List of Questback Essentials Customers

Questback

Bogstadveien 54,
Oslo, 366,
Norway

https://www.questback.com/

47 2102 7070

Professional Services

$12M

Since 2010, our global team of researchers has been studying Questback Essentials customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Questback Essentials for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Questback Essentials for Survey and Questionnaire include: Somerset NHS Foundation Trust, a United Kingdom based Healthcare organisation with 13000 employees and revenues of $1.34 billion, Kela, a Finland based Government organisation with 6024 employees and revenues of $1.00 billion, Elinkeinoelaman keskusliitto, a Finland based Non Profit organisation with 100 employees and revenues of $10.0 million and many others.

Contact us if you need a completed and verified list of companies using Questback Essentials, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Questback Essentials customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Elinkeinoelaman keskusliitto	Non Profit	100	$10M	Finland	Questback	Questback Essentials	Survey and Questionnaire	2020	n/a	In 2020, Elinkeinoelaman keskusliitto implemented Questback Essentials to support recurring national research and member engagement efforts. The Confederation of Finnish Industries uses Questback Essentials within the Survey and Questionnaire category to run the Business Cycle Barometer, the Entrepreneur Panel, and ad-hoc member surveys, positioning the application as the primary rapid-response data collection platform for market research and industry association activities in Finland. The implementation emphasized Survey and Questionnaire capabilities such as multi-language survey design, mobile-optimized respondent experience, scheduling and panel management, and rapid survey provisioning for time-sensitive issues. Questback Essentials was configured for recurring survey cadences and ad-hoc deployments, leveraging conditional logic and reporting functions to streamline data collection and initial analysis for policy and member services teams. Operational coverage focused on national-level research use cases, with the platform supporting multi-language distribution and mobile reach across EK membership and representative panels. No external systems or integrators were specified, the deployment served market research and member services functions, and the application supported both scheduled national surveys and reactive surveys tied to emergent events. Governance centered on centralized survey scheduling, panel upkeep, and standardized questionnaire templates to maintain consistency across the Business Cycle Barometer and Entrepreneur Panel workflows. EK explicitly cites agility during the COVID-19 period and the Ukraine situation, and highlights scheduling, multi-language support, and improved mobile reach as key outcomes from the Questback Essentials deployment.
Kela	Government	6024	$1.0B	Finland	Questback	Questback Essentials	Survey and Questionnaire	2021	n/a	In 2021, Kela implemented Questback Essentials as a core tool for ongoing questionnaire and form based data collection to support service development and operations. Questback Essentials is employed as a Survey and Questionnaire application across Kela's public services in Finland, providing a standardized platform for structured feedback and stakeholder engagement. The deployment centered on configurable survey and questionnaire creation, multi channel distribution, conditional logic and branching, response aggregation, and reporting capabilities. Questback Essentials was configured to support recurring pulse surveys, structured feedback forms, and consolidated reporting dashboards that operational teams use to monitor service performance and user input. The implementation covers multiple stakeholder groups within Kela, including public service delivery and operational management teams across Finland, and it supports ongoing data collection workflows that feed into service development cycles and operational decision making. Questback Essentials is integrated into day to day feedback processes rather than as a point tool for isolated studies, enabling continuous listening across organizational units. Governance emphasized standardized survey templates and consistent reporting formats to preserve comparability of results across teams and time. According to Questback customer case material, the implementation enabled faster, more flexible data collection and quicker operational responses in a changing environment.
Somerset NHS Foundation Trust	Healthcare	13000	$1.3B	United Kingdom	Questback	Questback Essentials	Survey and Questionnaire	2017	n/a	In 2017, Somerset Partnership NHS Foundation Trust implemented Questback Essentials to create an NHS Staff Community for continuous staff engagement and to run patient feedback collection, including the Friends and Family Test, across the Trust. The deployment used Questback Essentials as a Survey and Questionnaire platform to centralize staff voice and patient experience activities within HR and patient experience functions in the United Kingdom. Configuration centered on recurring staff engagement surveys and standardized patient feedback questionnaires, with Questback Essentials configured for scheduled distribution, response capture, and real-time reporting. Functional capabilities inferred from the implementation include survey authoring, template-based Friends and Family Test workflows, automated reminders and routing, and configurable dashboards for cross-functional reporting and analysis. Operational coverage extended Trust-wide, supporting clinical sites and corporate teams through consolidated survey intake and centralized reporting to HR and patient experience leaders. The implementation emphasized continuous engagement practices, moving from ad hoc feedback to programmatic surveying and aggregated patient feedback reporting for faster insight delivery. Governance changes aligned survey cadence and ownership to HR and patient experience teams, instituting a Trust-level staff community to sustain two-way engagement. Outcomes reported alongside the implementation include deeper engagement insight, improved retention and recruitment signals, and faster patient feedback reporting, reflecting enhanced staff voice and patient experience visibility through Questback Essentials.

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