AI Buyer Insights:

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

Muthoot Aurum India
Location
1st Floor, Kurien Tower, Banerji Road, Ernakulam,
Ernakulam, 682018,
India
Website
https://www.muthootaurum.com/
Phone
91 812-999-2323
Artw industry
Retail
Employee
Revenue

Muthoot Aurum India Technographics

Muthoot Aurum India Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Muthoot Aurum India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Muthoot Aurum India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Muthoot Aurum India has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2024, Ozonetel Cloud Call Center for Call Center in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Muthoot Aurum India is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Ozonetel Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Muthoot Aurum India revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Muthoot Aurum India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Muthoot Aurum India Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ozonetel Communications Legacy Ozonetel Cloud Call Center Call Center CRM n/a 2023 2023
In 2023, Muthoot Aurum India implemented Ozonetel Cloud Call Center in the Call Center category to centralize and automate customer outreach across its gold loan and jewelry businesses. The Ozonetel Cloud Call Center deployment emphasized programmatic voice and messaging channels to handle high volume engagement workflows. The implementation used Ozonetel voice bots and WhatsApp CCaaS to automate promotional outreach and EMI and collection reminders. These capabilities were configured into scheduled campaign workflows and automated call and message sequences, driving thousands of daily outbound calls and WhatsApp impressions. Operational scope covered retail customers across Muthoot Aurum India gold loan and Indivara jewelry portfolios in India, directly impacting collections operations, digital marketing outreach, and customer service orchestration. The project aligned automated outreach sequencing with collections and sales touchpoints to increase engagement frequency and streamline reminder cadence. Ozonetel reports that the initiative improved collections and increased average order value for the digital jewelry initiative, with approximately 2.5x AOV uplift reported for that effort. The deployment prioritized automation of routine outreach and messaging to reduce manual dialing and message handling while scaling campaign throughput.
Marketing Analytics CRM 2024 2024
Tag Management CRM 2024 2024
Tag Management CRM 2024 2024
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
Network Management and Monitoring IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2024 2024
Secure Sockets Layer (SSL) CyberSecurity 2025 2025
IT Decision Makers and Key Stakeholders at Muthoot Aurum India
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Muthoot Aurum India Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Muthoot Aurum India Technographics

Muthoot Aurum India is a Retail organization based in India, with around 150 employees and annual revenues of $100.0 million.

Muthoot Aurum India operates a diverse technology stack with applications such as Tawk.to, Google Workspace (Formerly Google G-Suite) and Ozonetel Cloud Call Center, covering areas like Chatbots and Conversational AI, Collaboration and Call Center.

Muthoot Aurum India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Google and Ozonetel Communications.

Muthoot Aurum India recently adopted applications including GlobalSign SSL RSA in 2025, Tawk.to in 2024 and Google Workspace (Formerly Google G-Suite) in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Muthoot Aurum India’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Muthoot Aurum India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Muthoot Aurum India technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.