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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Ruigrok NetPanel Belastingdienst Chatbot Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Belastingdienst (Dutch Tax Office) Government 30000 $8.0B Netherlands Ruigrok NetPanel Ruigrok NetPanel Belastingdienst Chatbot Chatbots and Conversational AI 2019 n/a In 2019, Ruigrok NetPanel ran a UX and user research engagement with Belastingdienst to develop the Ruigrok NetPanel Belastingdienst Chatbot in the Chatbots and Conversational AI category. The engagement consisted of co-creation and user research sessions with Dutch citizens to design persona, avatar and tone for a customer-facing chatbot that supports the tax authority's digital self-service and customer-contact channels. The work produced validated avatars and structured design inputs intended for subsequent chatbot development. Ruigrok NetPanel provided co-creation and insight generation rather than the technical build, transferring persona specifications, avatar assets and conversational tone guidelines to development stakeholders for implementation. The Ruigrok NetPanel Belastingdienst Chatbot engagement delivered UX artifacts to guide conversation design, persona alignment and channel integration requirements, with scope centered on the Netherlands public sector customer contact function and national citizen participants.
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