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Energisa Mato Grosso - Distribuidora de Energia Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Olos Tecnologia Legacy Olos Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Energisa Mato Grosso - Distribuidora de Energia implemented Olos Chatbot as a Chatbots and Conversational AI solution to modernize customer-service and CX operations. The engagement targeted agency and consumer experience across Energisa's regional service operations in Brazil, aligning conversational automation with frontline service workflows. Deployment leveraged OlosChannel and Olos AD suite capabilities within the Olos Chatbot implementation, with configuration focused on intent classification, dialog management, conversational routing, and business-rule driven response flows. The implementation provided automated first-level customer triage and scripted interaction templates to standardize responses and reduce manual handling of routine inquiries. The Olos Chatbot was integrated into Energisa Mato Grosso customer-service channels and agency touchpoints, supporting automated handoffs to human agents when escalation rules were triggered. Operational governance emphasized centralized control of conversational flows, staged rollout to agency channels, and local team ownership for content updates and escalation policies to align CX and field operations.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2022 2022
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft SharePoint Enterprise Content Management Content Management n/a 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Energisa Mato Grosso - Distribuidora de Energia
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Energisa Mato Grosso - Distribuidora de Energia Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Energisa Mato Grosso - Distribuidora de Energia Technographics

Energisa Mato Grosso - Distribuidora de Energia is a Utilities organization based in Brazil, with around 16737 employees and annual revenues of $5.00 billion.

Energisa Mato Grosso - Distribuidora de Energia operates a diverse technology stack with applications such as Olos Chatbot, Microsoft 365 and Microsoft SharePoint, covering areas like Chatbots and Conversational AI, Collaboration and Enterprise Content Management.

Energisa Mato Grosso - Distribuidora de Energia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Olos Tecnologia and Microsoft.

Energisa Mato Grosso - Distribuidora de Energia recently adopted applications including Olos Chatbot in 2022, Microsoft 365 in 2022 and CodeTwo Email Signatures in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Energisa Mato Grosso - Distribuidora de Energia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Energisa Mato Grosso - Distribuidora de Energia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Energisa Mato Grosso - Distribuidora de Energia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.