List of Ro Writer Customers
Hunt Valley, 21031, MD,
United States
Since 2010, our global team of researchers has been studying Ro Writer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ro Writer for Shop Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ro Writer for Shop Management include: Car Concepts, a United States based Automotive organisation with 100 employees and revenues of $15.0 million, Black Bear Auto, a United States based Automotive organisation with 10 employees and revenues of $1.0 million, Quality Auto Mart & Service United States, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Ro Writer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ro Writer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Black Bear Auto | Automotive | 10 | $1M | United States | Ro Writer | Ro Writer | Shop Management | 2018 | n/a | In 2018, Black Bear Auto implemented Ro Writer in February 2018 to replace QuickBooks and modernize shop management. The deployment at the Bristol, Connecticut shop targeted core Shop Management functions for a 10 person automotive operation, focusing on repair orders, parts management, and customer estimates. The Ro Writer implementation configured modules for repair order processing, parts and inventory tracking, and estimate-to-invoice workflows, and included a payments integration to capture customer payments at point of sale. Configuration and workflow design emphasized shop-level operational automation typical of Shop Management applications, including technician assignment, status tracking, and consolidated RO documentation. Rollout was executed as a shop-wide operational cutover in February 2018 with process governance to standardize repair order entry and parts costing, shifting responsibilities for service advisors and technicians onto the platform. Black Bear Auto reports a roughly 70% increase in average repair order and improved operational efficiency after the Ro Writer implementation, outcomes documented in the vendor case study. | |
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Car Concepts | Automotive | 100 | $15M | United States | Ro Writer | Ro Writer | Shop Management | 1996 | n/a | In 1996 Car Concepts implemented Ro Writer to run multi store shop operations across the Dallas–Fort Worth, Texas area. The deployment established Ro Writer as the primary Shop Management application supporting service writing and parts transactions across multiple repair locations. Ro Writer inventory management and Smart eCat parts ordering features were configured to centralize inventory control, automate parts ordering workflows, and improve parts sales tracking. The implementation standardized service writing processes across locations, consolidating work order data and parts availability to support operational efficiency and parts sales improvements, with governance focused on shop level operational use and parts procurement workflows within the Ro Writer Shop Management environment. | |
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Quality Auto Mart & Service United States | Automotive | 10 | $1M | United States | Ro Writer | Ro Writer | Shop Management | 2019 | n/a | In 2019, Quality Auto Mart & Service implemented RO Writer in a Shop Management deployment to digitize vehicle inspections and estimates at its Batesville, Indiana location. The engagement focused on RO Writer's DVI Suite, with explicit use of the DVI module to capture inspection data and drive estimate approvals. RO Writer's DVI Suite was configured to capture structured inspection records, attach photos, generate itemized estimates, and present customer facing approval workflows. Configuration emphasized technician input screens and front counter estimate presentation to shorten the inspection to approval cycle within the Shop Management application. Operational coverage included service technicians and front counter staff, aligning inspection capture to parts and labor estimating and to customer communications workflows. Business functions impacted were vehicle inspections, estimate generation, approval capture, parts ordering and service sales, all coordinated through the RO Writer Shop Management environment. Governance and rollout were owner led with process changes focused on daily operational adoption rather than formal enterprise governance. The shop owner credits the RO Writer DVI Suite with rapid revenue growth, reporting growth from approximately $880,000 to $1.5 million within the first year and later reaching $3 million, and attributes higher approval rates and increased parts and service sales to the DVI driven estimates. |
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