List of PRD Software HelpMaster Customers
Canberra, 2617, ACT,
Australia
Since 2010, our global team of researchers has been studying PRD Software HelpMaster customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PRD Software HelpMaster for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PRD Software HelpMaster for IT Service Management include: Coates Group Holdings, a Australia based Construction and Real Estate organisation with 1500 employees and revenues of $9.63 billion, City of Wanneroo, a Australia based Government organisation with 1000 employees and revenues of $210.0 million, Guide Dogs Australia, a Australia based Non Profit organisation with 900 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using PRD Software HelpMaster, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PRD Software HelpMaster customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Wanneroo | Government | 1000 | $210M | Australia | PRD Software | PRD Software HelpMaster | IT Service Management | 2002 | n/a | In 2002, the City of Wanneroo purchased PRD Software HelpMaster Pro licences for its IT services, with council payment records showing licence purchases in June 2002. PRD Software HelpMaster was implemented as an IT Service Management solution to support municipal IT helpdesk and incident management across council IT operations in Western Australia. Configuration work centered on logging and managing service tickets, establishing incident workflows, ticket categorization, assignment and status progression, and incident lifecycle tracking consistent with HelpMaster Pro capabilities. Operational scope covered the City of Wanneroo municipal IT helpdesk, supporting council staff and IT administrators, and council records document the June 2002 licence procurement that provisioned PRD Software HelpMaster as the City of Wanneroo IT Service Management platform. | |
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Coates Group Holdings | Construction and Real Estate | 1500 | $9.6B | Australia | PRD Software | PRD Software HelpMaster | IT Service Management | 2014 | n/a | In 2014, Coates Group Holdings deployed PRD Software HelpMaster for IT Service Management. The deployment targeted IT service operations across more than 200 branches and satellite locations in Australia, providing a centralized helpdesk for field and corporate support teams. Coates configured PRD Software HelpMaster to deliver core ITSM capabilities including incident management, service desk ticketing, workflow automation and knowledge management, aligned with standard IT Service Management workflows. Vendor testimonials emphasized HelpMaster's workflow capabilities as a central element for process standardization and operational consistency. The implementation used a centralized HelpMaster instance accessible from distributed branch endpoints to enable ticket intake, assignment and consolidated reporting across regional sites. Access controls and role based permissions were organized to support IT support teams and field service coordination across branches and satellite locations. Governance and rollout emphasized standardized incident handling and escalation workflows with centralized reporting to enforce consistent processes across sites. Vendor feedback credited PRD Software HelpMaster with streamlining processes and increasing productivity for Coates Australia IT service operations. | |
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Guide Dogs Australia | Non Profit | 900 | $60M | Australia | PRD Software | PRD Software HelpMaster | IT Service Management | 2016 | n/a | In 2016, Guide Dogs Australia implemented PRD Software HelpMaster as an IT Service Management solution to centralize service desk support across its Australian operations. The deployment targeted IT and helpdesk workflows for the nonprofit’s 900 employees, positioning PRD Software HelpMaster as the primary application for incident and request handling. PRD Software HelpMaster was configured to deliver core IT Service Management capabilities, with implementations inferred from vendor testimony including an email manager for automated ticket intake and a priority manager for SLA and incident prioritization. The implementation included bespoke customizations and configuration of queues, forms, and priority rules to align ticket workflows with organizational support processes, with automation used for routing and escalation. Operational coverage focused on IT support and user support functions across Guide Dogs Australia, and governance emphasized change request controls and iterative configuration management. Vendor testimonials cited on the supplier site highlight the product flexibility and responsive vendor support for bespoke changes, and the deployment emphasized ongoing vendor collaboration for configuration and enhancements. |
Buyer Intent: Companies Evaluating PRD Software HelpMaster
- Florida Department of Children and Families, a United States based Government organization with 12000 Employees
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