First Hawaiian Bank
999 Bishop Street, 29th Floor,
Honolulu, 96813, HI,
United States
Honolulu, 96813, HI,
United States
1 808-525-7000
Banking and Financial Services
First Hawaiian Bank Technographics
First Hawaiian Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Hawaiian Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 First Hawaiian Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Hawaiian Bank has purchased the following applications: Oracle Peoplesoft Benefits Administration for Benefits Administration in 2015, FIS Systematics for Core Banking in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Hawaiian Bank is running and its propensity to invest more and deepen its relationship with Oracle , ADP , FIS Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Hawaiian Bank revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Hawaiian Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Hawaiian Bank Tech Stack and Enterprise Applications
First Hawaiian Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Benefits Administration | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015 First Hawaiian Bank implemented Oracle Peoplesoft Benefits Administration to administer the bank’s health coverage, dependent care flexible spending account, life insurance, pre-tax transportation benefits, cancer and critical illness insurance, and long-term care insurance. The deployment supported benefits administration across the bank’s HR and branch footprint in Hawaii, and included coordination of annual biometric screening and flu shot programs at all branch locations.
Oracle Peoplesoft Benefits Administration was configured to manage benefits enrollment, flexible spending account processing, life and long-term care insurance administration, pre-tax transportation benefits workflows, and supplemental critical illness coverage. The system served as the authoritative store for employee benefit and personnel information, with records maintained in the PeopleSoft HR database and HR personnel files for compliance and audit readiness.
The implementation interfaced the PeopleSoft HR database with the Probusiness payroll system to ensure correct and timely employee payroll deductions and reimbursements. Payroll deduction and reimbursement transactions were reconciled in the general ledger to provide accurate year-to-date financial information to management, linking benefits administration, payroll operations, and finance reporting.
Operational governance emphasized HR and benefits staff managing enrollment, payroll reconciliation, and third-party coordination for health screenings and immunizations. Benefits administration also coordinated the Kokua Mai Employee Giving Campaign, which funded over thirteen thousand dollars, illustrating program administration responsibilities beyond transactional benefits processing.
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2011 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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First Hawaiian Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Systematics | Core Banking | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, First Hawaiian Bank documented its longstanding deployment of FIS Systematics and announced a move within the FIS portfolio to the IBS core and digital stack as part of a digital modernization program. FIS Systematics is recorded as the bank's longstanding Core Banking application in industry coverage, and the 2019 contract for IBS and subsequent go live estimates reflect the institution's modernization trajectory.
Historically the bank's use of FIS Systematics reflected core banking responsibilities common to the category, including account processing, deposit and loan servicing workflows, general ledger posting, and batch transaction processing, capabilities aligned with Core Banking functional terminology. The narrative emphasizes system level processing and data centralization typical of a mainframe based core.
The 2019 announcement specified a transition within the vendor portfolio rather than to an external vendor, indicating an architectural shift from the mainframe based FIS Systematics toward a modular IBS core and digital stack to enable richer digital channel orchestration. This change targeted core banking business functions across retail and commercial lines, aligning core processing with enhanced digital front end capabilities.
Program governance included a formal contract in 2019 and staged go live planning, the records show, which anchored the bank's operational roadmap for core modernization. First Hawaiian Bank, FIS Systematics, Core Banking relationship is therefore recorded as historical usage with a documented 2019 move toward FIS IBS for future digital core operations.
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Dispute Management | ERP Services and Operations |
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2023 | 2023 |
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First Hawaiian Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, First Hawaiian Bank deployed Cisco Webex Meetings on its public website. Cisco Webex Meetings is used as the bank's Audio Video and Web Conferencing capability to enable real time customer-facing interactions directly through the web channel.
The implementation centers on standard meeting and conferencing modules within Cisco Webex Meetings, including video conferencing, screen sharing, meeting scheduling, participant management, and recording controls. The application is embedded into the bank website to support virtual appointments and customer advisory sessions, and configuration emphasizes web UI integration and session access controls consistent with Audio Video and Web Conferencing functional workflows.
Operational scope is focused on public facing customer engagement on the First Hawaiian Bank website, aligning with retail banking and customer service workflows. Governance considerations noted in the deployment include meeting access management, recording and retention controls, and configuration of scheduling and authentication flows to match online servicing processes.
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Collaboration | Collaboration |
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2016 | 2016 |
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First Hawaiian Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2021 | 2021 |
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First Hawaiian Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2008 | 2008 |
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First Hawaiian Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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First Hawaiian Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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First Hawaiian Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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First Hawaiian Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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First Hawaiian Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at First Hawaiian Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President Human Resources | VP | HR | |
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Assistant Vice President, Payroll & Financial Reporting Manager | VP | Finance | |
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Senior Vice President & Talent Acquisition Manager | VP | HR | |
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AVP, Private Banking Client Experience & Service Manager | VP | Customer Service | |
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Vice President and CRM Manager | VP | IT | |
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VP and Manager, Merchant Services Department, Business Services Division | VP | Supply Chain | |
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Customer Experience and Loyalty Manager | Manager | Customer Service | |
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SVP Omni Channel Program and Strategy Manager | VP | Operations | |
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Vice President | Sales Manager | VP | Sales | |
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SVP & CRM Operations Manager | VP | IT | |
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Vice President, Payroll & Financial Reporting Manager | VP | Finance | |
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Executive Vice President and Chief Human Resources Officer | CXO | HR | |
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Senior Vice President & Workforce Services Division Manager | VP | HR | |
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AVP & Workforce Intelligence Manager | VP | HR | |
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Apps Being Evaluated by First Hawaiian Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Hawaiian Bank IT executives and key decision makers. This section highlights First Hawaiian Bank's latest recorded technology evaluations, including Fiserv Corillian Online for Digital Banking on 2026-02-18, Corpay AP Automation for AP Automation on 2026-01-23, and SAP Treasury and Risk Management for Treasury Management on 2024-07-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Hawaiian Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-18 | First Hawaiian Bank | Evaluated | Fiserv | Fiserv Corillian Online | Digital Banking | ERP Services and Operations |
| 2026-01-23 | First Hawaiian Bank | Evaluated | Corpay, a Fleetcore Company | Corpay AP Automation | AP Automation | ERP |
| 2024-07-01 | First Hawaiian Bank | Evaluated | SAP | SAP Treasury and Risk Management | Treasury Management | TRM |
FAQ - APPS RUN THE WORLD First Hawaiian Bank Technographics
First Hawaiian Bank is a Banking and Financial Services organization based in United States,
with around 2000 employees and annual revenues of $800.0 million.
First Hawaiian Bank operates a diverse technology stack with applications such as
Oracle Peoplesoft Benefits Administration, FIS Systematics and Cisco Webex Meetings,
covering areas like Benefits Administration, Core Banking and Audio Video and Web Conferencing.
First Hawaiian Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, FIS Global and Cisco Systems.
First Hawaiian Bank recently adopted applications including
Quavo QFD in 2023, Acquia Cloud in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Hawaiian Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Hawaiian Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Hawaiian Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.