AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

List of Nextiva Productivity Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Reliance Partners Insurance 15 $2M United States Nextiva Nextiva Productivity Collaboration 2016 n/a In 2016, Reliance Partners implemented Nextiva Productivity as a hosted contact center and unified communications platform. Reliance Partners deployed Nextiva Productivity to modernize customer communications for its freight and logistics customers in the United States, with operational coverage focused on customer service and CRM across multiple locations. The deployment leveraged Nextiva hosted contact center features, unified communications capabilities, and analytics to improve call management and agent workflow orchestration. Functional capabilities implemented included call routing, queue management, voice and unified messaging, reporting and analytics for service performance, and presence-enabled collaboration aligned to the Collaboration category. Rollout emphasized centralized communications governance and the operationalization of standardized call handling procedures across sites in the United States, shifting customer service processes toward real time visibility and consistent workflows. The case attributes improved analytics and call management to the Nextiva Productivity deployment, and reports 327% revenue growth since 2018 tied to the modernization of customer communications.
Tricoci Salon & Spa Professional Services 1400 $60M United States Nextiva Nextiva Productivity Collaboration 2018 n/a In 2018, Tricoci Salon & Spa implemented Nextiva Productivity to unify voice and team collaboration, positioning the deployment under the Collaboration category. The deployment targeted phone systems across Chicagoland salons and corporate headquarters, covering approximately 1,300 employees focused on internal communications and customer service in the United States. Nextiva Productivity was provisioned as a cloud communications architecture that leveraged the Nextiva App, Team Productivity capabilities, and cloud phone features to deliver softphone, presence, messaging, and centralized call handling. The configuration emphasized centralized administration and unified collaboration workflows, and the rollout was completed with zero downtime while simplifying scaling and management for the organization. Operational coverage included the Chicagoland salon network and headquarters, with IT, customer service, and internal communications functions as primary business consumers. Governance and process updates aligned administrative provisioning and team collaboration practices to cloud native Collaboration tooling, and the migration was completed following the 2018 adoption. The implementation narrative centers on Nextiva Productivity in the Collaboration category as the platform used to centralize voice and productivity across Tricoci Salon & Spa, consolidating cloud communications and team productivity capabilities for salon operations and corporate support functions.
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