KeyBank
127 Public Square,
Cleveland, 44114, OH,
United States
Cleveland, 44114, OH,
United States
1 216-689-8481
Banking and Financial Services
KeyBank Technographics
KeyBank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KeyBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17396 KeyBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KeyBank has purchased the following applications: Workday Accounting Center for ERP Financial in 2022, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2013, NICE Actimize Investigation and Case Management for Case Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KeyBank is running and its propensity to invest more and deepen its relationship with Workday , SAP , Infinite Computer Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KeyBank revenues, which have grown to $7.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KeyBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KeyBank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Accounting Center | ERP Financial | ERP Financial Management | PwC | 2022 | 2023 |
In 2023, KeyBank deployed Workday Accounting Center as part of a broader Workday Financial Management initiative, using the ERP Financial application to modernize core finance and accounting functions. The program was executed with PwC as the implementation partner and positioned the Workday Accounting Center within a unified, cloud native Workday platform that included Workday Financial Management, Workday Adaptive Planning and Workday Prism Analytics.
The implementation centralized accounting rules and rationalized the operating model, moving finance work away from manual spreadsheets and toward configured automation and standardized journalization. Workday Accounting Center was configured to centralize accounting rules and support automated financial consolidation, while Adaptive Planning handled budgeting and planning workflows and Prism Analytics served as an expanding finance data hub. The program materially reduced organizational complexity, lowering cost centers from 18,000 to 1,300 and shrinking financial operational reports from 1,400 to 100, and it automated SOX controls to 40 percent up from 17 percent.
Integrations focused on unifying workforce and financial data within the existing Workday estate, leveraging Workday HCM data alongside the new finance modules to create a common finance data model. Workday Prism Analytics was extended to ingest disparate systems and data feeds, enabling consistent reporting and a single source of truth for finance users. The architecture emphasized cloud based, platform centric dataflows and a centralized accounting layer provided by Workday Accounting Center to simplify downstream reporting and analysis.
Governance and rollout followed a two step approach, first centralizing and rationalizing processes and then fully digitizing the operating model, with PwC and KeyBank teams jointly driving configuration, testing and change management. Training and upskilling were delivered through workshops, videos and in person software testing sessions, and business processes were aligned to Workday leading practices to enable automation of consolidation and to shorten reporting cycles. The program also addressed Federal Reserve reporting requirements through revised transaction processing and consolidated data models.
Outcomes reported by KeyBank include a shift in finance capacity toward higher value analysis, with the workforce moving from predominantly transaction processing to more strategic activities, and an expectation to continue automating close and reporting processes as subsequent phases progress. Workday Accounting Center sits centrally within the ERP Financial stack to support ongoing automation, consistent data access and broader finance transformation across KeyBank.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
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Benefits Administration | HCM |
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2020 | 2021 |
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2020 | 2021 |
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Digital Adoption | HCM |
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2019 | 2020 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2015 | 2015 |
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HR Compliance | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Skills Intelligence | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2005 | 2005 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NICE Actimize | Legacy | NICE Actimize Investigation and Case Management | Case Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, KeyBank implemented NICE Actimize Investigation and Case Management as part of a program to modernize its financial crime operations. The deployment leveraged NICE Actimize's X-Sight AI enterprise platform and incorporated ActOne case management in the United States to streamline fraud and AML investigations and improve system reliability.
NICE Actimize Investigation and Case Management was configured to deliver centralized case intake, automated alert enrichment, investigation workflow orchestration, evidence tagging and role based work queues for compliance and fraud teams. The implementation emphasized Case Management functionality to support end to end case lifecycle management, investigator assignment, and automated escalation and disposition workflows.
Integration centered on the X-Sight AI enterprise platform and ActOne case management components, providing an integrated fraud and AML case management capability rather than discrete point solutions. Operational scope targeted finance and compliance functions across KeyBank's US investigations and fraud operations, consolidating investigative activity under a single case management environment.
Governance changes focused on streamlining investigator workflows and reducing manual effort, with process standardization for case intake, investigation and closure. Reported outcomes included reduced manual effort, enhanced system reliability and integrated fraud and AML case management capabilities, aligned to the bank's finance and compliance modernization objectives.
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Core Banking | ERP Services and Operations |
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2024 | 2024 |
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Core Banking | ERP Services and Operations |
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2013 | 2014 |
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Core Banking | ERP Services and Operations |
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2016 | 2017 |
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Core Banking | ERP Services and Operations |
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2019 | 2019 |
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Dealership Management | ERP Services and Operations |
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2019 | 2019 |
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Debt Collection and Recovery | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2013 | 2014 |
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Loan Management | ERP Services and Operations |
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2019 | 2020 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2016 | 2016 |
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Intelligent Document Processing | Content Management |
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2019 | 2019 |
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Intelligent Document Processing | Content Management |
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2025 | 2025 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2013 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2022 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2018 | 2019 |
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EPM | EPM |
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2023 | 2024 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2020 | 2021 |
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Asset and Wealth Management | Investment Management |
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2016 | 2016 |
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Portfolio and Investment Management | Investment Management |
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2005 | 2005 |
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Portfolio and Investment Management | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Performance and Planning | Investment Management |
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2016 | 2016 |
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Trading Platform | Investment Management |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2021 | 2022 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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AML, Fraud and Compliance | TRM |
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2024 | 2024 |
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AML, Fraud and Compliance | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Risk Management | TRM |
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2021 | 2021 |
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Risk Management | TRM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2010 | 2010 |
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Servers, Storage and Networking | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2024 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at KeyBank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by KeyBank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD KeyBank Technographics
KeyBank is a Banking and Financial Services organization based in United States,
with around 17396 employees and annual revenues of $7.29 billion.
KeyBank operates a diverse technology stack with applications such as
Workday Accounting Center, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and NICE Actimize Investigation and Case Management,
covering areas like ERP Financial, Applicant Tracking System and Case Management.
KeyBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Infinite Computer Solutions and NICE Actimize.
KeyBank recently adopted applications including
NICE Actimize Investigation and Case Management in 2025, NICE Actimize X-Sight DataIQ in 2025 and NICE Actimize X-Sight AI Narrate in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KeyBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KeyBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KeyBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.