List of OneAdvanced Patchs Online Consultation Customers
Birmingham, B1 1RF,
United Kingdom
Since 2010, our global team of researchers has been studying OneAdvanced Patchs Online Consultation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OneAdvanced Patchs Online Consultation for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OneAdvanced Patchs Online Consultation for Collaboration include: Lingwell Croft United Kingdom, a United Kingdom based Healthcare organisation with 50 employees and revenues of $3.0 million, Langworthy Medical Practice United Kingdom, a United Kingdom based Healthcare organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using OneAdvanced Patchs Online Consultation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Langworthy Medical Practice United Kingdom | Healthcare | 25 | $2M | United Kingdom | OneAdvanced | OneAdvanced Patchs Online Consultation | Collaboration | 2020 | n/a |
In 2020, Langworthy Medical Practice implemented OneAdvanced Patchs Online Consultation as a primary care triage platform to move the practice to total digital triage during the COVID-19 period. The deployment in Salford, United Kingdom centralized patient intake and triage workflows for a small GP practice, shifting front-door access from high-volume telephone handling to an asynchronous online channel.
The OneAdvanced Patchs Online Consultation rollout used Collaboration capabilities including two-way messaging and patient request tracking to manage clinical requests and expedite follow up, and the practice reported evaluating AI triage functionality at the time. OneAdvanced Patchs Online Consultation was configured to record and track requests end-to-end, enabling clinicians to prioritize and respond through the platform rather than by phone.
Operationally the implementation covered core practice access functions, reducing reliance on reception phone handling and changing workload distribution across clinicians and administrative staff. The practice reported phone volumes falling from approximately 350 to 200 calls per day, and estimated patient waiting times decreasing from three weeks to three hours, outcomes the practice credited to the move to digital triage and use of request tracking to improve access and safety.
Governance and process changes focused on embedding digital intake as the primary triage workflow, updating receptionist and clinician procedures to manage asynchronous consultation threads, and using patient request tracking for safety oversight. The deployment illustrates a Collaboration category application used to rework access pathways in a UK GP setting while evaluating emerging AI triage support.
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Lingwell Croft United Kingdom | Healthcare | 50 | $3M | United Kingdom | OneAdvanced | OneAdvanced Patchs Online Consultation | Collaboration | 2023 | n/a |
In 2023 Lingwell Croft United Kingdom implemented OneAdvanced Patchs Online Consultation at Lingwell Croft Surgery in Middleton, Leeds, UK. The primary care GP triage deployment used OneAdvanced Patchs Online Consultation within the Collaboration category to establish a Total Digital Triage model.
The deployment combined PATCHS Telephone Assistant telephony integration to transcribe and convert incoming calls into online requests, and the PATCHS online consultation modules to capture, triage, and assign patient submissions to clinical staff. Configuration emphasized digital intake forms, clinician review workflows, and automated routing to support same day access and reduce front desk manual triage.
The implementation explicitly integrated the PATCHS Telephone Assistant telephony capture with online consultation workflows, shifting inbound demand from voice to digital channels at the single practice site. Operational scope covered reception and clinician triage teams at Lingwell Croft Surgery, reorganizing receptionist workload and formalizing a digital first patient access path.
Published results for Feb 2023–Feb 2024 show a 42% reduction in calls, 572% more online consultations completed daily, and average response time reduced to approximately 1.3 hours. The rollout eliminated the 8am rush and materially improved same day access while reducing receptionist workload.
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