List of Ozonetel Cloud Call Center Customers
Hyderabad, 500081,
India
Since 2010, our global team of researchers has been studying Ozonetel Cloud Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ozonetel Cloud Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ozonetel Cloud Call Center for Call Center include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Muthoot Aurum India, a India based Retail organisation with 150 employees and revenues of $100.0 million, Healthians, a India based Healthcare organisation with 1450 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Ozonetel Cloud Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ozonetel Cloud Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BigBasket | Retail | 6000 | $1.7B | India | Ozonetel Communications | Ozonetel Cloud Call Center | Call Center | 2012 | n/a |
In 2012, BigBasket implemented the Ozonetel Cloud Call Center as its Call Center solution. The deployment used Ozonetel’s CloudAgent to scale customer support across voice, email and social channels, enabling the platform to manage tens of thousands of daily calls in India.
The implementation leveraged a cloud-hosted call center architecture typical of the Call Center category, providing elastic queuing, skill-based routing, interactive voice response and multi-channel queue management to support high concurrency and low average handle time. Configuration focused on contact handling workflows and agent desktop integration for voice, email and social interactions, with operational telemetry to monitor a reported ~2.5 minute AHT and ~85% first-time resolution. The project reduced CapEx through a pay-as-you-go cloud consumption model while providing capacity to absorb peak volumes.
Operational scope centered on BigBasket’s customer support organization across India, where the Ozonetel Cloud Call Center centralized contact routing and standardized resolution workflows. Rollout supported rapid geographic expansion by provisioning new sites and agent groups through the cloud control plane, and governance emphasized centralized contact center management and consistency in first-time resolution processes.
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Healthians | Healthcare | 1450 | $30M | India | Ozonetel Communications | Ozonetel Cloud Call Center | Call Center | 2022 | n/a |
In 2022 Healthians implemented Ozonetel Cloud Call Center, deploying Ozonetel’s CCaaS platform in the Call Center category to centralize patient communications for its diagnostics and healthcare workflows in India. The deployment targeted patient-facing bookings and follow-ups, with an explicit objective of providing patients a consistent advisor across channels to improve continuity of care and reduce friction in scheduling and post-test engagement.
The implementation used Ozonetel’s CCaaS capabilities, including WhatsApp messaging and voice channels, to create an omnichannel advisor experience. Configuration emphasized session continuity so advisors retained context across voice and messaging interactions, and standard call center capabilities such as intelligent routing, queue management, and persistent contact records were applied to support bookings and follow-up workflows.
Operational scope covered patient support, bookings, and follow-up functions within Healthians’ diagnostics process across India, with governance focused on maintaining patient confidentiality in multichannel communications. Ozonetel reports approximately 36 percent higher CSAT and approximately 56 percent higher conversions following the deployment, outcomes that Healthians measured while retaining privacy controls for patient data.
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Muthoot Aurum India | Retail | 150 | $100M | India | Ozonetel Communications | Ozonetel Cloud Call Center | Call Center | 2023 | n/a |
In 2023, Muthoot Aurum India implemented Ozonetel Cloud Call Center in the Call Center category to centralize and automate customer outreach across its gold loan and jewelry businesses. The Ozonetel Cloud Call Center deployment emphasized programmatic voice and messaging channels to handle high volume engagement workflows.
The implementation used Ozonetel voice bots and WhatsApp CCaaS to automate promotional outreach and EMI and collection reminders. These capabilities were configured into scheduled campaign workflows and automated call and message sequences, driving thousands of daily outbound calls and WhatsApp impressions.
Operational scope covered retail customers across Muthoot Aurum India gold loan and Indivara jewelry portfolios in India, directly impacting collections operations, digital marketing outreach, and customer service orchestration. The project aligned automated outreach sequencing with collections and sales touchpoints to increase engagement frequency and streamline reminder cadence.
Ozonetel reports that the initiative improved collections and increased average order value for the digital jewelry initiative, with approximately 2.5x AOV uplift reported for that effort. The deployment prioritized automation of routine outreach and messaging to reduce manual dialing and message handling while scaling campaign throughput.
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