List of Peoplesoft CRM Call Center Application Customers
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Since 2010, our global team of researchers has been studying Peoplesoft CRM Call Center Application customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peoplesoft CRM Call Center Application for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peoplesoft CRM Call Center Application for Call Center include: United Kingdom Government Uk, a United Kingdom based Government organisation with 450000 employees and revenues of $1200.00 billion, CBRE, a United States based Construction and Real Estate organisation with 140000 employees and revenues of $35.77 billion, Linde, a United Kingdom based Oil, Gas and Chemicals organisation with 65289 employees and revenues of $33.01 billion and many others.
Contact us if you need a completed and verified list of companies using Peoplesoft CRM Call Center Application, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Peoplesoft CRM Call Center Application customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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CBRE | Construction and Real Estate | 140000 | $35.8B | United States | Oracle | Peoplesoft CRM Call Center Application | Call Center | 2003 | n/a | In 2003, CBRE implemented the Peoplesoft CRM Call Center Application to centralize IT and HR helpdesk support and case management across the organization. The Peoplesoft CRM Call Center Application was delivered using PeopleSoft HelpDesk CRM functionality to provide a unified Call Center platform for inbound inquiry handling and case lifecycle tracking for IT and HR business functions. The implementation focused on core Call Center capabilities including case intake and ticketing, automated case assignment and routing, priority classification, escalation workflows, and standardized response templates. Configuration captured IT and HR inquiry types and lifecycle status to support operational case tracking and agent triage, with knowledge search and templated responses used to streamline incident resolution. The rollout was completed in about eight weeks and was deployed to roughly 200 users to handle thousands of incoming inquiries each month. Operational coverage spanned the organization’s IT and HR helpdesks, and governance emphasized centralized case ownership and consistent escalation paths to ensure repeatable call center workflows and accountability. | |
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Linde | Oil, Gas and Chemicals | 65289 | $33.0B | United Kingdom | Oracle | Peoplesoft CRM Call Center Application | Call Center | 2003 | n/a | In 2003 Linde implemented the Peoplesoft CRM Call Center Application from Oracle across its AGA Linde HealthCare operations. The deployment targeted Call Center operations to increase call center throughput and improve sales force productivity. The implementation configured PeopleSoft Sales and Support CRM modules to support inbound call handling, agent desktop workflows, case management and sales support functions, aligning interaction records with commercial processes. Configuration focused on standardizing agent workflows and instrumenting sales support workflows to improve responsiveness and enable higher contact volume through the call center platform. Rollout covered Europe and the Nordics within the AGA Linde HealthCare footprint and concentrated on call center and sales support business functions. The Europe and Nordics implementation reportedly doubled call center call volume without adding staff, improving operational efficiency and strengthening sales support. | |
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United Kingdom Government Uk | Government | 450000 | $1200.0B | United Kingdom | Oracle | Peoplesoft CRM Call Center Application | Call Center | 2003 | n/a | In 2003, the United Kingdom deployed the Peoplesoft CRM Call Center Application for Business Link for London. Business Link for London implemented PeopleSoft 8.8 CRM multichannel contact center to more than 400 users to streamline telephone and web interactions and centralise case management, aligning with the Call Center application category. The implementation focused on multichannel contact center capabilities, configuring centralized case management, interaction logging, and standard contact center workflows to handle inbound telephone and web inquiries. The Peoplesoft CRM Call Center Application was used to centralise case creation, routing, and resolution workflows, and to provide agents with consolidated interaction histories. Operational scope encompassed Business Link for London offices, where the project consolidated processes across multiple sites and centralized governance for case handling. The rollout established unified procedures for telephone and web channels and centralized problem resolution processes to reduce fragmentation across offices. As implemented, the deployment increased annual customer handling capacity from roughly 1,500 to about 100,000 and improved customer satisfaction and problem resolution as reported by the program. The architecture unified telephony and web interaction handling within the Peoplesoft CRM Call Center Application, enabling centralized case management and consistent escalation workflows across the organisation. |
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