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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of QSoft Poll Bot Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Cokyasar Holding Turkey Manufacturing 800 $170M Turkey QSoft Bilisim QSoft Poll Bot Survey and Questionnaire 2022 n/a In 2022 Cokyasar Holding Turkey and QSoft Bilisim launched the Coozy WhatsApp digital assistant, and the engagement included QSoft Poll Bot as a Survey and Questionnaire application implemented within QSoft's Cxperium conversational suite to support HR and customer experience workflows. Cokyasar Holding Turkey implemented QSoft Poll Bot as a Survey and Questionnaire solution to instrument HR employee services and customer feedback across Çokyaşar operations in Turkey. The implementation focused on conversational survey capabilities delivered on the WhatsApp channel, embedding structured questionnaires and feedback prompts into employee service flows such as leave requests, payroll queries and help desk interactions. Configuration and functional modules inferred from the engagement include conversational survey orchestration, templated questionnaires, conditional branching to tailor question paths, and session-based response capture consistent with Survey and Questionnaire platforms. Operational coverage centered on HR and customer experience functions across Çokyaşar operations in Turkey, with survey triggers integrated into Coozy conversational flows to capture employee and customer feedback at point of interaction. Governance and rollout were coordinated between Çokyaşar and QSoft Bilisim under the Cxperium conversational framework, aligning survey workflows with existing HR help desk and payroll inquiry processes to ensure conversational continuity and operational alignment.
Petrol Ofisi (A Vitol Group company) Oil, Gas and Chemicals 1020 $6.0B Turkey QSoft Bilisim QSoft Poll Bot Survey and Questionnaire 2022 n/a In 2022, Petrol Ofisi (A Vitol Group company) implemented QSoft Poll Bot as part of its customer-facing digital channels in Turkey. The implementation was delivered by QSoft Bilisim using a WhatsApp conversational interface, publicly referenced as the Lubi digital assistant, and positioned within Petrol Ofisi CRM and digital engagement workflows. The QSoft Poll Bot deployment combined Survey and Questionnaire capabilities with conversational product guidance, supporting lubricant and product selection, delivery of technical datasheets, and discovery of nearby service points. Configuration focused on conversational flows and question branching consistent with Survey and Questionnaire functionality, enabling guided recommendation dialogs and short-form polling to capture customer preferences and service intent. Integration scope included the WhatsApp messaging channel and Petrol Ofisi customer-facing CRM and digital channels, enabling customers to initiate conversations from public channels and receive structured survey interactions. Operational coverage was concentrated in Turkey and targeted customer service and sales support functions, linking conversational outputs to downstream service point lookup and product information delivery. Governance and rollout were organized around Petrol Ofisi digital and CRM teams working with QSoft Bilisim to define conversational content, survey logic, and operational handoffs. The implementation emphasized content governance for technical datasheets and scripted selection flows, and process alignment between conversational touchpoints and customer service workflows to ensure consistent product guidance and service point resolution.
Turk Kızılayı Non Profit 6156 $296M Turkey QSoft Bilisim QSoft Poll Bot Survey and Questionnaire 2023 n/a In 2023 Turk Kızılayı deployed QSoft Poll Bot, a Survey and Questionnaire application, through a WhatsApp conversational line built with QSoft Bilisim and Kızılay Technology to support emergency response and public services in earthquake-affected areas in Turkey. The WhatsApp service returns nearest service points and tent-city locations to affected populations and incorporates conversational survey and feedback workflows implemented via QSoft Poll Bot to capture situational information from users. The implementation combined location-proximity lookup logic with Survey and Questionnaire capabilities, including templated survey flows, conditional question sequencing, and structured response capture. QSoft Poll Bot was configured to drive automated response routing and to persist collected feedback in structured formats for downstream operational consumption. Deployment integrated the WhatsApp channel with Kızılay Technology operational channels to surface service point and tent-city data to users, and it operated across earthquake zones in Turkey, supporting emergency response operations and public information functions. Operational scope centered on field operations and emergency response teams that use inbound queries and survey responses to inform coordination. Rollout was executed in collaboration between QSoft Bilisim and Kızılay Technology, with governance focused on verification workflows and message template controls to ensure accuracy of service point information and appropriate distribution of situational surveys. Turk Kızılayı QSoft Poll Bot Survey and Questionnaire supported conversational feedback capture as part of a broader emergency communications capability.
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