List of Rezcontrol PMS Customers
Bristol, BS9 4PN,
United Kingdom
Since 2010, our global team of researchers has been studying Rezcontrol PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rezcontrol PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rezcontrol PMS for Hotel Property Management include: Farlam Hall Hotel & Restaurant, a United Kingdom based Leisure and Hospitality organisation with 51 employees and revenues of $5.0 million, The Elms Hotel & Spa, a United Kingdom based Leisure and Hospitality organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Rezcontrol PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rezcontrol PMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Farlam Hall Hotel & Restaurant | Leisure and Hospitality | 51 | $5M | United Kingdom | Rezcontrol | Rezcontrol PMS | Hotel Property Management | 2022 | n/a |
In 2022, Farlam Hall Hotel & Restaurant implemented Rezcontrol PMS as its property-level Hotel Property Management system to centralize reservations, front desk operations, and revenue activities. The Rezcontrol PMS deployment was led through a property-focused rollout that included comprehensive staff training and hands-on operational adoption across reception and duty manager shifts.
Configuration concentrated on core Hotel Property Management capabilities, including reservation management, package and rate creation, booking confirmations, and automated email handling. The implementation also used Rezcontrol PMS for revenue management tasks, weekly and monthly forecasting, and operational reporting, with the Revenue & Reservations Manager configuring rates and packages directly within Rezcontrol PMS.
Operational integrations emphasized distribution connectivity and departmental coordination, Rezcontrol PMS was used to push rates and availability to the hotel website and third-party booking channels using channel manager workflows. Day to day operations tied Rezcontrol PMS activity to Accounts, Sales and Marketing, and Food and Beverage through shared booking, billing, and guest communication processes, while cash handling and staff rota management were managed alongside the PMS workflows.
Governance and process changes accompanied the deployment, with formalized staff training, establishment of email response timeframes, inclusion of Rezcontrol PMS reports in weekly management meetings, and role-based responsibilities such as heading reception and covering duty management shifts. Customer service procedures were codified into PMS-driven workflows for booking confirmations, complaint handling, and interdepartmental handoffs.
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The Elms Hotel & Spa | Leisure and Hospitality | 12 | $1M | United Kingdom | Rezcontrol | Rezcontrol PMS | Hotel Property Management | 2021 | n/a |
In 2021, The Elms Hotel & Spa migrated to Rezcontrol PMS, a cloud-based Hotel Property Management application, completing the cutover on 7 December 2021. The Elms is a small luxury country manor hotel and spa in Worcestershire, and the implementation followed acquisition and operational review by Managing Director Mark Bevan who had prior experience with Avondata’s server based PMS Hotel Executive.
Rezcontrol PMS was configured to support core property management workflows including mobile check in on iPad devices, automated full prepayment processing 24 hours before arrival, and operational reporting and analytics. The implementation exposed reservation and upsell controls to frontline staff and managers, and provided exportable reporting for forecasting and performance reporting, consistent with standard Hotel Property Management functional terminology.
The deployment used cloud hosting and API orchestration to integrate Rezcontrol PMS with third party services explicitly cited by the customer, including Stripe for online payments, Rezdiary for restaurant and spa bookings, and an ecommerce platform called OneJourney which pushes live availability into the property management stack. Avondata executed the data transfer and cleansing from the previous Hotel Executive environment, removing duplicate guest records and preparing the dataset for the cloud implementation.
Rollout and governance emphasized phased onboarding with bite size online training modules that must be completed to receive system access, ensuring staff competency before live operation. Technical support workflows were established for ticketing and vendor response, with the customer reporting rapid resolution of a phone system integration within three hours and overall almost zero downtime, which sustained front desk, spa, and restaurant operations during the transition.
The Elms reported explicit business outcomes tied to the integrations and new workflows, noting a 60% uplift in revenue from upsells and a 100% increase in extras as a direct result of the integrated booking and ecommerce capabilities. Management cited reduced manual administration, faster guest facing processes, and improved ability to extract up to date statistics from Rezcontrol PMS for operational decision making.
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Buyer Intent: Companies Evaluating Rezcontrol PMS
- WPoets, a India based Professional Services organization with 6 Employees
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