AI Buyer Insights:

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

Belastingdienst (Dutch Tax Office)
Location
Kloosterweg 22,
Heerlen, 6401 DJ,
Netherlands
Website
https://www.belastingdienst.nl/
Phone
31 555 385 385
Artw industry
Government
Employee
Revenue

Belastingdienst (Dutch Tax Office) Technographics

Belastingdienst (Dutch Tax Office) Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Belastingdienst (Dutch Tax Office) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Belastingdienst (Dutch Tax Office) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Belastingdienst (Dutch Tax Office) has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Genesys Workforce Management for Workforce Management in 2015, Ruigrok NetPanel Belastingdienst Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Belastingdienst (Dutch Tax Office) is running and its propensity to invest more and deepen its relationship with SAP , Genesys , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Belastingdienst (Dutch Tax Office) revenues, which have grown to $8.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Belastingdienst (Dutch Tax Office) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Belastingdienst (Dutch Tax Office) Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP S/4 HANA ERP Financial ERP Financial Management n/a 2018 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Workforce Management Workforce Management HCM n/a 2015 2016
In 2015, Belastingdienst implemented Genesys Workforce Management to standardize capacity planning and scheduling inside its contact center estate. The Workforce Management deployment was executed in the Netherlands and explicitly involved Genesys Workforce Management alongside Genesys platform components to support contact routing and agent desktop workflows. The implementation included configuration and co-deployment of CIM 7.6 and CIM 8.5, Genesys Agent Desktop, Ideal GWT, SIP Server, GVP, Speech Storm, Orchestration Server, Universal Routing Server, Cassandra, Infomart, ICON, Pulse Collector, GVP Reporting, SAP Business Objects, AudioCodes MGW, and Oracle 11g and 12c on virtualized operating systems. Genesys Workforce Management was provisioned as the scheduling and forecasting module, integrated with reporting components and agent desktop interfaces to enable operational workforce processes. Architecture work centered on a non standard BigIP F5 network load balancing integration for SIP Servers, this custom F5 integration was taken through the Genesys ODS certification process and attained ODS certification. Deployment activities included building Dev Test Acc and Prod 8.5 environments during a migration from Framework 7.6 to Framework 8.5, a SIP Server upgrade to 8.1.1, load testing and high availability platform switch over tests, and use of Cyara tools for scripted call campaign quality testing. Governance and operational ownership included coordination of a multi disciplinary team from network, Windows and cloud groups, supervision of certification tests and technical descriptions for the new integration architecture, and responsibility for maintenance and support and technical deployments during change periods. Deliverables explicitly documented include the deployment and configuration of Genesys Workforce Management with cross configuration to support business continuity in case of a geographical site failure, and the ODS certified custom F5 integration for SIP Servers.
Workforce Management HCM 2020 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruigrok NetPanel Legacy Ruigrok NetPanel Belastingdienst Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2019, Ruigrok NetPanel ran a UX and user research engagement with Belastingdienst to develop the Ruigrok NetPanel Belastingdienst Chatbot in the Chatbots and Conversational AI category. The engagement consisted of co-creation and user research sessions with Dutch citizens to design persona, avatar and tone for a customer-facing chatbot that supports the tax authority's digital self-service and customer-contact channels. The work produced validated avatars and structured design inputs intended for subsequent chatbot development. Ruigrok NetPanel provided co-creation and insight generation rather than the technical build, transferring persona specifications, avatar assets and conversational tone guidelines to development stakeholders for implementation. The Ruigrok NetPanel Belastingdienst Chatbot engagement delivered UX artifacts to guide conversation design, persona alignment and channel integration requirements, with scope centered on the Netherlands public sector customer contact function and national citizen participants.
Natural Language Processing AI-Powered Application 2009 2009
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2015 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2012 2012
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2015 2016
Call Center, Customer Experience CRM 2011 2012
CRM CRM 2011 2012
Customer Experience CRM 2018 2018
Interactive Voice Response (IVR) CRM 2018 2019
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2022 2022
Apps Development PaaS 2020 2021
Apps Development PaaS 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2002 2002
IT Decision Makers and Key Stakeholders at Belastingdienst (Dutch Tax Office)
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Belastingdienst (Dutch Tax Office) Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Belastingdienst (Dutch Tax Office) Technographics

Belastingdienst (Dutch Tax Office) is a Government organization based in Netherlands, with around 30000 employees and annual revenues of $8.00 billion.

Belastingdienst (Dutch Tax Office) operates a diverse technology stack with applications such as SAP S/4 HANA, Genesys Workforce Management and Ruigrok NetPanel Belastingdienst Chatbot, covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.

Belastingdienst (Dutch Tax Office) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Genesys and Ruigrok NetPanel.

Belastingdienst (Dutch Tax Office) recently adopted applications including SAP Fiori in 2022, AB Tasty Instant Analytics in 2021 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Belastingdienst (Dutch Tax Office)’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Belastingdienst (Dutch Tax Office)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Belastingdienst (Dutch Tax Office) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.