List of Olos Chatbot Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos Chatbot for Chatbots and Conversational AI include: Energisa Mato Grosso - Distribuidora de Energia, a Brazil based Utilities organisation with 16737 employees and revenues of $5.00 billion, Ultragaz, a Brazil based Oil, Gas and Chemicals organisation with 3400 employees and revenues of $2.00 billion, Agibank Brazil, a Brazil based Banking and Financial Services organisation with 5000 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using Olos Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agibank Brazil | Banking and Financial Services | 5000 | $1.4B | Brazil | Olos Tecnologia | Olos Chatbot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Agibank Brazil deployed Olos Chatbot as part of an omnichannel OlosChannel platform to automate customer contact and drive digital-first servicing. The implementation targeted CRM and customer-service processes in Brazil, and it leveraged Chatbots and Conversational AI to centralize conversational handling and reduce manual routing across channels.
The engagement included the Olos Chatbot and inferred Olos Text capabilities within the broader OlosChannel deployment, implementing conversational automation, intent routing, session management, and escalation protocols to live agents. Configuration work focused on message orchestration across digital channels, scripted self-service workflows for common banking inquiries, and operational rules for handoffs and retries.
Operationally the rollout concentrated on CRM and customer service teams and integrated conversational workflows into branch sales and contact center operations across Agibank's Brazil footprint. Governance emphasized standardized conversational templates, escalation and ownership rules for chatbot maintenance, and process changes to align branch sales processes with digital-first servicing. The case reports a 200% increase in branch sales within six months following the OlosChannel deployment.
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Energisa Mato Grosso - Distribuidora de Energia | Utilities | 16737 | $5.0B | Brazil | Olos Tecnologia | Olos Chatbot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Energisa Mato Grosso - Distribuidora de Energia implemented Olos Chatbot as a Chatbots and Conversational AI solution to modernize customer-service and CX operations. The engagement targeted agency and consumer experience across Energisa's regional service operations in Brazil, aligning conversational automation with frontline service workflows.
Deployment leveraged OlosChannel and Olos AD suite capabilities within the Olos Chatbot implementation, with configuration focused on intent classification, dialog management, conversational routing, and business-rule driven response flows. The implementation provided automated first-level customer triage and scripted interaction templates to standardize responses and reduce manual handling of routine inquiries.
The Olos Chatbot was integrated into Energisa Mato Grosso customer-service channels and agency touchpoints, supporting automated handoffs to human agents when escalation rules were triggered. Operational governance emphasized centralized control of conversational flows, staged rollout to agency channels, and local team ownership for content updates and escalation policies to align CX and field operations.
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Ultragaz | Oil, Gas and Chemicals | 3400 | $2.0B | Brazil | Olos Tecnologia | Olos Chatbot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Ultragaz implemented Olos Chatbot as part of an omnichannel customer service modernization initiative. The deployment targeted customer service and customer experience processes in Brazil, and the application is classified under Chatbots and Conversational AI.
The project used Olos' omnichannel solution to centralize digital channels and automate common service interactions, and it very likely leveraged OlosChannel text/chatbot and self-service modules to build conversational flows and self‑service nodes. Configuration work focused on conversational dialogue management, intent handling, and channel orchestration to standardize automated touchpoints across messaging and web channels.
Integrations were explicitly implemented with Salesforce to align chatbot conversations to CRM records, support unified case creation, and enable routed service workflows between automated and human agents. Operational coverage concentrated on Ultragaz customer service teams across Brazil, embedding the conversational layer into existing support processes.
Governance emphasized coordinated rollout and workflow alignment between chatbot automation and Salesforce-based service processes, with phased adoption across CX teams. Outcomes reported in the case study include a 950% increase in effective contacts and a 173% increase in sales following the deployment of Olos Chatbot.
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