List of Qualtrics CoreXM Customers
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Since 2010, our global team of researchers has been studying Qualtrics CoreXM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualtrics CoreXM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualtrics CoreXM for Customer Experience include: Cazoo Limited, a United Kingdom based Retail organisation with 3226 employees and revenues of $986.0 million, Netsmart Technologies, a United States based Professional Services organisation with 2600 employees and revenues of $630.0 million, Sage United Kingdom, a United Kingdom based Professional Services organisation with 1877 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Qualtrics CoreXM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Qualtrics CoreXM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cazoo Limited | Retail | 3226 | $986M | United Kingdom | Qualtrics | Qualtrics CoreXM | Customer Experience | 2020 | n/a |
In 2020, Cazoo Limited selected Qualtrics CoreXM to bring research capabilities in-house and accelerate customer experience insights across its UK online car retail operations. The Qualtrics CoreXM deployment was positioned as a Customer Experience platform to centralize feedback collection and operationalize customer insight within Cazoo's CRM and customer experience processes.
Implementation emphasized voice of customer research modules within Qualtrics CoreXM, including survey design, response analytics, and configured closed loop feedback workflows to route findings into operational ticketing and CRM-aligned processes. Configuration work focused on standard Customer Experience capabilities such as experience analytics, event‑triggered survey orchestration, and dashboarding to support product and service teams in the UK.
Governance and rollout targeted customer facing teams and UK operational functions, embedding new feedback handling procedures and decision workflows so teams could take faster, more reliable action on customer feedback. The program brought research capability in-house to reduce external dependency and to provide a structured mechanism for capturing and escalating customer insights through Qualtrics CoreXM.
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Netsmart Technologies | Professional Services | 2600 | $630M | United States | Qualtrics | Qualtrics CoreXM | Customer Experience | 2020 | n/a |
In 2020, Netsmart Technologies selected Qualtrics CoreXM to capture patient and stakeholder feedback and to close patient and employee experience gaps across its U.S. healthcare business. The deployment targeted Netsmart’s United States care delivery operations and aimed to centralize experience measurement under the Customer Experience category.
Module usage is inferred as patient experience and employee experience research, reflecting survey instrumentation, experience measurement, and analytics typical of Customer Experience deployments. Qualtrics CoreXM configuration was oriented around standardized survey templates, event triggered feedback workflows, and dashboards to surface trends for clinical and operational leaders.
Implementation emphasized aligning experience workflows with healthcare and CRM like experience processes in the United States, targeting care quality and patient engagement pathways. The scope covered patient facing programs and internal workforce listening initiatives, bringing clinical operations, patient experience teams, and HR driven employee feedback into a common feedback management cadence.
Governance focused on closing feedback loops and enabling insight driven actions to support improved care quality, with program level oversight to prioritize follow up workflows and reporting. Netsmart positioned Qualtrics CoreXM to operationalize patient and employee experience data into actionable quality improvement and workforce engagement processes.
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Sage United Kingdom | Professional Services | 1877 | $500M | United Kingdom | Qualtrics | Qualtrics CoreXM | Customer Experience | 2021 | n/a |
In 2021, Sage United Kingdom implemented Qualtrics CoreXM to bring market research and customer feedback capabilities in house. The deployment placed Qualtrics CoreXM in the Customer Experience category to accelerate customer and market insights across Sage United Kingdom and broader EMEA operations, with stated objectives to improve the speed, reliability, and cost effectiveness of insight delivery.
The implementation emphasized customer experience and market research modules, including survey design and analytics workflows, centralized reporting, and panel management to support CRM and customer insight process areas. Qualtrics CoreXM was configured to operationalize continuous feedback collection, standardize research instrumentation, and automate analytic pipelines to shorten insight cycles and improve data consistency across regional teams.
Operational scope focused on CRM and customer insight functions within the UK and EMEA, with rollout activities aimed at bringing research work back in house and embedding standardized workflows inside commercial and product functions. Governance adjustments included establishing centralized ownership of research assets, defining data stewardship for insight outputs, and training insight practitioners to ensure consistent methodology and reporting.
The project was positioned to deliver faster, more reliable, and more cost effective insights as stated by the organization, with Qualtrics CoreXM serving as the primary Customer Experience platform. This implementation established a regional platform for ongoing market research and customer experience measurement across Sage United Kingdom and EMEA operations.
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