List of Quavo QFD Customers
Wilmington, 19801-1186, DE,
United States
Since 2010, our global team of researchers has been studying Quavo QFD customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Quavo QFD for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Quavo QFD for Dispute Management include: First Hawaiian Bank, a United States based Banking and Financial Services organisation with 2000 employees and revenues of $800.0 million, Veridian Credit Union, a United States based Banking and Financial Services organisation with 977 employees and revenues of $244.0 million, Galileo Financial Technologies, a United States based Banking and Financial Services organisation with 1500 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Quavo QFD, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Quavo QFD customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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First Hawaiian Bank | Banking and Financial Services | 2000 | $800M | United States | Quavo Software | Quavo QFD | Dispute Management | 2023 | n/a |
In 2023, First Hawaiian Bank implemented Quavo QFD to strengthen its Dispute Management capabilities for credit card dispute and fraud workflows in the United States. The Quavo QFD deployment focused on payments and disputes operations, centralizing automation and accountholder communications for faster case handling.
Quavo QFD was configured to deliver case management and workflow orchestration, with automation of dispute lifecycles, routing and communications to accelerate resolution and reduce manual touchpoints. Functional coverage emphasized dispute intake, evidence collection, automated correspondence and workflow-driven escalation consistent with Dispute Management best practices, supporting operations and card services teams.
Governance and process changes included standardized handling procedures and templated accountholder outreach tied to orchestration rules, enabling consistent adjudication and communication. The deployment produced faster resolutions with 30 days to accountholder resolution and reported average monthly recoveries of $482,000.
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Galileo Financial Technologies | Banking and Financial Services | 1500 | $150M | United States | Quavo Software | Quavo QFD | Dispute Management | 2024 | n/a |
In 2024 Galileo Financial Technologies implemented Quavo QFD to centralize and scale dispute management for its issuer and processor platform. The deployment targeted Galileo's payments and disputes process across North and South America, positioning Quavo QFD as the primary Dispute Management application for standardized case intake and adjudication.
Galileo configured Quavo QFD to enforce consistent case management and workflow automation, including automated task routing, evidence handling, and adjudication orchestration across issuer and processor operations. The implementation emphasized automation of repetitive activities to increase throughput and to consolidate dispute workflows under a single operational model.
Governance changes accompanied the technical rollout, with centralized dispute intake, standardized adjudication steps, role based routing, and audit trail capture to support operational control across regions. Outcomes reported in the case study include a 28% faster average dispute resolution time, 78% task automation efficiency, and over $1M recaptured that would otherwise have been written off.
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Veridian Credit Union | Banking and Financial Services | 977 | $244M | United States | Quavo Software | Quavo QFD | Dispute Management | 2024 | n/a |
In 2024, Veridian Credit Union implemented Quavo QFD, deploying the Quavo QFD Dispute Management application across its finance and payments operations in the United States. The engagement targeted automation of fraud and dispute investigations to streamline case handling and improve member communications within operations teams.
The implementation centralized case management and introduced workflow automation to reduce manual case work. Configuration focused on task orchestration, case triage, evidence tracking and templated member communications to accelerate investigation throughput and standardize decisioning across dispute and fraud workflows.
Veridian paired Quavo QFD with Quavo's DRE Dispute Resolution Experts service, embedding expert investigation support into automated workflows and creating operational handoffs between automated processing and human review. The combined solution operated within Veridian's finance and payments organization in the United States, aligning software-driven case resolution with specialist escalation for complex fraud and dispute scenarios.
Governance changes included standardized workflows, escalation points and communication templates managed by operations leadership to ensure consistent treatment of cases and handoffs to DRE. The engagement delivered reported outcomes of 95% task automation, average accountholder resolution around 10 days and reported average monthly recoveries above $575,000.
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Buyer Intent: Companies Evaluating Quavo QFD
- Qolo, a United States based Banking and Financial Services organization with 60 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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