Cazoo Limited Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cazoo Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3226 Cazoo Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cazoo Limited has purchased the following applications: Google Looker for Analytics and BI in 2021, Amazon EC2 for Application Hosting and Computing Services in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cazoo Limited is running and its propensity to invest more and deepen its relationship with Google , Amazon Web Services (AWS) , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cazoo Limited revenues, which have grown to $986.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cazoo Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Looker | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Cazoo Limited implemented Google Looker as its enterprise analytics and reporting platform. The Google Looker deployment focused on Analytics and BI use across Customer Experience, User Research, CRM and Customer Support to centralize customer interaction intelligence and operational reporting.
Implementation centered on a unified data model connecting live chat, call, email and CRM interactions, with Looker fronting visualizations and dashboards for segmentation and audience creation. The team used DBT and SQL to transform source data into modeled datasets that feed Google Looker explores and dashboards. Automation and monitoring were established to streamline daily processes and ensure campaign and reporting pipelines ran as expected.
Integrations included Salesforce Service Cloud, Salesforce Marketing Cloud, Segment, Qualtrics and Git based pipelines for version control, reflecting an integrated data stack feeding the Google Looker environment. The project incorporated data migrations from acquired businesses to preserve a single source of truth and to unify customer records across channels. Visualizations in Google Looker supported personalized communications and operational analytics across several markets.
Operational governance emphasized stakeholder management across Customer Experience, User Research, CRM and Customer Support, with analysts gathering requirements and owning ETL definitions and Looker model configurations. Regularized processes for requirements intake, DBT transformation governance and monitoring reduced manual effort in recurring tasks and enabled faster delivery of analytic outputs. Outcomes explicitly included reduced time for daily processes and maintenance of a single source of truth.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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