Belastingdienst (Dutch Tax Office)
Kloosterweg 22,
Heerlen, 6401 DJ,
Netherlands
Heerlen, 6401 DJ,
Netherlands
31 555 385 385
Government
Belastingdienst (Dutch Tax Office) Technographics
Belastingdienst (Dutch Tax Office) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Belastingdienst (Dutch Tax Office) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Belastingdienst (Dutch Tax Office) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Belastingdienst (Dutch Tax Office) has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Genesys Workforce Management for Workforce Management in 2015, Ruigrok NetPanel Belastingdienst Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Belastingdienst (Dutch Tax Office) is running and its propensity to invest more and deepen its relationship with SAP , Genesys , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Belastingdienst (Dutch Tax Office) revenues, which have grown to $8.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Belastingdienst (Dutch Tax Office) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Belastingdienst (Dutch Tax Office) Tech Stack and Enterprise Applications
Belastingdienst (Dutch Tax Office) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Belastingdienst implemented SAP S/4 HANA as its ERP Financial platform. The deployment established a centralized financial system for the Dutch tax authority to support core accounting and statutory reporting across its finance and tax administration functions. The implementation uses SAP S/4 HANA to consolidate financial master data and standardize ledgers and chart of accounts for government accounting requirements.
The SAP S/4 HANA configuration emphasized financial modules common to an ERP Financial deployment, including general ledger, accounts payable, accounts receivable, asset accounting, tax management and financial close orchestration. Configuration work covered ledger design, fiscal year variant configuration, posting rules, tax determination logic and setup of financial close controls consistent with public sector accounting practices.
Architecturally the implementation centralized the financial processing layer on SAP S/4 HANA to provide a single source of truth for transaction posting and statutory reporting across Belastingdienst operations in the Netherlands. SAP S/4 HANA hosts the financial master data model, standardized chart of accounts and reporting layer to support auditability and consolidated reporting within the agency.
Governance was delivered through a program management structure, with a documented Programmamanager SAP S/4 HANA assignment based in Utrecht, working 36 uren per week from 21.05.2023 to 30.12.2023 under opdrachtnummer 136142. The program management office oversaw configuration control, rollout sequencing and finance process redefinition to align operational workflows with the SAP S/4 HANA ERP Financial implementation.
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Belastingdienst (Dutch Tax Office) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Workforce Management | Workforce Management | HCM | n/a | 2015 | 2016 |
In 2015, Belastingdienst implemented Genesys Workforce Management to standardize capacity planning and scheduling inside its contact center estate. The Workforce Management deployment was executed in the Netherlands and explicitly involved Genesys Workforce Management alongside Genesys platform components to support contact routing and agent desktop workflows.
The implementation included configuration and co-deployment of CIM 7.6 and CIM 8.5, Genesys Agent Desktop, Ideal GWT, SIP Server, GVP, Speech Storm, Orchestration Server, Universal Routing Server, Cassandra, Infomart, ICON, Pulse Collector, GVP Reporting, SAP Business Objects, AudioCodes MGW, and Oracle 11g and 12c on virtualized operating systems. Genesys Workforce Management was provisioned as the scheduling and forecasting module, integrated with reporting components and agent desktop interfaces to enable operational workforce processes.
Architecture work centered on a non standard BigIP F5 network load balancing integration for SIP Servers, this custom F5 integration was taken through the Genesys ODS certification process and attained ODS certification. Deployment activities included building Dev Test Acc and Prod 8.5 environments during a migration from Framework 7.6 to Framework 8.5, a SIP Server upgrade to 8.1.1, load testing and high availability platform switch over tests, and use of Cyara tools for scripted call campaign quality testing.
Governance and operational ownership included coordination of a multi disciplinary team from network, Windows and cloud groups, supervision of certification tests and technical descriptions for the new integration architecture, and responsibility for maintenance and support and technical deployments during change periods. Deliverables explicitly documented include the deployment and configuration of Genesys Workforce Management with cross configuration to support business continuity in case of a geographical site failure, and the ODS certified custom F5 integration for SIP Servers.
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Workforce Management | HCM |
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2020 | 2021 |
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Belastingdienst (Dutch Tax Office) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruigrok NetPanel | Legacy | Ruigrok NetPanel Belastingdienst Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2019, Ruigrok NetPanel ran a UX and user research engagement with Belastingdienst to develop the Ruigrok NetPanel Belastingdienst Chatbot in the Chatbots and Conversational AI category. The engagement consisted of co-creation and user research sessions with Dutch citizens to design persona, avatar and tone for a customer-facing chatbot that supports the tax authority's digital self-service and customer-contact channels. The work produced validated avatars and structured design inputs intended for subsequent chatbot development.
Ruigrok NetPanel provided co-creation and insight generation rather than the technical build, transferring persona specifications, avatar assets and conversational tone guidelines to development stakeholders for implementation. The Ruigrok NetPanel Belastingdienst Chatbot engagement delivered UX artifacts to guide conversation design, persona alignment and channel integration requirements, with scope centered on the Netherlands public sector customer contact function and national citizen participants.
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Natural Language Processing | AI-Powered Application |
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2009 | 2009 |
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Belastingdienst (Dutch Tax Office) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Belastingdienst (Dutch Tax Office) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Belastingdienst (Dutch Tax Office) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Belastingdienst (Dutch Tax Office) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2016 |
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Call Center, Customer Experience | CRM |
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2011 | 2012 |
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CRM | CRM |
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2011 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Belastingdienst (Dutch Tax Office) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2020 | 2021 |
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Apps Development | PaaS |
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2014 | 2014 |
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Belastingdienst (Dutch Tax Office) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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IT Decision Makers and Key Stakeholders at Belastingdienst (Dutch Tax Office)
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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Customer service staff | Manager | Customer Service | |
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General Manager IT | Manager | Finance | |
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Senior associate webcare and customer support | Non Manager | Customer Service | |
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SAP Solution Manager / ALM specialist | Manager | IT | |
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IT Manager | Manager | IT | |
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Head of Data & Automation teams, including Innovation and acting Head of IV for BZB | Director | IT | |
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Sr. Lead IT-Architect | Non Manager | IT | |
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Apps Being Evaluated by Belastingdienst (Dutch Tax Office) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Belastingdienst (Dutch Tax Office) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Belastingdienst (Dutch Tax Office) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Belastingdienst (Dutch Tax Office) Technographics
Belastingdienst (Dutch Tax Office) is a Government organization based in Netherlands,
with around 30000 employees and annual revenues of $8.00 billion.
Belastingdienst (Dutch Tax Office) operates a diverse technology stack with applications such as
SAP S/4 HANA, Genesys Workforce Management and Ruigrok NetPanel Belastingdienst Chatbot,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Belastingdienst (Dutch Tax Office) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Genesys and Ruigrok NetPanel.
Belastingdienst (Dutch Tax Office) recently adopted applications including
SAP Fiori in 2022, AB Tasty Instant Analytics in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Belastingdienst (Dutch Tax Office)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Belastingdienst (Dutch Tax Office)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Belastingdienst (Dutch Tax Office) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.