List of NUVI Locate Customers
Lehi, 84043, UT,
United States
Since 2010, our global team of researchers has been studying NUVI Locate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NUVI Locate for Listing Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NUVI Locate for Listing Management include: Costco, a United States based Retail organisation with 333000 employees and revenues of $254.45 billion, Hertz, a United States based Automotive organisation with 26000 employees and revenues of $9.05 billion, Christopher Ranch, a United States based Distribution organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using NUVI Locate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NUVI Locate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Christopher Ranch | Distribution | 700 | $100M | United States | NUVI | NUVI Locate | Listing Management | 2019 | n/a |
In 2019 Christopher Ranch implemented NUVI Locate for Listing Management to establish real-time social listening and reputation workflows tied to customer engagement. The deployment of NUVI Locate centralized monitoring of public listings and online conversations, enabling the organization to surface issues and engage with audiences across channels in near real-time.
NUVI Locate was configured to support listening, reputation management, and influencer engagement capabilities, the functional modules used to identify sentiment, surface factual issues, and orchestrate direct outreach. Christopher Ranch operationalized these capabilities across customer-facing teams and executive communications, aligning social listening outputs with structured response playbooks and feedback loops.
Governance shifted to include executive-led influencer outreach, executives directly contacting influencers to present facts and solicit feedback as part of the response process. The implementation connected Christopher Ranch with their audience, repaired reputation points, and strengthened customer relationships through continuous monitoring and timely engagement using NUVI Locate for Listing Management.
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Costco | Retail | 333000 | $254.5B | United States | NUVI | NUVI Locate | Listing Management | 2019 | n/a |
In 2019, Costco implemented NUVI Locate in the Listing Management category to orchestrate real-time social outreach and customer care workflows across its social channels and listing touchpoints. The deployment focused on a coordinated outreach strategy built around keywords, personalized responses, and coupon sharing, designed to intercept mentions and engage potential customers in real time.
The implementation used Nuvi Engage to intercept mentions with keywords relevant to offers, Nuvi Plan and Publish to collaborate on content, approvals, and targeted publishing, and Nuvi Analyze to measure the effectiveness of targeted content. NUVI Locate served as the Listing Management application that unified monitoring, response orchestration, and campaign publishing capabilities, with Plan and Publish enabling personalized communications to be sent to identified prospects.
Operational ownership resided with marketing and social customer care functions, which used the solution to standardize response templates and coordinate campaign execution aimed at reversing negative sentiment. Governance was structured around collaborative planning workflows in Nuvi Plan and Publish, with keyword-driven detection in Nuvi Engage triggering predefined response and coupon distribution processes.
The engagement explicitly included a social customer care component to reverse negative sentiment, and Nuvi Analyze provided visibility into content performance to inform subsequent planning. Costco used NUVI Locate to operationalize keyword-triggered outreach and coupon-based engagement within its Listing Management workflows.
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Hertz | Automotive | 26000 | $9.0B | United States | NUVI | NUVI Locate | Listing Management | 2020 | n/a |
In 2020 Hertz implemented NUVI Locate as a Listing Management solution to centralize and standardize public location information supporting customer experience and operations. NUVI Locate was positioned to manage canonical location attributes, hours of operation, and distributed listings across consumer-facing directories, aligning listing data with Hertz store operations and contact channels.
The deployment emphasized configuration of canonical records, attribute normalization, and automated syndication workflows common to Listing Management platforms. NUVI Locate configuration included data validation rules and profile templates for regional and site level attributes to reduce inconsistency across public listings and to support operational teams responsible for storefront accuracy and reservation routing.
Hertz maintained an existing taxonomy of about 40 customer service topic codes that were applied across 1-800 phone support and through Nuvi Engage to tag social media customer service interactions. Examples of coded topics include negative employee interaction, dirty car, lost and found, and inability to honor reserved car class, these codes were used to classify inbound feedback and to feed structured incident reporting across channels.
Governance incorporated the 40-code taxonomy into operational reporting, enabling Nuvi Engage to report the types of experiences customers were having and to communicate those insights back to regional operations and corporate teams. NUVI Locate served as the Listing Management anchor for accurate public information, while the Nuvi Engage tagging and reporting process provided the experiential insight layer that allowed Hertz to prioritize customer experience improvements.
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