List of Ngage Live Chat Customers
Austin, 78730, TX,
United States
Since 2010, our global team of researchers has been studying Ngage Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ngage Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ngage Live Chat for Chatbots and Conversational AI include: Jeff Field & Associates, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million, Christiaan Van Niekerk, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Sevenish Law Firm, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Ngage Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ngage Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Christiaan Van Niekerk | Professional Services | 10 | $1M | United States | Ngage Live | Ngage Live Chat | Chatbots and Conversational AI | 2018 | n/a | In 2018 the Law Office of Christiaan van Niekerk implemented Ngage Live Chat as a Chatbots and Conversational AI application on its public website. The SaaS deployment of Ngage Live Chat was provisioned to handle bankruptcy client intake and lead qualification for the Schenectady, New York practice. The deployment targeted inbound web traffic and initial client screening as the primary operational scope. Ngage Live Chat was configured to capture structured client intake data through conversational forms and to run qualification workflows consistent with lead triage and contact capture for bankruptcy matters. The configuration supported intake workflow orchestration for the small 10-person law office and was managed through vendor hosted controls typical of SaaS chat implementations. Ngage case material highlighted higher-quality leads and intake time savings as observed outcomes. | |
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Jeff Field & Associates | Professional Services | 15 | $2M | United States | Ngage Live | Ngage Live Chat | Chatbots and Conversational AI | 2019 | n/a | In 2019 Jeff Field & Associates implemented Ngage Live Chat, deploying Ngage Live Chat as a Chatbots and Conversational AI solution to support legal client intake and website lead generation for its United States bankruptcy practice. The deployment was delivered as a SaaS website chat widget and went live the same year according to vendor case materials, positioning the application as the primary digital intake channel on the firm website. Ngage Live Chat was configured to capture structured intake information through conversational workflows, automate initial client screening questions, and surface qualified leads to the firm for follow up. The implementation leveraged category-aligned capabilities such as adaptive conversation flows, lead capture forms, and session-based context management to convert anonymous website visitors into contactable prospects. Operational coverage emphasized the firm website and front-office intake function for the bankruptcy practice, routing captured lead data into the firm intake process via email and webhook style delivery methods rather than replacing core back office systems. Governance changes focused on formalizing digital intake ownership within the front-office team, establishing response SLAs for chat-originated leads, and incorporating chat transcripts into case intake records. Vendor case material reports that website leads reportedly tripled after the Ngage Live Chat deployment, a result cited in the firm level case study and testimonial. The narrative ties Jeff Field & Associates to the Ngage Live Chat Chatbots and Conversational AI use for legal client intake and lead generation, with the implementation emphasizing SaaS delivery, conversational intake configuration, and operational adjustments to handle increased inbound demand. | |
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Sevenish Law Firm | Professional Services | 10 | $1M | United States | Ngage Live | Ngage Live Chat | Chatbots and Conversational AI | 2020 | n/a | In 2020, Sevenish Law Firm implemented Ngage Live Chat as a Chatbots and Conversational AI solution to engage website visitors for personal-injury intake. Sevenish Law Firm deployed Ngage Live Chat to capture incoming leads and to improve conversion and lead volume, a capability described in Ngage vendor testimonials and consistent with review activity timelines. The deployment was a straightforward SaaS installation on the firm website, focused on front door intake rather than internal practice management systems. Configuration emphasized a web chat widget, intake form capture, scripted conversational flows and real time agent handoff to the firm intake team. Operational scope was limited to personal-injury intake and external visitor engagement, with routing and notification workflows to centralize initial contact handling. Governance and rollout reflected small firm practices with intake team ownership and a rapid go live cadence aligned to vendor testimonial timelines. |
Buyer Intent: Companies Evaluating Ngage Live Chat
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