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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

List of Nice WorkFlex Intelligent Intraday Automation Customers

NiCE
Location
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Website
https://www.nice.com/
Phone
972 9 775 3151
Artw industry
Professional Services
Employee
8726
Revenue
$2.7B

Since 2010, our global team of researchers has been studying Nice WorkFlex Intelligent Intraday Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Nice WorkFlex Intelligent Intraday Automation for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Nice WorkFlex Intelligent Intraday Automation for Workforce Management include: Legal & General Group, a United Kingdom based Banking and Financial Services organisation with 10799 employees and revenues of $28.30 billion, Allianz UK, a United Kingdom based Insurance organisation with 4200 employees and revenues of $3.66 billion and many others.

Contact us if you need a completed and verified list of companies using Nice WorkFlex Intelligent Intraday Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Nice WorkFlex Intelligent Intraday Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Allianz UK Insurance 4200 $3.7B United Kingdom Nice Systems Nice WorkFlex Intelligent Intraday Automation Workforce Management 2013 n/a
In 2013, Allianz UK implemented Nice WorkFlex Intelligent Intraday Automation from Nice Systems, deploying the application as a core component of its Workforce Management stack. The rollout targeted contact centre workforce operations and was positioned to support intraday scheduling, adherence and real-time resource orchestration across sales and service floors. The implementation scope covered UK contact centre operations based in Bristol and extended to support international operational channels in India, including multiple sales and service floors and several corporate partner queues. Business functions impacted included real-time operations, forecasting and capacity planning, dialler and campaign management, quality monitoring, and contact centre reporting workflows. Nice WorkFlex Intelligent Intraday Automation was configured to deliver intraday automation capabilities, real-time adherence monitoring, intra-day forecast adjustments, schedule optimization and capacity planning functions consistent with Workforce Management requirements. Functional workflows reflected regular real-time resource movement, hourly forecast versus actual reporting, exception handling for agent adherence, and automation of short term schedule changes to balance inbound and outbound activities. Integrations were implemented where explicitly supported by existing tooling, including linkage to Teleopti WFM tools, Altitude dialler components, Noetica Synthesys diallers, and operational reporting streams from Cisco and Verint. Governance and process changes accompanied the deployment, with structured UAT and non-functional testing, bug and defect tracking, daily real-time analyst coordination, monthly compliance audits and MI reporting driven by SQL and spreadsheet analysis to support operational decision making.
Legal & General Group Banking and Financial Services 10799 $28.3B United Kingdom Nice Systems Nice WorkFlex Intelligent Intraday Automation Workforce Management 2020 n/a
In 2020, Legal & General Group deployed Nice WorkFlex Intelligent Intraday Automation as part of its Workforce Management tooling to centralize intraday planning and contact centre operational control in Cardiff. The deployment supported Planning and Delivery analysts who recorded annual leave, sickness and offline activities directly into the intraday plan and Verint to maintain an accurate FTE versus call volume view for the day and week ahead. Nice WorkFlex Intelligent Intraday Automation was configured to support intraday planning, real time queue monitoring, manual call dispatch and hourly reporting. The implementation aligned forecasting and schedule adherence capabilities with historical performance analysis, enabling analysts to reference prior day performance and update the intraday plan and stakeholder reports in a structured workflow. The deployment integrated explicitly with Verint and with VCC for reporting and active queue control, and it consumed inputs from a group mailbox for operational queries and status updates. Operational coverage extended across contact centre departments, with analysts monitoring colleague KPIs, updating daily and hourly reports, and taking direct remediation actions such as contacting agents about performance anomalies and dispatching queued calls to suitable agents. Governance and process changes emphasized daily stakeholder reviews and a week ahead planning cadence, with the system used to confirm training schedules, long term sickness and offline activity to establish accurate plans. Analysts delivered the weekly plan to operational leaders and conducted daily reviews that highlighted periods of concern and proposed operational responses, embedding the Workforce Management application into day to day planning and intraday decision processes.
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Buyer Intent: Companies Evaluating Nice WorkFlex Intelligent Intraday Automation

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FAQ - APPS RUN THE WORLD Nice WorkFlex Intelligent Intraday Automation Coverage

Nice WorkFlex Intelligent Intraday Automation is a Workforce Management solution from Nice Systems.

Companies worldwide use Nice WorkFlex Intelligent Intraday Automation, from small firms to large enterprises across 21+ industries.

Organizations such as Legal & General Group and Allianz UK are recorded users of Nice WorkFlex Intelligent Intraday Automation for Workforce Management.

Companies using Nice WorkFlex Intelligent Intraday Automation are most concentrated in Banking and Financial Services and Insurance, with adoption spanning over 21 industries.

Companies using Nice WorkFlex Intelligent Intraday Automation are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Nice WorkFlex Intelligent Intraday Automation across Americas, EMEA, and APAC.

Companies using Nice WorkFlex Intelligent Intraday Automation range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.

Customers of Nice WorkFlex Intelligent Intraday Automation include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Nice WorkFlex Intelligent Intraday Automation customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.