List of NiCE Actimize ActOne Customers
Hoboken, 7030, NJ,
United States
Since 2010, our global team of researchers has been studying NiCE Actimize ActOne customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NiCE Actimize ActOne for Risk Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NiCE Actimize ActOne for Risk Management include: KeyBank, a United States based Banking and Financial Services organisation with 17469 employees and revenues of $7.29 billion, Brown Brothers Harriman, a United States based Banking and Financial Services organisation with 6000 employees and revenues of $3.10 billion and many others.
Contact us if you need a completed and verified list of companies using NiCE Actimize ActOne, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NiCE Actimize ActOne customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brown Brothers Harriman | Banking and Financial Services | 6000 | $3.1B | United States | NICE Actimize | NiCE Actimize ActOne | Risk Management | 2018 | n/a |
In 2018, Brown Brothers Harriman implemented NiCE Actimize ActOne as part of its Risk Management environment. The implementation was organized to embed ActOne capabilities into risk control and monitoring workflows used by business stakeholders and operations teams.
Technical configuration and development work centered on Actimize AIS Modeler 4.34 and Actimize RCM Designer 6.6, with bespoke model development inside the AIS and RCM frameworks. Data processing and reporting was implemented using Oracle PL SQL scripts and SQL for DDQ and DART reports, augmented by Linux shell scripting for scheduled tasks and operational orchestration. Configuration activity covered model authoring, rule configuration, and automated report extraction consistent with Risk Management application patterns.
The program required sustained interaction with business subject matter experts to translate domain requirements into technical design and testable specifications. QA testing support produced structured test scripts and validation artifacts to support release readiness and handoff to operations. L3 operations support was established to provide ongoing operational coverage and to ensure commitments to internal and external stakeholders were met.
Governance emphasized formalizing requirement to design handoffs, test governance, and tiered support processes to operationalize models. NiCE Actimize ActOne is described within the Risk Management stack to clarify its role in model lifecycle, reporting, and control operations.
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KeyBank | Banking and Financial Services | 17469 | $7.3B | United States | NICE Actimize | NiCE Actimize ActOne | Risk Management | 2025 | n/a |
In 2025, KeyBank expanded modernization of its financial crime stack by deploying NiCE Actimize ActOne within the NiCE Actimize X-Sight AI Enterprise Platform, classified under Risk Management. The rollout brought the bank to fully live fraud and anti-money laundering capability sets on a SaaS X-Sight AI platform designed for higher availability and predictable performance.
The implementation centered on NiCE Actimize ActOne case management and X-Sight Enterprise for Anti-Money Laundering with embedded customer due diligence capabilities, combined with NiCE Actimize’s Integrated Fraud Management IFM and X-Sight AI analytics. The configuration emphasized automated workflow orchestration, rule and model agility to adapt to new fraud typologies and regulatory measures, and AI driven tooling to accelerate investigative triage and case resolution.
Operational coverage targeted KeyBank’s financial crime operations and adjacent workforce management functions, extending to service touchpoints where intelligent automation was applied. The program incorporated NiCE’s workforce augmentation features for forecasting, scheduling, and self service PTO bidding, which linked operational staffing and case handling capacity to achieve more consistent service levels and reporting accuracy.
Governance changes included centralized case management and standardized compliance workflows to reduce operational friction and allow faster policy updates, while platform design reduced disruptions from system downtime or performance issues. Outcomes reported by the bank included minimized system downtime, improved reliability and faster issue resolution, reduced costs tied to manual system upgrades and patches, attainment of service level objectives, and hundreds of man hours saved during peak periods.
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