List of NorthStar Utilities Billing Customers
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Since 2010, our global team of researchers has been studying NorthStar Utilities Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NorthStar Utilities Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NorthStar Utilities Billing for Utilities Customer Care and Billing include: Dalton Utilities, a United States based Utilities organisation with 300 employees and revenues of $75.0 million, Sammamish Plateau Water United States, a United States based Utilities organisation with 52 employees and revenues of $32.0 million, City Of Newark United States, a United States based Government organisation with 215 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using NorthStar Utilities Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NorthStar Utilities Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City Of Newark United States | Government | 215 | $21M | United States | NorthStar Utilities | NorthStar Utilities Billing | Utilities Customer Care and Billing | 2023 | n/a | In 2023, City Of Newark United States implemented NorthStar Utilities Billing within a focused Utilities Customer Care and Billing initiative. The deployment used NorthStar's Automation Platform to schedule and run credit control, late payment, and finalization batches during off hours, reducing daytime processing and centralizing batch orchestration. The project targeted customer information and billing workflows in the CIS, configuring automation flows to orchestrate batch scheduling and reporting. NorthStar Utilities Billing was configured to execute credit control routines, late payment notice generation, and account finalization as automated jobs, aligning batch cadence with operational windows to increase consistency. Operational coverage included customer service representatives and billing teams in Delaware, United States, with the automation scope explicitly covering customer information and billing processes. The Automation Platform workstream tied batch execution to internal CIS operations and reporting feeds to streamline reconciliation and CSR access to updated account status. Governance changes emphasized moving batch windows to off hours and updating CSR reconciliation procedures to reflect automated finalization, the rollout focused on automation and reporting to improve CSR productivity and customer experience. The case study reports the Automation Platform saved roughly eight hours per week and improved account accuracy for CSRs. | |
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Dalton Utilities | Utilities | 300 | $75M | United States | NorthStar Utilities | NorthStar Utilities Billing | Utilities Customer Care and Billing | 2024 | n/a | In 2024 Dalton Utilities implemented NorthStar Utilities Billing to modernize its billing and payments stack within the Utilities Customer Care and Billing category, focusing on the billing and payments process area in Georgia, United States. The deployment targeted the utility’s customer billing operations and payment channels to expand digital payment options and self-service for residential and commercial customers. NorthStar Utilities Billing was configured to support core billing workflows, customer self-service enrollment, paperless billing, and automated AutoPay capabilities, aligning with standard Utilities Customer Care and Billing functional modules. Configuration emphasized payments orchestration and customer-facing portal workflows to increase electronic payment adoption and reduce manual payment handling. The implementation integrated NorthStar Utilities Billing with InvoiceCloud for online and electronic payments and with an IVR pay-by-phone solution for telephony payments, the joint InvoiceCloud plus NorthStar solution and IVR integration serving as the core of the payment and channel improvements. Data exchange and payment reconciliation flows were established between the CIS and the external payment channels to centralize payment posting and enrollment updates in the billing system. Operational scope and governance centered on the billing and payments organization at Dalton Utilities in Georgia, with the deployment executed to expand digital payment options and self-service capabilities. The case study documents explicit outcomes from the joint deployment, citing a 68% increase in e-payment adoption, a 150% increase in paperless enrollment, and a 64% increase in AutoPay enrollment following the NorthStar Utilities Billing and InvoiceCloud plus IVR integration. | |
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Sammamish Plateau Water United States | Utilities | 52 | $32M | United States | NorthStar Utilities | NorthStar Utilities Billing | Utilities Customer Care and Billing | 2011 | n/a | In 2011, Sammamish Plateau Water implemented NorthStar Utilities Billing. The deployment centered on NorthStar CIS and the NorthStar eCare customer portal to provide online account access and to modernize customer information and billing under the Utilities Customer Care and Billing category. Configuration work focused on billing engines, customer account management, and self-service portal capabilities, with NorthStar Utilities Billing configured to handle rate structures, billing cycles, invoicing, and payment posting while NorthStar eCare delivered online account access and customer interactions. Standard utilities billing workflows were implemented to support account setup, statement generation, and account inquiry processes. The project included planned integrations with a computerized maintenance management system CMMS and a geographic information system GIS to align customer records with asset and spatial data and to improve customer-facing services. Operational coverage targeted the customer information and billing process area across the Sammamish Plateau Water service region in Washington, United States, impacting customer service and billing departments. Governance established data stewardship and workflow controls for customer information and billing, and the rollout followed a phased approach with an estimated go-live approximately one year after selection to accommodate typical CIS project complexity. Training and process documentation were deployed to support operational adoption, with NorthStar Utilities Billing and NorthStar eCare serving as the core customer information and billing applications for the district. |
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