List of Rundeck by PagerDuty Customers
San Francisco, CA, 94103,
United States
Since 2010, our global team of researchers has been studying Rundeck by PagerDuty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rundeck by PagerDuty for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rundeck by PagerDuty for API Management include: Ticketmaster, a United States based Professional Services organisation with 6678 employees and revenues of $3.10 billion, FreedomPay, a United States based Professional Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Rundeck by PagerDuty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rundeck by PagerDuty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FreedomPay | Professional Services | 200 | $20M | United States | PagerDuty | Rundeck by PagerDuty | API Management | 2016 | n/a |
In 2016 FreedomPay deployed Rundeck by PagerDuty within an API Management context to automate platform operations and onboarding workflows for its payments platform. The implementation targeted operations, incident response, and merchant onboarding workflows, and was scoped to operational controls and security processes in the United States.
Rundeck by PagerDuty was configured to execute runbooks that invoked tools, scripts and service APIs to orchestrate onboarding and incident and operations tasks. The implementation leveraged job orchestration, scheduled job execution and scriptable runbooks to standardize routine operational procedures consistent with API Management workflows, with runbooks serving as the central automation artifacts.
Integrations were realized through runbook-driven calls to existing tooling and service APIs, coordinating work across operations, onboarding and security teams. Operational coverage emphasized platform operations for the payments environment, embedding automated steps into incident remediation and merchant onboarding pipelines.
Governance changes included centralizing runbook ownership and standardizing onboarding and operations procedures to strengthen PCI-compliant operational controls. The deployment delivered the explicit outcomes cited by FreedomPay, saving an estimated 3 to 4 person-years annually and improving security and PCI-compliant operational controls while using Rundeck by PagerDuty as the orchestration layer for API Management related tasks.
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Ticketmaster | Professional Services | 6678 | $3.1B | United States | PagerDuty | Rundeck by PagerDuty | API Management | 2014 | n/a |
In 2014, Ticketmaster implemented Rundeck by PagerDuty as an API Management solution to enable self service deployments and to empower its Technical Operations Center. The deployment established vetted remediation and deployment jobs that could be executed as single button or API invokable actions, creating a controlled execution surface for incident response and operational tasks.
Rundeck by PagerDuty was configured to expose runbooks as API invokable endpoints and single button actions for deployment automation, supporting runbook orchestration, job scheduling, and an API surface for programmatic invocation. Role based access controls and job vetting workflows were used to restrict execution and provide operational guardrails while enabling rapid execution of remediation playbooks.
Operational scope centered on the Technical Operations Center and DevOps and operations teams across the United States, centralizing incident remediation and deployment workflows. The implementation integrated runbook execution into incident response flows and deployment processes via API invocations, enabling non developer operators to perform vetted actions without escalation.
Reported outcomes included reductions in mean time to repair of 50 to 150 percent, a 30 to 40 percent reduction in escalations, and approximately 55 percent lower support incident costs, outcomes attributed to runbook automation and API managed execution.
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