List of PHPKB Customers
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Since 2010, our global team of researchers has been studying PHPKB customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PHPKB for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PHPKB for Collaboration include: Hong Kong University of Science and Technology, The, a China based Education organisation with 3000 employees and revenues of $800.0 million, DecisionOne, a United States based Professional Services organisation with 2500 employees and revenues of $326.0 million, Natural Networks, a Ireland based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using PHPKB, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PHPKB customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DecisionOne | Professional Services | 2500 | $326M | United States | Chadha Software | PHPKB | Collaboration | 2016 | n/a |
In 2016, DecisionOne deployed PHPKB in the Collaboration category to provide a centralized, web accessible knowledge base for its technical and service teams in the United States. DecisionOne operates a PHPKB powered knowledge base to store troubleshooting guides, FAQs and service procedures, supporting IT and field-service processes and operational workflows for IT and field support.
The PHPKB implementation emphasizes knowledge management capabilities common to Collaboration platforms, including article authoring and publishing, taxonomy driven categorization, full text search, versioning and role based access controls to separate contributor and consumer workflows. Configuration focused on templates for troubleshooting guides and standardized FAQ formats to ensure consistent article structure and faster retrieval during incidents.
Governance was organized around centralized curation and content ownership by service and technical subject matter experts, with editorial workflows to review updates and maintain accuracy across service procedures. The PHPKB knowledge base is used operationally to centralize knowledge and speed incident resolution for DecisionOnes IT and field support teams in the United States, aligning the Collaboration application with frontline support processes.
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Hong Kong University of Science and Technology, The | Education | 3000 | $800M | China | Chadha Software | PHPKB | Collaboration | 2013 | n/a |
In 2013, Hong Kong University of Science and Technology, The deployed PHPKB as its IT knowledge base for the IT Service Centre. The implementation focused on publishing configuration guides such as eduroam and troubleshooting articles for students and staff in Hong Kong, centralizing documentation and improving self service. This IT support internal knowledge management deployment aligns with the Collaboration category and supports IT service management workflows including knowledge publishing, searchable article access, and structured content categorization.
The PHPKB implementation included article authoring and categorization, search indexing, version control, and role based access controls for staff editors to maintain configuration and troubleshooting content. The deployment by Chadha Software supported ITSC operational coverage for student and staff support functions, and formalized knowledge workflows with centralized content ownership and editorial approval processes. Outcomes explicitly noted by ITSC include centralized documentation and improved self service for the university community.
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Natural Networks | Distribution | 10 | $1M | Ireland | Chadha Software | PHPKB | Collaboration | 2013 | n/a |
In 2013, Natural Networks deployed PHPKB to host its customer-facing and internal helpdesk knowledge base in San Diego, United States. The deployment uses PHPKB as a Collaboration application focused on IT support processes, specifically the IT helpdesk, publishing how-to and troubleshooting content for the companys managed IT services.
Implementation included centralized article authoring and publishing workflows, structured article categorization and taxonomy, role based access control to separate internal and external content, and full text search to enable self-service resolution. Configuration emphasized content templates, versioning, and searchable troubleshooting articles to accelerate incident handling and reduce live ticket volume. The PHPKB deployment serves both customer support portals and internal support staff knowledge needs.
Operational scope covered customer-facing portals and internal support teams in San Diego, United States, aligning content management with IT support and service desk procedures. Governance incorporated content ownership, review cycles, and support process alignment to ensure published how-to documentation matched managed services offerings. The implementation has helped increase self-service resolution and streamline support operations.
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Buyer Intent: Companies Evaluating PHPKB
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