List of Playvox Quality Management Customers
Sunnyvale, 94085, CA,
United States
Since 2010, our global team of researchers has been studying Playvox Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Quality Management for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Quality Management for Customer Engagement include: Sweaty Betty, a United Kingdom based Retail organisation with 2300 employees and revenues of $583.0 million, SumUp, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $289.0 million, Will Bank Brazil, a Brazil based Banking and Financial Services organisation with 400 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Quality Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
SumUp | Banking and Financial Services | 3000 | $289M | United Kingdom | Playvox | Playvox Quality Management | Customer Engagement | 2022 | n/a |
In 2022 SumUp deployed Playvox Quality Management to improve customer support quality and calibration across channels in Europe. The Playvox Quality Management implementation is categorized under Customer Engagement and targeted CRM and customer support processes across the EMEA region, covering frontline support teams and quality assurance functions.
The deployment configured automated evaluation engines, standardized evaluation templates, quality scoring, calibration workflows, and coaching tasking to align agent assessments across channels. Playvox Quality Management was used to surface knowledge gaps through scorecards and evaluation analytics, enabling faster identification of training needs and more effective coaching through automated evaluations.
Operational scope concentrated on customer support and CRM processes across SumUp's EMEA support footprint, embedding evaluations and coaching into existing support workflows and multi channel interactions. Governance emphasis included regular calibration routines and centralized quality score governance to maintain scoring consistency and coach prioritization.
Outcomes reported from the implementation include a 5% increase in CSAT and quality scores rising from 84% to 89% within the first year, with faster identification of knowledge gaps and more effective coaching through automated evaluations.
|
 |
Sweaty Betty | Retail | 2300 | $583M | United Kingdom | Playvox | Playvox Quality Management | Customer Engagement | 2020 | n/a |
In 2020, Sweaty Betty implemented Playvox Quality Management to standardize in-store and online customer service across channels during the pandemic period. The Playvox Quality Management deployment is positioned in Sweaty Betty's Customer Engagement stack and targeted centralized quality assurance for retail and online contact points.
The implementation configured Playvox Quality Management around agent assessment and calibration capabilities, standardized evaluation forms, scoring workflows and feedback dashboards to accelerate coaching cycles and normalize scoring criteria. Playvox Quality Management was used to centralize agent assessments and calibration, enabling consistent QA workflows and quicker feedback loops between team leaders and frontline staff.
Deployment covered retail customer service and quality assurance processes across the EMEA region, supporting both store-based and online customer interactions and unifying assessment practices across channels. Operational use emphasized centralized agent scoring and regular calibration sessions to align coaching and performance evaluation across sites.
Governance changes included centralized assessment ownership and calibrated scoring rules to ensure consistent feedback cadence. The rollout produced explicit outcomes reported by Sweaty Betty, including an increase in first contact resolution of approximately 20 percent, a reduction in training time of approximately 50 percent, and a savings to team leaders of roughly 46 hours per month.
|
 |
Will Bank Brazil | Banking and Financial Services | 400 | $120M | Brazil | Playvox | Playvox Quality Management | Customer Engagement | 2022 | n/a |
In 2022 Will Bank Brazil implemented Playvox Quality Management as a Customer Engagement solution to consolidate manual quality assurance across its customer support operations. The deployment focused on instrumenting QA workflows and delivering real-time feedback and dispute workflows for frontline agents, aligning the application to the bank's support and QA business function.
Playvox Quality Management was configured to centralize core functional capabilities including QA scoring and review workflows, agent-facing real-time feedback, dispute management, coaching orchestration, incentive tracking, and consolidated reporting. Configuration emphasized standardized evaluation templates and dispute escalation chains to minimize manual variance in quality reviews.
Operational coverage targeted customer support and QA processes in Brazil, with rollout governance oriented around centralized coaching, incentives, and reporting to accelerate onboarding and improve cross-team alignment across Latin America. Governance changes included consolidated reporting ownership and structured coaching cadences to ensure consistent evaluation and faster feedback loops for agents.
Will Bank Brazil reported improvements in agent performance and an approximate 25-point rise in CSAT following the Playvox Quality Management deployment, indicating the implementation delivered measurable customer experience gains linked to centralized QA, coaching, and dispute workflow standardization.
|
Buyer Intent: Companies Evaluating Playvox Quality Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||