List of QSoft autoself Customers
İstanbul, 34520,
Turkey
Since 2010, our global team of researchers has been studying QSoft autoself customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased QSoft autoself for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using QSoft autoself for IT Service Management include: Tekfen Holding Anonim Sirketi, a Turkey based Professional Services organisation with 14764 employees and revenues of $1.33 billion, Cokyasar Holding Turkey, a Turkey based Manufacturing organisation with 800 employees and revenues of $170.0 million, Ipekyol Turkey, a Turkey based Retail organisation with 2000 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using QSoft autoself, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The QSoft autoself customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cokyasar Holding Turkey | Manufacturing | 800 | $170M | Turkey | QSoft Bilisim | QSoft autoself | IT Service Management | 2023 | n/a | In 2023, Cokyasar Holding Turkey implemented QSoft autoself as its IT Service Management application. QSoft Bilisim delivered a multilingual WhatsApp conversational assistant named Coozy that interfaces with QSoft autoself to provide HR self service and to create help desk and service desk requests across the organization in Türkiye. The implementation configures HR self service workflows inside QSoft autoself to handle annual leave requests and payroll inquiries via the WhatsApp assistant, and provisions IT self service ticket creation for incident and request intake. Functional modules implemented include conversational intake, automated ticket generation, request categorization and routing into QSoft autoself ITSM queues for follow up by HR and IT service teams. Operational coverage is organization wide in Türkiye with primary business functions impacted being HR and IT service management, enabling 24/7 access to self service through the WhatsApp channel. Governance focused on channel to ticket mapping and alignment of assistant responses with established service desk workflows and escalation paths. Reported outcomes include 24/7 availability of HR and IT intake and a reduction in manual workload through automation of routine inquiries and ticket creation. Multilingual support was included to serve the workforce in Türkiye. | |
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Ipekyol Turkey | Retail | 2000 | $150M | Turkey | QSoft Bilisim | QSoft autoself | IT Service Management | 2024 | n/a | In 2024, Ipekyol Turkey implemented QSoft autoself as an IT Service Management solution to convert WhatsApp into a corporate communications and self service channel for store reporting, HR requests and internal help workflows. The deployment focused on employee facing channels connecting store staff and HQ teams across Türkiye. The QSoft autoself implementation configured IT Service Management capabilities including ticket intake via chat, form based HR request capture, automated ticket creation and categorization, and workflow routing to HR and store operations queues. Configuration emphasized conversational intake templates, metadata capture to support prioritization, and ticket lifecycle tracking consistent with ITSM process terminology. Operational integration centered on WhatsApp as the primary front end, where messages are converted into QSoft autoself tickets and routed into the IT Service Management ticket engine. The scope covered store reporting flows, HR ticketing and internal help desks, encompassing store staff, HR teams and central operations in Türkiye. Governance established role based routing, escalation pathways and standardized request types to centralize store to HQ reporting and HR case handling. The change simplified store to HQ reporting and HR ticketing by creating a single employee facing channel and structured ticket workflows through QSoft autoself. | |
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Tekfen Holding Anonim Sirketi | Professional Services | 14764 | $1.3B | Turkey | QSoft Bilisim | QSoft autoself | IT Service Management | 2022 | n/a | In 2022, Tekfen Holding Anonim Sirketi implemented QSoft autoself within an IT Service Management environment, with a targeted engagement focused on Tekfen İnşaat in Türkiye. QSoft Bilisim delivered an RPA engagement alongside hands on RPA training, linking QSoft autoself deployment to practical automation enablement for Tekfen teams. The implementation emphasized self service and automation capabilities common to IT Service Management, enabling category aligned workflows such as service catalog driven requests, incident and request automation, and RPA enabled routine task execution. QSoft autoself was positioned to support internal development of automation use cases, with configuration work focused on orchestration and user facing self service workflows to reduce manual ticket handling and accelerate resolution paths. Operational rollout included instructor led training for Tekfen İnşaat personnel to build and maintain bots and automation recipes, creating internal capability for use case development and governance of automated processes. The engagement documents indicate this hands on approach improved Tekfen teams ability to prototype and embed automation in operational processes, and signals broader adoption of QSoft automation and self service capabilities across Tekfen operations. |
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