |
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