List of OPTX Player Connect Customers
Las Vegas, 89148, NV,
United States
Since 2010, our global team of researchers has been studying OPTX Player Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OPTX Player Connect for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OPTX Player Connect for Customer Engagement include: Red Hawk Casino, a United States based Leisure and Hospitality organisation with 1500 employees and revenues of $900.0 million, Viejas Casino & Resort, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $350.0 million, Rush Street Gaming, a United States based Leisure and Hospitality organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using OPTX Player Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OPTX Player Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Red Hawk Casino | Leisure and Hospitality | 1500 | $900M | United States | OPTX | OPTX Player Connect | Customer Engagement | 2022 | n/a | In 2022, Red Hawk Casino implemented OPTX Player Connect in the Customer Engagement category. The casino selected OPTX Player Connect alongside OPTX Player Development and OPTX Slots solutions to unify player engagement and floor operations at its California property, with the program targeting CRM and slot optimization processes across the United States. The implementation encompassed OPTX Player Connect as the primary CRM and campaign orchestration layer, integrated functionally with Player Development capabilities for lifecycle management and with Slots solution capabilities for floor-level optimization. Configuration work focused on unified player profiles, campaign management, loyalty and retention workflows, and real time slot performance visibility to align marketing and operations around guest engagement. Operational coverage centers on player development, slot operations and marketing teams at the California property and extends to U.S. operational processes for CRM and slot optimization. Governance established centralized player data stewardship and campaign orchestration workflows to coordinate floor operations with marketing-driven engagement, and the deployment was positioned to improve guest engagement and create additional revenue opportunities as stated by the customer. | |
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Rush Street Gaming | Leisure and Hospitality | 50 | $10M | United States | OPTX | OPTX Player Connect | Customer Engagement | 2022 | n/a | In 2022, Rush Street Gaming implemented OPTX Player Connect as part of a multi-year deployment of OPTX modules across its five land-based casinos. The deployment included Player Development, Player Development AI and Connect, and targeted CRM and player development processes across the company's U.S. properties. The implementation emphasized Customer Engagement capabilities, with configuration focused on host workflow automation, centralized CRM orchestration and AI-driven player insights through Player Development AI. OPTX Player Connect was provisioned to support host communications, player outreach workflows and CRM-aligned player development processes to increase host efficiency and standardize guest servicing. Rollout was structured as a multi-year partnership, coordinating module provisioning and configuration across each casino to align player development teams and host operations. The deployment explicitly targeted improvements in host productivity, player communications, loyalty and guest servicing, with operational ownership centered on CRM and player development functions across host and loyalty teams. | |
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Viejas Casino & Resort | Leisure and Hospitality | 1000 | $350M | United States | OPTX | OPTX Player Connect | Customer Engagement | 2022 | n/a | In 2022, Viejas Casino & Resort deployed OPTX Player Connect as part of a broader acquisition of OPTX solutions to consolidate slot operations and guest engagement at its Southern California resort. Viejas implemented OPTX Player Connect for Customer Engagement to centralize CRM and player development workflows alongside slot performance tooling. The implementation bundled OPTX Slots, Slots AI, Dispatch, Player Development and OPTX Player Connect, aligning analytics and operational modules. OPTX Player Connect was configured to serve player profile consolidation, segmentation and CRM orchestration while Slots AI supplied behavioral analytics to inform player development and floor dispatch decisions. Integration was concentrated within the OPTX suite, linking slot telemetry and predictive signals to dispatch and player development modules to improve operational coordination. The rollout covered casino floor operations, player development teams, and marketing functions at the Southern California resort, creating a unified data flow for guest engagement and slot operations. Governance and process changes emphasized centralized player data ownership and cross-functional operational workflows between operations and marketing, with phased adoption across player development and dispatch teams. Outcomes reported from the deployment included greater operational agility and expanded revenue opportunity as a result of the consolidated OPTX Player Connect driven Customer Engagement capability. |
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